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Rated 4.4 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by good stay After a recent ten day stay, I can attest to the superb restaurant staff and desk staff. All my requests, needs were rapidly met and sometimes anticipated. One of the best Holiday Inn facilities I have stayed in. Would recommend and would return. 10 October 2014
Rated 4.0 out of 5.0 by Perfectly adequate conference hotel Title of review says it, pretty much. Staff very helpful, comfy room, decent food at lunch and dinner, not quite so good at breakfast. Conference suite kept well supplied with coffee, tea and nibbles. Fairly unpreposessing exterior but better within. Pretty fair situation for access to city centre either by taxi or bus. 08 October 2014
Rated 5.0 out of 5.0 Excellent stay at Holiday Inn edinburgh west, except for Vegeterian dinner It was a very Good, pleasant and homely stay for me and my wife at Holiday Inn Edinburgh west. However, My wife and me being a pure vegetarian from India the dinner at Hotel restaurant was not much liked by both of us. Rest every thing we liked and we were impressed with. 08 October 2014
Rated 5.0 out of 5.0 by Great service Arrived late and staff could not have been more helpful, both at reception and in the bar/restaurant. They were quite happy to serve us food, although it was getting close to time for last orders, and were happy to make recommendations etc. from the menu. 07 October 2014
Rated 4.0 out of 5.0 by Friendly, efficient and attentive staff Easy to find. Ample parking. Comfortable rooms. Quiet hotel (Monday night stay). Everything you would expect from Holiday Inn ie decor, room size, facilities etc. Not exceptional, just good standard of hotel for business travel. But what makes this hotel is the staff who should be commended. From check in, to room service, bringing iron/board, bar, check out... every single person was friendly, attentive, knowledgable. There is a Holiday Inn near Edinburgh Zoo which is much bigger and has better facilities... but doesn't have the personal touch you get with Edinburgh City West. I stay in a LOT of Holiday Inn's (and other chains) for business purposes and I can't remember ever having a better staff-customer experience. 03 October 2014
Rated 5.0 out of 5.0 by great service Service in hotel was generally excellent, and the staff in the dining room at breakfast and diner were attentive, efficient, and friendly. 02 October 2014
Rated 4.0 out of 5.0 by Great views We were upgraded to a room with a view of the castle which was fantastic. 02 October 2014
Rated 5.0 out of 5.0 by Ryder Cup Great Stay and Edinburgh is a great place. Scotland is truly beautiful. 30 September 2014
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