Rated 4.1 out of 5 by 128
Rated 4.0 out of 5.0 by cathb Comfortable rooms and good quality public areas
We had a very comfortable stay here between Christmas and New Year.
The staff were extremely helpful during the booking process and we felt the rooms including breakfast were very good value. The spa pool area was well maintained and an enjoyable distraction from bad weather. Breakfast was substantial with plenty of choice, although our children were disappointed that the pancake machine didn't work for 2 of our 3 days. Breakfast coffee could also improve in freshness and flavour.
The only downsides were noisy heating pipes or plumbing in 3rd floor bedrooms, poor quality & overpriced restaurant food (despite excellent service by our waiter) and very expensive wifi. Surely wifi should now be free of charge in this standard of hotel?!
Improvements to the above would make for a truly excellent experience.
02 January 2014
Rated 3.0 out of 5.0 by Snowdrop Hotel Stay
Booked romantic 2 night stay. Room excellent.
Bar staff only interested in those foul mouthed guests there for the function, little room in the bar, ended up with a sandwich, how could the chef deliver a poor cheese sandwich, obviously hurried and an after thought, took ages and dumped on the table by disinterested staff.
Sleep disturbed by rowdy guests returning from their function ie a near fight, foul language and the animals in the next room having noisy sex at 5am.
Second night a lot better.
On booking out, reception staff not particularly interested in our comments on our stay even though we are Priority Club Gold status.
26 December 2013
Rated 2.0 out of 5.0 by Glyn375 Small beds, expensive food
Beds were small (standard double).
Food was very expensive and not worth the money.
Noise insulation between rooms was poor (we could hear people 2 rooms away!)
Staff were pleasant and knowledgeable, although, I did wait for over 15 minutes for bar staff to appear and serve me on one occasion (Golden rule of business missed, that is, "if people want to give you money, make sure you are there to take it!).
20 December 2013
Rated 5.0 out of 5.0 by omalley1981 Excellent Hotel
My family and I stayed at the Holiday Inn, Eastleigh on a visit to the fantastic Peppa Pig World. I'll be totally honest and say I was a bit underwhelmed by the exterior when we turned up, but I needn't have worried. From the moment I walked in I was blown away by this place; friendly, smart, clean, welcoming. My wife and I normally only travel 5* and this hotel had the look and feel of a 5* hotel. The rooms were immaculate and spacious, the food was excellent, the pool was fantastic, my 2 years old son loved the lifts! What an excellent hotel. We are thinking of going to Peppa Pig World again in the summer, if we do then we will be staying here again. Two minor gripes though; No toilet brush in the toilet and the Sofa Bed was a bit uncomfortable. Perhaps add another single bed if needed? Overall though this is an amazing hotel and I thoroughly recommend to families visiting Peppa Pig.
18 December 2013
Rated 5.0 out of 5.0 by tallman1967 nothing but the best the holiday inn
we had a lovely stay at the holiday inn,lovely staff,comfortable bed and great food,would recommend it
04 December 2013
Rated 4.0 out of 5.0 by Adytay great service
Arrived late to be greeted by a very friendly member of staff who engaged in a polite conversation rather than try to quickly get rid of me. Probably the best nights sleep I've had in months, great pillows for my liking.
Breakfast could have been a little bit fresher for the cost, however overall am enjoyable stay
24 November 2013
Rated 4.0 out of 5.0 by Kimb007 Comfortable stay
We stayed to visit a friend's party! Great place to stay very handy plenty to do. We found all the staff very helpful and frienly.
We used the pool on both days and again found a helpful and freindly environment.
20 November 2013
Rated 5.0 out of 5.0 by Lottie869 Excellent stay :-)
Third time we have visited peppa pig world and used this hotel. The staff are amazing, bar and reception!
Brilliant food, free dinner for kids. Breakfasts are fantastic, the pancake making machine is a hit.
Brilliant swimming pool.
Definitely worth trying, especially with families.
29 October 2013
Rated 5.0 out of 5.0 by Candy49 Staff, service and cleanliness excellent.
I stayed overnight at the Holiday Inn before heading off on a cruise.
The staff there work really hard to make your stay a pleasurable one. There was a wedding party in attendance and they were kept very busy, going out of there way to meet everyones needs. My room was clean and comfortable equipped with everything you would need. Breakfast everything you could think of to eat to suit all. I had taxi service to and from with no problem at all and having mislaid my directions home it was no trouble at all for staff to print what I needed. Well done and thankyou to all involved in making my stay a happy one. Hope to return soon.
25 October 2013
Rated 5.0 out of 5.0 All excellent!
We stayed at this Holiday Inn after having visited the Beaulieu Motor Museum as it was close and also had the Leisure Facilities attached to it also. I can honestly say that everything was spot on and the staff all very helpful and friendly.
The breakfast was extremely plentiful and the use of the pool was needed after that to burn off a few calories.
We asked for an extension on our checkout time which was not a problem, the only thing is that the time expires on your room key at 12 noon which meant a trip back to reception to get an overide on it.
If I was to quibble, my only gripe would be that better communication between the cleaning staff and reception on checkout time would be good as the trolley was parked outside our room which made us feel like we had to leave. Overall though, Excellent!!
23 October 2013
Rated 3.0 out of 5.0 by BB2504 Nice room.....but no upgrade and bit of confusion in the resturant
Nice room, but quite basic. I was kind of hoping for a room upgrade (but i never have had one here)
First night was great service in the restaurant. The staff understood the menu and gave good advice.
The second night the service was nowhere near as good. An extra i ordered was forgot and when it did come out it was cold. i had it taken away to be heated up but it only came back warm, so i left it.
I also had a pre-paid £20 meal voucher, but i was told that because my choices were not from the set menu i would have to pay an extra £2.50. I completely understand this, but when the food i ordered actually i come to £19.80 i was a bit confused as to why i should have to pay a supplement. Bought this up, but was only fobbed off.
When checked out i was ready to make my point about the extra£2.50, but it wasn't charged to my room.
19 October 2013
Rated 5.0 out of 5.0 by Redwill07 Great Stay, Great Staff
From the moment we arrived I was very impressed. The exterior looks a bit outdated but inside was lovely and the pool and spa area were superb. Food and drink was quite reasonable and the staff were always helpful and polite.
Can't recommend this place enough, no downside. Ticks all boxes and is superb value for money.
19 October 2013
Rated 4.0 out of 5.0 by Mars1 Single Traveller
If you are a single traveler partaking of breakfast, be careful to let the staff know if you are going for more food, as my table was cleared after I had had my cereal. I am sure that the staff are busy, but do they think that someone is going to pay for breakfast and only have cereal? I of course then had to wait for the table to be reset before I could finish off the rest of my breakfast. The food was good, but it was not a good start to my day.
14 October 2013
Rated 2.0 out of 5.0 by bonjardin overpriced!
I have stayed here a few times but this last time was not great....the bed was not comfortable....not enough supplies for tea and coffee...and a charge of 5 Pounds to use the internet!!! I stayed in 8 hotels in Ireland and England from July to October and this was the ONLY hotel to charge for internet use...in your room! Also...it is one of the most expensive holiday inns I have seen....plus...most of the TV channels were old American sitcoms!...not a good experience
11 October 2013
Rated 4.0 out of 5.0 by shellie1616 nice for a stay but avoid weekends and school holdiays
we have stayed at many holiday inns and have to say this one is also very nice, the staff are good at what they do the hotel is clean and the food was very good.
Due to the hotel having a promotion for Peppa Pig world there were a lot of families staying to say the noise in the restaurant at 8.30am was loud from children crying, banging cutlery on the tables and throwing food would be an understatement !!!
Avoid at weekends and during school holidays for a nice quiet stay which is what i will be doing next time i fancy a break in Hampshire
Special mention must go to Dave who was in the restaurant on the evening of Sunday 29th Sept. Thank you so much for the service we received from you :)
04 October 2013
Rated 4.0 out of 5.0 by SGB2 good service, very good food, quick check in and check out.
Directions were not very clear and we were late arriving. We were a bit concerned when the car park was full and the restaurant fully booked, but the reception and bar staff were excellent and we were able to have a meal from the restaurant menu in the bar area. The food was good but the bar/reception area was very busy and lacked atmosphere. The room was quiet and comfortable. Leisure facilities clean and well maintained. Would recommend this hotel.
19 September 2013
Rated 4.0 out of 5.0 by Elizabella Relaxed atmosphere, comfortable, good food
A most enjoyable stay, staff were very attentive particularly to our nearly-three year old and all her needs and to the well-being of all of us.. Our rooms were clean and very restful, comprehensive menus and well presented food.
12 September 2013
Rated 5.0 out of 5.0 by novra Everything was up to standard
From reception to bedrooms,standard was exellent was so impressed.I lost a chain and I asked reception I found it.We borrowed umbella and we were borrowed.The bedroom was very clean.My only problem is simimgly my points dont seem to be entered as your system is asking me to join.
11 September 2013
Rated 3.0 out of 5.0 by SDC01 Met expectations
The IHG chain is inconsistent for quality alignment. Often one can find Crowne Plaza properties at the Holiday Inn quality level & vice versa.
This property is what I would expect from Holiday Inn. Usual bed and pillow offerings and related comfort. Good.
However charging for Internet is like charging for an iron and ironing board. Should get away from this model.
All in all ok to stay.
06 September 2013
Rated 3.0 out of 5.0 by Ortoon Further Training for Bar Staff
I ordered a meal for my four year old daughter and I at the bar in the evening. There were tables that had not been cleared away after other guests had eaten. I was initially charged for my daughters meal albeit it was advertised everywhere within the hotel that kids eat free. When I brought the error to the attention of staff I was left waiting at the bar whilst they sought advice on how to rectify the error. Apart from this I found the whole experience fine.
01 September 2013
Rated 4.0 out of 5.0 by khs51 Breakfast was chaotic - crockery was dirty
The breakfast experience was not good. Staff seemed inexperienced and leaderless. The crockery at breakfast was disgusting. I seached through 5 cereal bowls before I found one that was clean enough to use. There was no staff around to hand these to so I left them in a separate pile - it was quite obvious why they were there as the top one still had the remains of the previous days breakfast in it. As I sat down again I noticed a member of staff placing the 'dirty' pile back onto the main pile for use - clearly they must either be blind or that standard is the usual. Otherwise the hotel stay was very, very good - great shame.
31 August 2013
Rated 5.0 out of 5.0 by Malciow Great room and service
Stayed here for one night before our daughters wedding in Eastleigh the following day.
We were upgraded to an executive room at no charge as they were not busy, the room was very clean, comfortable and had everything that you could possibly need.
Would definitely recommend this hotel.
29 August 2013
Rated 2.0 out of 5.0 by davieboy dinning
wedding guests taken over the bar while waiting for there room tried twice to get hot meal both times came out cold no refund just £10 pound internet voucher that can not be used in the room dinning room booked out to coach load of germans so we had to try to eat in the bar with the wedding guests get drunker . breakfast buffet cold due to the air conditioning on in the dinning room and the dinning tables need to be levelled
29 August 2013
Rated 1.0 out of 5.0 Do not book for a bank holiday week end
Two weddings!!! the noise was unbelievable in the so called public rooms ,the staff had a job to cope ,and the restaurant was for wedding guest only,??
We only stayed because the Holliday inn hotel in central Southampton was full,
It will be back to the Hilton next visit
28 August 2013
Rated 5.0 out of 5.0 by HJ64 Overall View
All staff were very friendly and helpful
Room very clean, comfortable and not able to hear the people in the room next door or in the room above me
Breakfast very good. but as a traveller on my own, they were very quick to clear the table, even though I had only gone for a piece of toast and could still be seen by staff in the dining room
Snack menu in the bar quite tasty, but very expensive
Plenty of car parking space
26 August 2013
Rated 5.0 out of 5.0 by Mandymoo Excellent with children
We stayed so we could go to peppa pig world. Had my three year old, and my three god children. Excellent facilities. We had two quad bedrooms which were perfect. The food was excellent , the children's menu was brilliant. All in all we had an excellent time. Have to be honest did think it would be geared around business people, but very very family friendly. Certainly will stay again and would recommend .
14 August 2013
Rated 5.0 out of 5.0 by sammyj29 Will defo come back
Me and my partner enjoyed our stay with our 3 year old. Service was friendly,staff on the passing always said hi ect. Lovely clean hotel and fab breakfast and even better it had a swimming pool that my daughter loved!!! 1st time we have stayed in a holiday inn and we will defo be back. Also loved the fact the little ones got a goodie bag and a ticket to get milk and cookies from the bar!!
12 August 2013
Rated 5.0 out of 5.0 by lisaalan lovely hotel but loads of children
our room was lovely and the hotel itself was clean and tidy. the food was splendid and the staff at reception very very helpful. the only issue we had with our stay was that our room was cleared out before we had finished with it, we had left some shoes and hangers and were going to get them after our swim, however the cleaning staff had deided to let themselves into our room and clear out our personal belongings out before we had even checked out. reception apologised but i felt that our privacy had been invaded.
also the hotel was totally full of lots of children, which was fine but they were so noisy from 5am so didnt get much sleep.
overall a lovely hotel though
10 August 2013
Rated 5.0 out of 5.0 by masherette exceeded my expectations
Recently stayed here for 3 nights with my husband and 4 year old daughter whilst visiting Paulton's park/Peppa pig world.
Staff on reception and in the restaurant were chatty, polite and helpful, check in was very quick and easy staff also helped with directions to Paultons Park.
We had evening meal at the hotel on the first evening and the food was nicely presented, tasty and of good quality though as I don't eat red meat found the options a little limited.
Our room was spacious, very clean and the beds were comfortable. The shower was excellent and the air conditioning unit worked very well and helped to keep us cool and comfortable. Beds were made daily and tea/coffee etc replenished.
My daughter and I used the pool one afternoon and the staff there were also friendly and pleasant. The pool was clean and nicely presented and the changing rooms were spacious and modern.
The buffet breakfast was of a very high standard and all of the food was fresh, hot items hot and regularly replenished and the selection and choice was excellent.
The hotel was a great location only 5 mins from the motorway junctions, 15 mins to Paultons park and about 5 mins drive to the Swan centre which had lots of shops and restaurants/bars to visit in the evening.
Have stayed in Premier Inn's a few times and I can honestly say that this hotel beat them "hands down" Would definitely stay in a Holiday Inn again
09 August 2013
Rated 1.0 out of 5.0 Disappointing Experience
I stayed with my family at the Eastleigh Holiday Inn for only two nights, and was very disappointed with the service we received.
The hotel seemed busy so I was not surprised when I was not offered an upgrade, despite my IHG Ambassador member status.
During our stay we decided to dine in the restaurant, but were told that we could not dine until later that night due to shortage of waiting staff, and long delays in the kitchen. The dining room was less than half full so we were very surprised. We were advised to dine in the bar instead, so limited to room service menu.
We were so disappointed that my children decided to stay with friends for the second night. I therefore checked out their room and was told that since I had used a prepaid tarrif, there was no refund. The receptionist then offered to speak to the reservations team to have my food charges offset against the cost of the room, at this point I was pleased that there was some level of customer service in force.
Unfortunately when I checked out I was told that the receptionist should not have made the suggestion, there would be no refund, and there was now a problem with my bill and I would have to wait to receive my bill through the post. A week later I am still waiting for the correct bills to be issued.
Overall a very very poor level of service, and very bad staff planning for the restaurant, and very bad management of customer expectations, making an offer to adjust a bill without any authority.
05 August 2013