Rated 3.9 out of 5 by 156
Rated 5.0 out of 5.0 by Nibblers Excellent for wedding venue 5*
The staff, facilities and breakfast were outstanding.
The room rate as part of a wedding package was fantastic value and it included a very high quality buffet breakfast. May not be willing to pay the 'normal' room rate as we felt it would be a bit on the expensive side.
The only negative were the prices at the bar which were eye watering expensive.
Everything else was simply delightful and would certainly recommended for a wedding venue.
18 June 2014
Rated 5.0 out of 5.0 by Single traveller Great overnight stop over
Good quality hotel with excellent service and facilities to a high standard. From arrival to departure it was a great visit and I will certainly return to this my regular hotel in East Kilbride.
13 June 2014
Rated 4.0 out of 5.0 by Joe 50 Great service
We arrived at the hotel early evening, the receptionist was very helpful. The first room we were booked into was noisy caused by external ventilation. We were offered alternative accommodation of the same quality which was noise free. The staff on the sunday evening in the restaurant were excellent. We ordered a meal late on in the evening and the food was first class, followed by a quiet night sleep and the breakfast was very good quality offering fresh fruit, cereals, juice and an excellent cooked breakfast. The check out service was handled efficiently, having been unable to use the leisure facilities, not realising how good they were, I will definitely use this hotel in the future for a short break.
12 June 2014
Rated 4.0 out of 5.0 by LPATIM Bit dated
Now then, good hotel staff up to the usual standard of Holiday Inn helpful and professional. Rooms very clean but a bit dated
Location not so good and badly signposted. Also hotel could been done with some care and attention as if you look closely a bit tatty.
Food excellent but there is always a but i had the chicken and not enough.
So come on IHG spend some money on the place
12 June 2014
Rated 5.0 out of 5.0 by davie mac good hotel
staff was excellent food was good nice clean hotel went for the tribute act was disappointed in the acts does not effect anything about hotel
05 June 2014
Rated 3.0 out of 5.0 by Chris2406 Reasonable hotel
Comfy bed, hotel a bit tired, friendly staff, seats in restaurant giving way, shower curtain in bathroom smelly.
01 June 2014
Rated 5.0 out of 5.0 by Tommy1964 All Very Good BUT Limited Choice for Vegetarians
The staff are very friendly and helpful, and customer service is obviously important. The breakfast offering is very good, but for the evening meal there's very limited choice for vegetarians - one "proper" veggie option (which doesn't change daily) plus the standard pizza, salad, etc.
I will almost certainly stay here again, but if on a leisure visit (ie, where the bill isn't being picked up by my employer) I would consider eating out if the veggie option isn't improved.
31 May 2014
Rated 3.0 out of 5.0 by Sax2712 Very comfortable room but a bit creaky, great bar staff
Enjoyable week at the above, pricy bar even for a hotel, the bar staff were endearing and professional, the rooms were not cleaned to a high standard but comfortable.
27 May 2014
Rated 4.0 out of 5.0 by Ian on Business Very comfy bed
Lovely staff, great leisure facilities, beds very comfy.
Room was a little "used" but in good condition, everything worked.
Would definitely stop there again.
25 May 2014
Rated 3.0 out of 5.0 by docfrost facilities
Nice gym, will be better when new equivalent arrives
Nice that they have a fridge in the rooms.
Very friendly and helpful staff.
21 May 2014
Rated 3.0 out of 5.0 by PS07 Some good, some bad
There is a nice big room with a proper chair at the desk, not one of the hard ones like in other hotels. Unfortunately the bed is on the firm side and there is no lift to the floors where most rooms are. Fortunately there are ground floor rooms but you have to ask for them, Breakfast is very good, especially the fruit which stands ahead of most competing hotels. The pool is small but not too busy and there is lots of Gym equipment. Wifi is reliable but limited to an hour then you have to reconnect. Dinner menu was not available through some systems problem.
19 May 2014
Rated 4.0 out of 5.0 by Terrytoon Good Quiet Location with friendly staff, disappointing meal and disabled facilities
Very nice break, extremely comfortable with 1st class staff
Facilities for my disabled wife were a bit disappointing, lack of disabled parking places and not adjacent to entrance to hotel. Also the entrance for disabled was extremely tricky to negotiate.
The room was excellent, brilliant comfy bed, but the only down side was the lack of wet room or walk in shower in the disabled room.
Breakfast was brilliant with loads of choice, but evening meal was disappointing and expensive (especially the sirloin steaks)
25 April 2014
Rated 2.0 out of 5.0 by Steeleman88 Great staff but disappointed with the quality of the room and furnishings
The best thing about the hotel is the staff, who were very efficient and attentive. However the quality of the suite I was stayed in, fell well below the quality and standard expected of the Holiday Inn marque. The furnishings were tired, scratched and generally worn ou,t and the cleanliness of the suite left a lot to be desired.
Also, the suite was suppose to have pay-per-view movies which was not the case. What made it worse was the fact that even the reception staff weren't aware of the change and only found out when they consulted their technical dept. (subsequent to me reporting athe problem)
Having travelled by road up from London, I was looking forward to relaxing at the hotel and making the most of the facilities. I was very disappointed.
IHG need to implement a serious review of this particular hotel, which has so much potential, and carry out an extensive refurbishment of the rooms!!
21 April 2014
Rated 3.0 out of 5.0 by Greenchrissy21 Stop over
We arrived early evening and we were greeted by John on reception. No problem with the check in, however, when we arrived at the room, we found 1 dressing gown,1 pair of slippers and 1 small biscuit bar. I've heard of economising, but when you book a double room, for a couple, you would expect to see 2 of everything. The eating area seemed fine, but we found the menu uninviting and expensive. The Hotel is looking very tired and could do with a total makeover. In fact I'd say that this was probably our worst experience in a UK holiday inn? The staff seem to do there best and were quite helpful, however it took nearly thirty minutes to deliver one biscuit bar to our room. We were due to stay here on our way back, but we cancelled and checked in to a holiday inn express.
11 April 2014
Rated 4.0 out of 5.0 by Bluenose36 Good Service, Poor Wifi
The service, friendliness and location are excellent.
Staying in the hotel on a working trip, it has a good location but the quality of the WiFi is extremely poor. You need to think about your customers with the money they pay to stay, they deserve a quality connection to suit. Its needed to be able to work!
I would highly recommend the restaurant. The choice and quality of food are excellent.
06 April 2014
Rated 2.0 out of 5.0 by argyll not a nice stay
I have stayed in many holiday inns and this one is very dated. Needs a complete revamp from the front door to the bedrooms. Bedroom was very spacious bed was comfortable. Lamp did not work, t.v cabinet (which was something that came out of the ark) was full of dust .Bathroom door and skirting board was not clean. Went for a meal in the bar seats were so low you might as well sat on the floor. Ordered chilli which came cold had to return it. The manager should visit the holiday Inn at Glasgow airport to see how a dining room is run smoothly.
24 March 2014
Rated 2.0 out of 5.0 Standards have slipped, not what it used to be.
Recently spent 3 nights here. We booked again as had stayed here a few times in the past.
Very disappointed to see the tired old decor and slip in general overall standards.
First room we were given was musty smelling and freezing cold, reception offered to fix heating but we requested a move.
Second room was better, although the bed was very uncomfortable and the bath overflow was dirty. The toilet was noisy and didn't always flush first time.
Breakfast was very disappointing, hot buffet was a sad offering of dried up bacon, sausage, one solitary rubber fried egg and some cold beans. Coffee was eventually served once breakfast was almost over. No milk or teaspoons on table.
Pool still looked good although we didn't use it.
Didn't bother venturing into the over priced bar area.
Doubt we'll be back!
12 March 2014
Rated 4.0 out of 5.0 by WhatNoFreeWifi Has its faults but I'd stay here again
Some positives and negatives with this hotel.
Positives: All the staff I encountered were very friendly and efficient. The hot buffet breakfast was excellent.
The hotel shares its parking with a health club next door and parking is a nightmare, I stayed for 3 nights arriving after 6pm each night, I could only park in an overflow area some distance from the hotel and it was chucking down with rain each night and got drenched walking to reception. The health club has dedicated parking, the hotel does not. Something wrong there and a big negative for this hotel.
The room heating is very inefficient, 1 hour after getting to my room and having the heating on full I was still cold. It seems to be a problem with the system, I had exactly the same problem at Holiday Inn Scotch Corner which had the identical heating system.
The broadband speed is pitiful, 200 kbs download speed, I tested it each night, had to resort to using my phone's internet connection. Forget VPN, downloading and any website with graphics.
But given the ideal location for my needs I would stay here again despite the deficiencies.
10 March 2014
Rated 5.0 out of 5.0 by mary196510 Great stay
We were met by a lovely smiling receptionist who made us feel instantly welcome. Had a spacious bedroom with plenty of room for the z bed for our grandaughter. The pool was great and an added bonus was that our 8 yr old was allowed to use all facilities ie jacuzzi, steam room & sauna. Breakfast was tasty, only downside was that as it was so busy we had to wait until some of the dishes were replenished. A lot of work for the chef! (Not a big deal for us as we had plenty of time to wait).
01 March 2014
Rated 3.0 out of 5.0 by jd17jd17 a mixed experience
Food was tasty
Room was big
Mattress was saggy.
Bed wasn't made properly. When I tried to remake it I found the sheet was too small and there were hairs in the mattress protector.
Wifi signal too weak to be useable.
TV reception poor on some channels.
Food was expensive.
23 February 2014
Rated 3.0 out of 5.0 by KAUCP Holiday Inn East Kilbride
Following a latter than planned arrival, we were efficiently checked in and quickly in our rooms. The room was cold with nothing but a small fan heater to generate heat.
The room itself was okay but like much of the hotel, it was tired and in need of refurbishment. Food was fine although the staff at breakfast seemed more interested in chatting to each other and setting out the lunch time tables than attending to customers waiting for tea / coffee.
I wouldn't rush back.
18 February 2014
Rated 4.0 out of 5.0 by DJB from Bristol GOOD HOTEL - Except for Minimal bed covers and 1980's archaic TV's
Firstly - I do not want to give a negative overview, because this hotel is very close to being Excellent - BUT.... Whilst this hotel is otherwise very comfortable and the STAFF ARE ALWAYS GREAT - the two things which I keep noticing and yet nothing is ever done to rectify:
1.) ZERO extra bedding! You get one rather thin duvet and that's your lot mate !!!! Tough luck if you awake shivering in the middle of the night. Yes, if you ring down to reception they'll send someone up with more bedding, but this really isn't good enough. Any decent hotel would surely provide a spare blanket in the wardrobe ?
2.) ANCIENT ARCHAIC TV SETS ! Dreadful picture ! Is Holiday Inn so poverty stricken that they still cannot afford to update these relics from the 1980's. The picture is unbelievably bad - everyone I know mentions this, yet nothing ever done about it.
Fix these two things, and you'd have a Great hotel. !!!
16 February 2014
Rated 5.0 out of 5.0 by DelonghiDragon A pleasure as always
I stay here on a regular basis and the reason is easy to see. It is always something I look forward to.
15 February 2014
Rated 4.0 out of 5.0 by Tigger417 Getting a bit dated
Have stayed at this hotel on numerous occasions. As usual, all the staff were extremely helpful. The room furnishings are now getting quite dated, but the beds were comfortable, and the room clean and quiet giving a good nights sleep. My only criticism would be the bathroom. The sink tap assembly was loose, and the sink drain was partially blocked having to wait an age for the sink to empty, and a little black mould on the tiling round the bath. These faults were reported to reception, but being a Sunday, no maintenance staff on duty. Food was very good and restaurant staff very helpful.
12 February 2014
Rated 4.0 out of 5.0 by Happy 47 One night stay in East Kilbride
Very comfortable room. Leisure facilities looked great, although we did not use them. The bar area was clean and comfortable. Breakfast was disappointing. The food tasted as if it had been under a heat lamp for too long and had dried out. Maybe there was not enough of a turnover of guests, but surely catering staff should be looking after the food quality?
Some of The furniture in the room had seen better days.
05 February 2014
Rated 5.0 out of 5.0 by Tatoo Don't Read Poor Reviews
Booked for a night away to relax and was a tad worried by some of the comments but as per usual the negative brigade were wrong
Quite close to my home so ideal and greeted warmly by the reception staff and room was good and very clean
Hotel has got a great gym and leisure facility attached which you can use so again result and very good they were to
Went out for dinner as had already planned but returned for drinks and again barman was very cheery and seating area was relaxing
Breakfast next morning was great and again staff were very friendly and helpful
All in all will be back
30 January 2014
Rated 3.0 out of 5.0 by Jude1 Cold room
Nice looking hotel but room 46 was very cold and aircon/heating did not work and the hotel supplied a small oil radiator which eventually heated the room by midnight!
Breakfast good choices of cold selection but hot food overcooked.
Staff very good and made me as comfortable as possible.
26 January 2014
Rated 4.0 out of 5.0 by Golfer58 Needs bringing up-to-date
We have stayed at the hotel many times and the staff at reception are always very welcoming and helpful. It still offers good value for money, but there are certain areas that need looked into. The rooms are looking tired and are needing renovated. A small,but not insignificant point, is there is no toaster. The broken one sits at the side of the buffet having outlived its usefulness. You have to request toast, but can wait quite a while if the chef's not there. I think the Health club is very good and access to the pool is a big bonus too. The location is excellent for the town centre and motorway links. I will for sure stay again here, but it needs bringing up-to-date.
06 January 2014
Rated 5.0 out of 5.0 by Mags3 Xmas break
Went for a break over xmas had 5 days resting and being waited on.Breakfast was lovely and dinner was enjoyable but thought the steak a bit expensive.enjoyed using the swimming pool and sauna but didn't manage to use the gym but it did look good.Had some family to stay for two nights they loved it too.Plenty parking and. Not far from the town centre over all we had a great time the staff were all lovely and thought it was good value for money.Will be using the hotel again hopefully in the near future.
02 January 2014
Rated 4.0 out of 5.0 who would allow one aspect to ruin a great hotel
Having stayed in this hotel many times I am glad to see some significant improvements within the hotel.
Unfortunately the whole experience is let down by the health club where the facilities are dirty - both changing rooms and gym, the equipment is out of order and the whole place is like something from the 90's.
As I stay in a lot of hotels I know what the facilities should be like and this is the worse and dirtiest facilities I have seen. When I asked about it at the time I was told it was run by a private company which is a shame as they are damaging the reputation of the hotel.
01 January 2014