Rated 3.9 out of 5 by 147
Rated 1.0 out of 5.0 by Srebmob Tired in East Kilbride
This is a tired, unloved and poorly run hotel. The staff are in need of a serious wake up call when it comes to customer satisfaction. Don't expect 'restraunt' quality food, more pub, but sadly not at the pub price!
My experience of Holiday Inn hotels is they are generally adequate, especially if you want a conveniently situated hotel, with comfortable rooms together with an indoor pool/ leisure centre attached. But this one is the worst I have ever stayed in. If this is all they can offer, then I'm off somewhere I can get value for my £!
17 August 2014
Rated 4.0 out of 5.0 by stevebf430 Comfortable beds and great service
Rooms good, clean and tidy, beds very comfortable rooms really dark so got a good nights sleep, good facilities door to tv cabinet kept swinging across the screen Internet service really poor, good coffee and tea making facilities in the room
14 August 2014
Rated 1.0 out of 5.0 by Sparkley83 Not Good
This hotel is in serious need of a revamp. It's very tired and needs modernising.
It's a shame as it's not a good representation of a holiday inn.
The room was dark and depressing, and had only been hoovered where things hadn't had to be moved. The air con didn't work properly, the shower gel was missing and the bath was blocked.
The food wasn't great either, microwaved, and the chef saw fit that I couldn't have sour cream as described as I had the jacket potato as an alternative to fries.....pretty petty if you ask me considering I'd waited an hour for my food.
No one asked if I'd found the stay enjoyable at check out, I assume they had gotten fed up of negative feedback.
Need to get this one sorted out HI!!
13 August 2014