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Rated 4.5 out of 5 by 107 reviewers.
Rated 5.0 out of 5.0 by Very nice. At first time when I arrived, I asked someone who can help me to carry my luggage. However, nobody wasn't coming to the outside, I was waiting for 5 minutes. After that, I complained about this, then they apolozied me very politely, and they served the best service to me when I stayed there. Finally, I was very impressed about their services, and I really satisfied there. Definitely, I will stay there again! 26 February 2014
Rated 5.0 out of 5.0 by Kids loved it I have stayed at Holiday Inn Bur Dubai for business previously and it was great - really convenient location for Metro. This time we had a few days holiday with the kids and they thought it was fantastic. They loved the pool and liked the freedom of the buffet food which they ate lots of. All of the staff were so friendly to them, and we had no qualms letting them sort themselves out. Just around the corner are the souks, the creek and the cultural quarter so plenty to keep everyone interested. All of the staff are so helpful, definately worth staying there. 26 February 2014
Rated 5.0 out of 5.0 by Above expectations Mainly staff service is top notch...location also is convenient 20 February 2014
Rated 4.0 out of 5.0 by Holiday In Bur Dubai Embassy District I like the hotel, but I wished the check in was much easier. 15 February 2014
Rated 4.0 out of 5.0 by Asst. Front Office Manager can make a difference This is the first time I stay in this hotel. I wanted to try it for one night and see how does it stand. Connecting to hotel WiFi was a problem as it asks you too many details on the payment plan ...etc, Even though, it was free. Another problem when I asked for the bell man during checking out as it took him about 20 minutes. To be frank, I was not happy and complained both times to the front desk. Lucky I was that I talked to the same Asst. Front Office Manager both times, One in the evening and second in the morning as if he sleeps there. He was so nice and keen to find quick solution to any problem. I was impressed on how pleasant and sincere he was. He added 10.000 points just to make sure that I will return again to the hotel. For this person only, I will return again and try the hotel once more. Who said one person can not make a difference!!! 15 February 2014
Rated 5.0 out of 5.0 by Fantastic service and great value I stayed here on a business and holiday trip with my family, our request for connecting rooms was met even though the hotel was clearly quite full. All the staff were excellent and gave some of the best service I have ever experienced (I stay in a lot of hotels). Allan at breakfast was especially brilliant and I will be staying there again in place of the Crowne Plaza where I have stayed previously. In the UK holiday inns are often functional,for somewhere to sleep, it's clear in this hotel that they really do value their guests and strive to make their stays very enjoyable. 14 February 2014
Rated 1.0 out of 5.0 by worst experience I had a worst experience of my life. I have travelled across the world and have never seen a hotel room like this...The smoke enters into the room at night and gets filled. I requested for a non smoking room and was told that its a non smoking one. I could hear loud music till 2am and the had to deal with the smell and smoke till 5 am. Informed the front desk with no use. I don't recommend this hotel. 08 February 2014
Rated 4.0 out of 5.0 by good location and great service Personal is very friendly. Clean rooms. Excellent cold/warm breakfastbuffet. Basement-parking. Metro/Bus nearby. 06 February 2014
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