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Rated 4.3 out of 5 by 154 reviewers.
Rated 2.0 out of 5.0 by Smoking room We do the reservation for not smoking room and the smell for this room was uwful... The staff excuse was " this room is in transition" overall we dont like it!!! 27 February 2014
Rated 5.0 out of 5.0 by Excellent Stay for one night Have stayed here quite a few nights before for just a one day stay to relax after. 12 February 2014
Rated 5.0 out of 5.0 by Welcome "Home" A very good experience from arrival to departure. Thanks to the staff for making it "user-friendly" and extremely pleasant. 08 February 2014
Rated 5.0 out of 5.0 by Stay for golf tournament Stayed at hotel for convenient location. Nice room. Good breakfast. Everything as expected. Would like golf channel on tv. 05 February 2014
Rated 5.0 out of 5.0 by SERVICE AFTER THE CRAZY SNOW DAY It took me 6 hours to go 22 miles that night once I was in Atlanta. I reached the hotel at 2AM. They kept my room. There was not a hotel to be had within 50 miles of Atlanta by 6PM. I was fortunate to book a room let alone end up at this Holiday Inn. I noticed the staff that checked me in at 2 am were still up working at 10am because their peers were not able to make it to work. After all the craziness that went on that evening, the staff was still courteous with smiles and great attitudes! Definitely would stay again, great job!!!! 02 February 2014
Rated 5.0 out of 5.0 by awesome staff The front desk staff was very accommodating room was was clean. Just felt like home 01 February 2014
Rated 4.0 out of 5.0 by Great Breakfast, perfect for events at Gwinnett Arena Breakfast was very good - hot breakfast with everything - pancakes, eggs, sausage, bacon and all the continental breakfast items as well. Staff keeps your coffee filled, very attentive. Biggest plus was the convenience to Gwinnett Arena. They have a shuttle but you can walk. We took the shuttle due to the cold and it was perfect, dropped us at the front door to the Arena. The only negative was that it was expensive compared to surrounding hotels, but our rate included breakfast. I do not know what breakfast charge is though. 01 February 2014
Rated 5.0 out of 5.0 by Great Staff Staff was very informative and helped me check out early due to trip changes. No fuss, and no issues, no drama. Good Job Staff! 26 January 2014
Rated 1.0 out of 5.0 by Worst experience 45 minute wait to check in! One person at the front desk on a busy Friday night...ridiculous! A manager walked up to the front desk, saw all the people waiting and walked away. We finally got our room, went to the 2nd floor and there was someone IN OUR ROOM! And the key let us in!! Back downstairs for a different key..no apology. Front desk said "try this room". Went to dinner, came back, keys didn't work again! Next day...guess what!? Keys don't work! Worst experience in a hotel ever. We brought food to our room from breakfast, the cleaning ladies left the dirty plates on our table! The only positive moment of our trip was Sam at breakfast. He was so friendly and helpful. When checking out, I was offered a coffee for my experience' REALLY?!?! 15 January 2014
Rated 5.0 out of 5.0 by A Real Winner I spend about half of my nights in hotels. When a property and staff stand out from the crowd, it makes me happy. From the moment I walked in the lobby until the time I drove off the lot, I felt welcomed and wanted at the Holiday Inn Gwinnett Center. I chose this hotel because a last minute change of plans had me spending Saturday night in the Atlanta area. Saw there was a hockey game at the Gwinnett Center, so I booked a room at the Holiday Inn. Was a great choice! Loved the fact I could walk to and from the game. The rooms were great. Check in/out was a breeze. Got back from the game in time to have a snack and drink at the lobby bar. All in all, a great time. One of the few that stands out among the 150-200 nights I'm in a hotel annually. 15 January 2014
Rated 1.0 out of 5.0 by NO SLEEP- Party next door and in the hall We stayed for one night and got NO sleep. We ended up having to change rooms at 3:00 in the morning because there was a party in the room next to ours. They hotel staff did not stop the party until 3am when, by that point, it was too late. This is the second bad stay we have had at this hotel and I seriously doubt we will ever be back. 07 January 2014
Rated 2.0 out of 5.0 by Nice hotel sub standard staff The first room that I was sent to had a dirty shower. I requested a room change and received one with no problem. However, when I requested a late checkout the staff member I spoke with was rude and told me it was not available. When I told her I was a club member and it is usually complimentary she was again rude and asked me to call back when I found my member number. When I asked to speak to the manager she quickly accommodated my request but I was unable to sleep in because the fire alarm went off and the building had to be evacuated. My experience was not at all satisfactory. 04 January 2014
Rated 5.0 out of 5.0 by Convenient and Safe This hotel is a safe place to stay. Convenient location and pet friendly. Very friendly and helpful staff. 31 December 2013
Rated 5.0 out of 5.0 by It may not be an Express, but it is up there with them. Front desk staff attentive, so is everyone in the restaurant. Nice clean place that takes care of the rooms, hallways, everything. Definitely I will stay here next time I am in Georgia. 23 December 2013
Rated 4.0 out of 5.0 by Everything was great except for one thing The over all experience was very good. The staff was professional, courteous and had a good knowledge of the surrounding amenities. The room was comfortable and clean. There is only one complaint that I can mention. I'm a lite sleeper and the head of the bed rests against the wall that is the elevator shaft. All night long I could hear the mechanics of the elevators working. That made for a restless night. 10 December 2013
Rated 5.0 out of 5.0 by Staff and room was awesome Staff was great and very helpful. Room with big shower was nice touch. We will definitely be back. 06 December 2013
Rated 5.0 out of 5.0 by Lovely place to stay This is a lovely HI Express. The lobby, bar, room (not to mention fantastic shower), combined to make this an excellent stay. We tried to book on the return side of our trip but they had no non-smoking rooms available. We were surprised to discover that breakfast wasn't included, but I guess I just assumed all HIE's are the same on that score. It would not keep me from staying here again. 01 December 2013
Rated 5.0 out of 5.0 by Great hotel and very accommodating for disabilities My wife and I very much enjoyed our stay recently. The roll-in shower with handicapped seating installed in the shower works great for those with physical disabilities. The property is very clean and comfortable. Will repeat as a guest! 20 November 2013
Rated 5.0 out of 5.0 by Very comfortable & affordable This Holiday Inn was comfortable, accessible and very affordable. I would use it again when I am in the area. 19 November 2013
Rated 5.0 out of 5.0 by Nice Property in Northeast side of Atanta Perfect place if in Duluth, GA area. Very nice rooms and great staff made for an excellent visit to the Duluth area. Comfortable beds and pillows, and no problem with sound from neighbors made for restful sleep both nights during recent stay. Staff very knowledgeable of area and welcoming. Breakfast buffet was fresh, however biscuits were a little over done. Will stay here next time in area, 18 November 2013
Rated 5.0 out of 5.0 by Very Nice Hotel Excellent visit firm check in to check out! Great staff, clean comfortable room, breakfast was good, cooked to order might be better. 15 November 2013
Rated 5.0 out of 5.0 by Very clean and comfortable Enjoyed the stay! Very clean rooms and comfortable beds. Staff very friendly. Would definitely recommend! 14 November 2013
Rated 5.0 out of 5.0 by Great Hotel Stayed here after a long flight from Paris to Atlanta. Great staff and room. Breakfast was excellent, much better than traditional breakfast at hotels. 13 November 2013
Rated 5.0 out of 5.0 by Great place Best staff anywhere. Great hotel in a great location. 03 November 2013
Rated 5.0 out of 5.0 by Comfortable and accomidating hotel This was a very pleasant hotel with a staff that made the stay most enjoyable. The décor is up-to-date, and the room was spacious and nicely outfitted. The big screen TV, relaxing chair and ottoman were the pecfect thing to help me feel at home and relax while in the room. And the bar/restaurant area was unexpected and most accomidating to all of my needs. 31 October 2013
Rated 5.0 out of 5.0 by Great customer service This was my second stay at The Holiday Inn Gwinnett Center. I am very pleased with the Staff and customer service. Everyone was very friendly and helpful. The Restaurant even opened early to accommodate a large group of women coming for the Women of Faith Conference. The Location is perfect, close to shopping, Restaurants and of course The Gwinnett Center. The rooms are clean and the beds are comfortable. I definetly see future stays at this Holiday Inn. 31 October 2013
Rated 5.0 out of 5.0 by A great hotel This is the first time I've stayed in a Holiday Inn with The Hub. What a great idea! It was wonderful to have food and drink available at all hours, either in the bar and restaurant, or the pre-packaged food and ice cream. The room was very comfortable, with a refrigerator and microwave. The favorite part of my stay: exceptional bar service from MG, and freshly-prepared, reasonably priced food that was far better than in most hotels. 27 October 2013
Rated 5.0 out of 5.0 by Nice area, friendly staff, great service. We spent weekend showing grandkids some of the many fun activities in Atlanta. This location was ideal for commuting to Stone Mountain plus downtown Atlanta. There is city driving involved but had no difficulty...just try to miss rush hour. Staff is pleasant, location excellent and value for the money. Will stay there again. 18 October 2013
Rated 5.0 out of 5.0 by Great place to stay!!! This is the second year in a row that we have stayed at this hotel. Excellent service....clean.....great service. Breakfast was awesome....loved our waiter!! 15 October 2013
Rated 5.0 out of 5.0 by Twice a Winner My second stay was as comfortable and enjoyable as the first. Add to that that this time I had two meals at the Hub Breakfast and Dinner and both had an excellent selection and cordial service. I highly recommend the Maple Salmon sandwich. 13 October 2013
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