Rated 4.5 out of 5 by 193
Rated 5.0 out of 5.0 Relax in Dubai
Nice hotel... front office and customer service manager Ms. Elena were very kind, pleasing.....
18 September 2014
Rated 5.0 out of 5.0 by Koolguy Excellent
Stayed here for 2 nights and as a platinum member was recognized and well received, thats why we choose IHG hotels :), the staff is the best in the hotel specially the front desk was checked in by Mr. Cajesten he made sure all was good i arrived quite early and he did accomodate me well the client service lady Ms. Elena is a reason why the client service should be there she always made sure all was ok and her guest service skills are perfect in problem solving.
I had a small incident which was very well looked after the Hotel and they really did care , Elena and also Mr. Alaa the duty manager and then the General Manager Mr. Mark Allaf all were very helpful, this is the reason why i want to stay in IHG hotels to see that they do care for platinum members and when there is a issue they do care and take it up and solve it,
Great going guys , you guys are great . Keep up the good work,
Thanks to Elena, Mark , Cajestan and Alaa.
17 September 2014
Rated 5.0 out of 5.0 by DDG69 Really Enjoyed My Stay
My colleague and I recently stayed at the Bur Dubai facility, and everything was perfect. The staff were very attentive and friendly. We checked in about 4 hrs. early, and they were more than happy to accommodate us. When my door key didn't work, the duty manager personally recoded my key card. The exterior in not the most stylish due to the architecture, but they redesigned the entrances nicely, and once inside, the full 4 star rating shines through. The GM is very personable, and even threw a small party for IHG members where he and his staff attended and were eager to listen to suggestions, and drinks and finger foods were complimentary. The only downside is the location...not where in the city (because that is convenient) but because it is no longer visible from major cross streets. I will stay here again on my next Dubai stay and highly recommend this location.
17 September 2014
Rated 5.0 out of 5.0 by YBamm Friendly Staff and nice stay
Was really impressed by the people at Holiday Inn Bur Dubai. Really goes to confirm that a hotel is about how great the people who serve you are and the people at this hotel were really good at what they do!
16 September 2014
Rated 5.0 out of 5.0 by fadlisidek Awesome Service
Truly loved our stay especially the hospitality given by Ms Eleana. Very professional and approachable. My family and I was greeted professionally by her and because of that we had ourselves a great experience there. Food was awesome and abundance to choose from. My family loved the breakfast selection. I even forgot to take my black hat from the complimentary car drive to the airport. I hope they will keep it until i return one day. :)
Will definitely recommend it to my friends.
15 September 2014
Rated 5.0 out of 5.0 by dancbmac Always relaxing and a comfortable experience away from home
I travel a lot around the world and this Holiday Inn is well managed and the staff is wonderful. They are always ready to help and take care of any concerns quickly. I always like staying here when I'm in Dubai. The food is great and the rooms are very comfortable.
14 September 2014
Rated 5.0 out of 5.0 by trini lady Comfortable bed and great service and location
Service should be rated at 5-star. Check-in and concierge service was efficient. Staff well informed and constantly inquired on the level of comfort of my stay. The room had all the necessary amenities and extra (stayed in the executive suite). The location of this hotel is ideal. Very close to banks, metro, upscale mall and shops.
14 September 2014
Rated 4.0 out of 5.0 by Caribboy1 A very nice property with 24 hour dining available.The staff was very courteous and keen to serve.Just a short walk from the metro station
THe room was great, staff polite and attentive and very conveniently located a few minutes from a metro station
11 September 2014