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Rated 4.3 out of 5 by 806 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel for the Zoo trip We used this hotel at the weekend with my 1 year old son after a trip to the zoo. The deal we got was brilliant and we loved every minute. The service was amazing and the pool was excellent. Lovely rooms and a fantastic breakfast. Definitely recommend. October 8, 2015
Rated 3.0 out of 5.0 by hot breakfast cold supper Breakfast was a good start to a long journey and enjoyable lots to choose from Room service supper was however cold and unappetising. Upon mentioning this the hotel reception did discount the meal at checkout however I was too tired and hungry to complain at the time. October 8, 2015
Rated 4.0 out of 5.0 by Staff very friendly If when staying at hotels you were welcomed as I was here then it would encourage you to return if in the area. Hopefully if your travels took you elsewhere where there were Holiday Inns it would be your first choice I know it would be mine. October 6, 2015
Rated 5.0 out of 5.0 by Great location, good service and convenient for local attractions I am staying at this hotel for a long time in connection with work. So far I am impressed with the service and comfort of my stay. This is a good hotel with very attentive staff and the rooms are very comfortable. Any of the rooms at the front of the hotel are quiet and away from the hustle and bustle of the coming and goings of coach parties and the sounds of the next door zoo although personally the sound of the Gibbon dawn chorus makes a wonderful alarm clock! October 5, 2015
Rated 2.0 out of 5.0 by No upgrade available Having stayed at this HI many times in the last three months I was surprised that I was not offered an upgrade this month. I was also a bit disappointed to be placed in a accessibility room. Not the usual visit I have been used to. October 4, 2015
Rated 4.0 out of 5.0 by Clean hotel and comfortable bed We have stayed in this hotel about 10 times now and can never fault it . We love to park the car and just use buses. Love the breakfast in the morning . Can't fault the service . My son loves it . We will be back . One day we will get a front facing room :) October 1, 2015
Rated 3.0 out of 5.0 by hotel stay We stayed in room 414 the room looked tired. the bathroom was small but ok the silver fish we did not appreciate Characterised by a silvery-blue colour, tiny scales and wiggling movements resembling that of a fish. You need to do something about this We had room service on the Friday night fish and chips with rustic chips not rustic just bog standard frozen chips. I am a chef to trade and have worked in the industry for forty years. If you say its rustic make it rustic. Your saving grace is your staff and a good breakfast September 30, 2015
Rated 4.0 out of 5.0 by Car Parking Problems On returning to the hotel, by car, at 1300 on the Saturday, there were no parking spaces at all in either part of the car park, the attached Zoo car park was closed as it was also completely full and there is effectively no on street parking within sight of the hotel. The staff could not help (as there was no where they could offer), so it does rather raise the stress level! September 30, 2015
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