Rated 4.2 out of 5 by 301
Rated 5.0 out of 5.0 by Broon Pleasant Stay
Although the hotel was not in the center of Edinburgh, I would stay there again. The Hotel was very comfortable and clean. The Hotel staff were always pleasant and helpful. Local buses were very frequent to/from the center of Edinburgh and the airport was close by. Overall, a pleasant stay.
19 December 2013
Rated 5.0 out of 5.0 by Shonnie Very comfortable room and convenient location
Great place to stay when visiting the sites of Edinburgh. Plenty free parking and bus stop with direct buses very frequently from door of hotel. Clean and comfortable room, bathroom tiny but spotlessly clean with full bath and shower. Highly recommend this hotel especially as you can leave the car parked for duration of holiday and make use of the excellent bus service.
18 December 2013
Rated 5.0 out of 5.0 by Stuart36 Excellent Hotel
Great location, lovely rooms and friendly staff - stay here often
18 December 2013
Rated 4.0 out of 5.0 by foggy32 great sleep
After three nights in hospital accomodation this luxurious bed was the ultimate
17 December 2013
Rated 5.0 out of 5.0 by Claerye Comfortable bed and great service.
This is the second time we've stayed in this hotel this year. Our room was superb and the food in the hotel is first class.
17 December 2013
Rated 5.0 out of 5.0 by jmac09 friendly staff
very handy for visit to Edinburgh. Choice of buses right at front door of hotel into Princes Street. No parking to worry about.
16 December 2013
Rated 5.0 out of 5.0 by happycustomer1989 great stay
This is the second time my partner and myself have stayed in this hotel and we will return again. We have always been made to feel very welcome and the staff are very keen to ensure that we have a comfortable stay. The breakfast is always good with a great choice. The hotel is conveniently situated right next to the zoo and there are regular buses from just outside the hotel to the city centre
15 December 2013
Rated 4.0 out of 5.0 by Steve1312 Noisy drunks spoilt the stay
Stay was very pleasant and comfortable. Good night,s sleep only down side was the very noisy cloud in the bar about 8 people drunk from drinking all day thee is no way you could sit in bar area and ignore the noise and the bad language been spoken,ended up taking our drink to our room,kind of spoilt it, as we like to have our dinner then relax over a couple of drinks, but obviously they had spent the day drinking and spent a lot of money in the bar, even the batman commented that they wee noisy and commented on they wee the same the night before,, really need to consider all guests
12 December 2013
Rated 5.0 out of 5.0 by jennifer83uk Great Stay
This is our second visit to this Holiday Inn. We were again very impressed. When I booked I asked for a room at the front of the building. Shortly after booking I received a phone call from the reservations team because they did not have any of the type of room I had booked at the front. They were extremely helpful and ammeded my booking so we could have the room we wanted.
The views were amazing and the bed extremely comfortable. The spa and the parking facilites were also very good. Its a great location for visiting the zoo and only 15 minutes on the bus to Princess Street.
We will definitely be staying here again.
12 December 2013
Rated 3.0 out of 5.0 by DSC1 COLD
Tis has got to be the coldest hotel I have ever stayed in and when reception were informed there seemed to be nothing they could do....
On arriving back in the office this was the talk of the day as everyone seemed to have the same issue.
11 December 2013
Rated 5.0 out of 5.0 by bees23 good value great service
nice staff nice location and the staff know how to offer good customer service well done
10 December 2013
Rated 4.0 out of 5.0 by Cacs59 Great stay
I have stayed at this hotel many times on business and leisure. As a platinum member this is the first time I have been disappointed not to be given a room upgrade to an executive double looking ovet golf course at check in. It was a new member of staff who was very friendly, she asked another receptionist who has been there for some time if could upgrade and without even looking or be told that I was a platinum member she said no immediately that no rooms available. I accepted this as i understand it is subject to availability and headed to my room that looked out to the large car park. However it was disappointing when checking room availability on the website that there are executive double available. I still had an enjoyable stay. Room clean and comfortable. Location is ideal for getting bus into city. Leisure/spa facilities great. I had a lovely massage in the spa. Lovely bar meal in the lounge area. I will definitely be staying here again
09 December 2013
Rated 5.0 out of 5.0 by AC57 great weekend
Perfect location for city and surrounding area being close to airport and next door to the zoo. Hotel guests can enjoy half price zoo admission from October to March. A car is not necessary as plenty of buses stop outside the hotel. The area also has a good variety of reasonable priced restaurants and bars if you choose not to dine in hotel. The room was comfortable and quiet and a good selection of cooked and continental buffet breakfast is available. This was not our first stay at this hotel and hopefully will not be our last.
06 December 2013
Rated 4.0 out of 5.0 by Brightlybob One of the better Holiday Inns
Holiday Inns can be very variable. Most are large sleep factories with good size rooms, comfortable beds and clean facilities. This pushes all those buttons, but my room was that bit nicer, the breakfast area somewhat brighter, the staff just a little perkier. As usual for the brand I slept well in the comfortable bed, but as a whole this has just that edge over the average for the brand, which is almost always a good brand for the money in comparison to the rest of the mid-market competition. This was just that little bit better!
Platinum recognition... I've never put much store by platinum recognition in IHG as it's always been relatively easy to qualify for and the extra points are good enough, but this year IHG has changed the scheme and as a result Platinum is much harder to achieve, hence recognition for the program is far more important. This place recognises the program well, with a room upgrade, offer of free points or drink/snack and providing the free platinum internet in a straightforward format (if you're not a member, then join. The free internet alone for all members from 1/1/14 is worth it). Furthermore when I asked for a late checkout on the Sunday, it was granted with ease, "late checkout, ah, platinum, yes that's fine, sir."
All in all a good stay, and would return.
Oh, and finally, yes... It's right next to the zoo! But beware, that means it's about 3 miles from the city centre!
04 December 2013
Rated 4.0 out of 5.0 by Lenny29 good time ,could have been great
we had a good time here but it could have been great except for a couple of things.
the room was cold when we arrived and I turned on the radiator which warmed it up but then went off so I tried the air conditioning and it only blew out cold air no matter how high I set the temperature. the room was320 at the end of the corridor so maybe the heating struggled to get there, anyway it was not cold enough to complain but I would have liked to increase the room temperature a little.
I went to reception around 9.30 pm, there was one customer waiting and there was only one receptionist who was sat at the computer talking on the phone. After a few minutes I asked the receptionist if there was no one else to help but was ignored.
then after another few minutes there was by now a queue of four people waiting to check in. the barman came to the reception desk for something and could see the problem and said he would find the duty manager, the girl finished on the phone and came to help the first customer with no apology not even an acknowledgement as if I did not exist. .a simple "sorry for the wait " would have been good. shortly after another receptionist came on and dealt with me no problem.
apart from that we had a great time the restaurant staff were excellent and even the chef came and asked us if we enjoyed the meal so 11 out of 10 for them 4 out 10 for reception staff.
shame a great night was spoiled by Kamara on reception staff .
01 December 2013
Rated 4.0 out of 5.0 by Boab123 Parking
Did not expect to pay £10 for parking having booked a double room for the night
29 November 2013
Rated 5.0 out of 5.0 Helpful staff and PERFECT for families
Stayed again to see the Rugby at Murrayfield with our twin boys (aged 10).
Room as ever very clean, beds comfortable and lovely and warm.
We were on the fifth floor and the view looking out to the castle was spectacular.
We returned from the rugby hungry and tired and sat in the lounge area, full of atmosphere with delicious sandwiches, absolutely perfect for what we needed.
The breakfast was delicious, the staff incredibly helpful and great to be able to take your coffee to the swimming pool area afterwards to watch the children swim in the hotel pool.
Excellent in every way.
28 November 2013
Rated 5.0 out of 5.0 by Allan1963 Comfortable bed and very friendly staff
Really enjoyed my stay. Room great staff fery helpful and friendly. Resturant very good enjoyed our meal in a very quit surrounding and the superb staff on hand. Good all round would use again.
27 November 2013
Rated 3.0 out of 5.0 by lambopaul if only the lights worked
Cracking location, next to the zoo and regular buses into Edinburgh (princes street), huge double bed which was great, a couple of small issues
1 - Upon arrival 3 of the 4 wall lights didn't work, a porter came up and changed the bulbs in two of them and they still didn't work - the final night of 3 we found a switch behind the pillows which amazingly switched the lights on !!!!
2 - Breakfast itself was great however due to the amount of guests staying it was often chaos. Been told there was a wait, but we had another friend staying so went to see if he had already got a table to then see spare tables or tables vacated but dirty crockery on it. People simply taking up tables by entering from the bar area and often the chinese part would be virtually empty - so from a food perspective pretty good, service level pretty poor. If your going to have big parties staying I recommend that you organise them not them organinsing you!!
The hotel was incredibly busy but at times the service levels seemed chaotic.
24 November 2013
Rated 5.0 out of 5.0 by george848 GOOD HOTEL IDEALLY SITUATED
Stayed here for 2 nights, good comfortable clean room, twin beds and a sofa bed which is great for relaxing and watching tv.
nice clean bathroom. Great bus service outside hotel.
Have stayed here a good few times and always return, the breakfast is now a lot better and staff are lovely and helpful
22 November 2013
Rated 4.0 out of 5.0 by Chorister Massed choir event + rugby
The hotel was full because of choirs and supporters staying for the Festival of Brass and Voices in the Usher Hall. Additionally there was a Scotland/South Africa match at Murrayfield, many supporters staying at the hotel because of its proximity (walking distance) to the pitch.
Food was good and well presented and served.
Drinks were expensive!
Room was very clean but just too close to the 3 lifts, slightly noisy with machinery and guests passing to/from the lifts.
21 November 2013
Rated 5.0 out of 5.0 by MrMurray73 Away Day with Overnight Stay
Spent a great night at the Holiday Inn at Edinburgh Zoo.
Enjoyed a superb evening Meal, taking advantage of the DBB Offer.
Slept well, and enjoyed the Swimming Pool, Jacuzzi & Sauna.
Finished off with a fantastic Breakfast.
I have stayed here many times with my family and have never been disappointed by the service provided.
20 November 2013
Rated 4.0 out of 5.0 by StevieG1310 Good value
I got this break on a special deal which was great as it was a rugby weekend. I picked the hotel because of its location to Murrayfield and was pleasently surprised by it. I will definetly stay here again in the future.
19 November 2013
Rated 4.0 out of 5.0 by Fergandwife A very pleasant hotel
This hotel is well located near to Edinburgh Zoo. Parking is plentiful and there is easy access to the city centre using the local bus service. The staff were courteous and helpful throughout the hotel. Food in the restaurants was well prepared and presented. Our favourite was the Chinese / Thai.
18 November 2013
Rated 5.0 out of 5.0 by Smith742 Very relaxing stay.
The hotel is ideally located for access to the city and the airport. They have ample parking and all the facilities you would need.
The rooms are very clean and comfortable.
There are a couple of restaurants available for evening meals, plus the bar menu. I chose to eat in the Chinese restaurant, which was OK - I can't comment on the other restaurant or bar menu.
One thing I can say is the staff in all areas of the hotel are outstandingly helpful and cannot do enough for you.
I'd also like to mention the ladies on reception (I don't have their names sadly) but they went above and beyond and for that reason I would certainly stay here again.
One was a younger girl with dark curly hair who checked me out on 7th Nov. The other had an English accent, glasses and silvery/blonde hair.
11 November 2013
Rated 4.0 out of 5.0 by lienosus Business and leisure
Stayed 3 nights on business but also conveniently located for a short £1.50 bus ride to take in some of the delights of Edinburgh city centre. A stroll around lively Princes Street, up to the castle, a leisurely drink and some traditional Scot's dining (recommend Howie's on Victoria Street) nicely rounds off a busy work day. Another £1.50 bus ride or around a £10 taxi fare gets you to Edinburgh Park if that's where your business is. Bus stops in both directions conveniently just outside the hotel, including the airport bus, and also right by the Zoo so easily found.
Quite a busy hotel but my room was quiet (2nd floor), clean and well maintained, with a decent shower, a comfy king-sized bed and adequate work area. Breakfast is buffet style with the usual assortment of beverages, fruit & cereal, cold meats, breads, make your own toast and cooked items including some delicious spicy haggis which livens up the senses in the morning!
Didn't use the restaurant apart from breakfast but always seemed reasonably busy of an evening. If my room service meal was anything to go by the food is up to the usual reasonable Holiday Inn standard.
Not the plushest of hotels and certainly not the best looker but a great all rounder, convenient location, reasonable prices and friendly and efficient staff make this a good choice for business or leisure stays.
10 November 2013
Rated 3.0 out of 5.0 by Flash2 Excellent Staff
We found the staff helpful friendly efficient and knowledgeable.
We had a good room with great view.
Had a lovely bar lunch but unfortunately breakfast was chaotic not
something we have not found previously with ihg hotels.
10 November 2013
Rated 5.0 out of 5.0 by Arna608 OVERALL SERVICE
I Arrived for a few days work. Check in by a trainee was very efficient and I was impressed by the the welcome I received as a rewards member. I was given an upgraded room without asking ,again this was good service. The room was comfortable although the toilet flush could maybe prove to be a problem for some people but would be easily rectified. Breakfast was good and the guy there also made everyone welcome and was cheery unlike some places where they just seem to go through the motions. Check out by Gareth was no problem and so the good service continued from start to finish.
Look forward to returning.
10 November 2013
Rated 5.0 out of 5.0 Consistently Good!
Have stayed here before and always had a good experience. This was a three night break in the half term holiday, so the hotel was fairly full but never felt uncomfortably so. A booking system for the pool and gym was in place to avoid possible congestion.
Meals were generally excellent, highly recommend Sampans oriental restaurant. Special mention for two first class members of staff, Amanda in the restaurant and Kamilla in reception. We shall be back again soon!
10 November 2013
Rated 4.0 out of 5.0 by ndmck4 Nice room,comfortable bed.
Hotel was nice, good location, 10 minutes to town centre by bus. Spa was great, breakfast was good. Only thing was no free wifi, not even for a limited time. A part from that an enjoyable stay.
06 November 2013