Rated 4.3 out of 5 by 178
Rated 4.0 out of 5.0 by OldTownPaddler It was the Guests that spoiled our stay!
Our three night celebration break was excellent - until the last night!
I would like to compliment all the staff - front and back of house - for making this a (mostly) pleasant experience.
The staff cannot be blamed for our last night being ruined by other noisy, ignorant and inconsiderate guests on the fifth floor preventing us from achieving a decent nights sleep.
Unfortunately, the courtesy shown by the staff doesn't rub off on some guests!
We will be back - hopefully the idiots wont!!
04 December 2013
Rated 4.0 out of 5.0 by 12string Excellent service from staff and excellent menu for dinner and breakfast
Only black point! Was water cistern or tank that kept filling and draining periodically from 4.30 onwards. Possibly Rommel 211 lies above Laundry? Next visit to stay I'll request different room.
01 December 2013
Rated 5.0 out of 5.0 by Lindy27 Good Service
Excellent room, good food. Very helpful staff. Convenient location for city centre. Would recommend.
01 December 2013
Rated 5.0 out of 5.0 by CatMc Great stay
What a great wee escape!
We arrived and were greeted by Carmen who was fabulously efficient and booked us in very quickly.
Our room, we were upgraded to a mini suite, was beautifully clean and well maintained.
The breakfast was fresh and tasty and all the staff were pleasant and efficient.
I only had two issues:
1. There is limited parking, we had to be creative and park in front of the bins......others were parked in the fire muster point.
2. If you want a drink in the bar later on (we came in at 12.45 am) you need to have your room card verified with your credit card, which none of our party had, they don't take cash or credit cards only validated room cards :-(
All in all an enjoyable stay, we wouldn't hesitate to stay here again.
28 November 2013
Rated 4.0 out of 5.0 by jm2903 ideal venue for surprise party
thoroughly enjoyed stay|(b & b) for nearby surprise party.fab views from hotel room and nice relaxed atmos.
27 November 2013
Rated 4.0 out of 5.0 by Fergyfistoney Great view and comfy beds
Rounded off a memorable visit to Murrayfield with a short walk and a comfortable stay at the Holiday Inn Edinburgh West.
The bar was a bit pricey but the rooms very nice with a great castle view!
27 November 2013
Rated 1.0 out of 5.0 Awful
Terrible hotel, won't be back. Cold rooms, uncomfortable bed. Unhelpful reception staff - not thanked or asked how my stay was on checkout.
25 November 2013
Rated 3.0 out of 5.0 by Mmawer Lucky coincidence
I am working in the area for a total of 5 weeks and have booked the hotel for all of those 5 weeks. On departure last Thursday morning I informed the reception that I had a booking for Sunday 24th nov for 5 nights and that unusually I would be checking in around 8am on the Monday morning as I am working nights, the lady on reception made a note on the booking and I went to work. Unfortunately my night shift for that Sunday got cancelled and a colleague of mine who is also staying at the hotel informed the reception on the morning of the 25th that I would be checking in now on the morning of the 26th. On doing this it was realised that my booking had been cancelled as a no show! I can only say that if I had turned up after having worked a nightshift and my booking had been cancelled I would have been furious, especially as I had taken the necessary steps to avoid this situation. I have contacted the hotel to let them know and was not offered much in the way of an apology and any assurances that this won't happen again tomorrow morning, this makes me nervous!
25 November 2013
Rated 4.0 out of 5.0 by Vagrant30 Fabulous views of Castle
Not our most enjoyable stay - couldn't get our preferred room (621) and one of the beds in the room we had was extremely hard - my partner and I had to swap half way through the first night!
Nevertheless, Edinburgh City West still remains our favourite hotel in Edinburgh and the views, particularly of the castle, cannot be bettered.
21 November 2013
Rated 5.0 out of 5.0 by morrowm1 Great Service
From check-in to check-out this was a great experience. The friendly staff were efficient and couldn't do any more to help us. We enjoyed our stay so much we have already booked a longer stay in this hotel.
21 November 2013
Rated 5.0 out of 5.0 by Ivan05 top breakfast
one of the best breakfasts i have had top quality produce
21 November 2013
Rated 5.0 out of 5.0 by Prathi Excellent!
I really enjoyed my short visit to Edinburgh. The hotel was excellent in all ways. Close to the airport and City centre. Very friendly staff particularly the restaurant and bar staff. Great breakfast! Great view from the room with a fantastic bed. Will definitely visit again.
19 November 2013
Rated 5.0 out of 5.0 by TRM1 Great hotel and very helpful staff
This hotel is fairly new and it is very nice not to have tired rooms! The staff were very good at looking after the guests and were always attentive. My stay was a real pleasure - thanks to all the staff!
10 November 2013
Rated 3.0 out of 5.0 Restraurant waiting staff
All appeared to be trained like robots, no individuality and no locals. Too pushy and were trying too hard to offer more, more.
No kippers for breakfast, staff did not know had to ask(chef?)
This is Edinburgh the capital of Scotland where kippers are a traditional element of breakfast, really amazing!
Really disappointed to see 10% service charge on meal!
Platinum card holder who will not return.
09 November 2013
Rated 3.0 out of 5.0 by Louise38 Comfortable bed but avoid restaurant food and service
We stayed here for one night after spending a week at other hotels (budget ones). It was definitely the poorest of the lot despite being the most expensive! The beds were very comfortable and it was quiet and clean. But the tv didn't work properly and even after having an engineer come out to mend it, the same problem still existed even though they said it was fixed. No CBBC or CBeebies for our 2 kids for the entire stay.
The restaurant had a buffet on the night we were there. It was a curry buffet and the beef curry was possibly the worst we've ever eaten. Very tough, cheap meat with some chickpeas thrown in and not much of a sauce. The service was dreadful and there seemed to be a lot of staff standing together without doing much, one of whom couldn't speak English (or Scottish!). It wasn't a particularly relaxing or attractive room and they sat everyone together despite plenty of space. The children had to wait a long time for their meals, and a ridiculously long time just for a bowl of ice cream.
I think this hotel survives on reputation of the Holiday Inn brand. There are much better ones out there. But if you avoid the restaurant it is bearable.
04 November 2013
Rated 4.0 out of 5.0 by TeeandAre 2 night b & b + 1st night dinner offer
When I rang to inform we would be late checking in, we were advised to get a 44 bus from the train station as taxis are quite expensive. However we couldn't find the bus stop (it was dark and windy and we were tired# so had to pay £10 for a short taxi ride. The evening meal: the maitre d' didn't ask if we were on the 'offer' #he produced a bill for us at the end# and we also had to ask our waitress what on the menu was included in the price - we had to wait an unreasonable amount of time to be served initially and between courses #I did complain and we got a free drink#. We were having a drink inn the bar before retiring and the fire alarm went off - it was freezing outside, they eventually provided some 'silver foil' wraps, but there were lots of children in the hotel #1/2 term hols# so not enough to go around. We got the hang of the bus service #£3.50 all day pass# and found this great - it took about 10 minutes to get to Princes Street. The inclusive breakfast had a varied choice - as much or as little as you wanted and was very good, however dirty pots weren't cleared away to vacate tables.
04 November 2013
Rated 4.0 out of 5.0 by fatsdp great for family breaks
very pleased with location and staff .Breakfast very good. Would have used the internet and the movie service but it was way too expensive. lots of hotels now offer free wi=fI £3.00 Per day would be ok and a fiver for a movie for the kids would be acceptable. Charge as much as you like for the adult stuff!
03 November 2013
Rated 4.0 out of 5.0 by Lancashirefamily Very clean,comfortable room,quiet at night
Stayed in a mini suite with our 2young children .was spacious and comfortable and very clean.had everything we needed.only improvement would be a curtain or door between lounge and bedroom to make it easier when putting children to bed early.breakfast ok but lots of things had run out at 9am when we got there which was frustrating.staff very welcoming and friendly in hotel and happy to help.free parking a bonus for Edinburgh.hotel near to our friends so suits us but approx 1.5miles to centre so bear this in mind if you want to be centrally located.
31 October 2013
Rated 5.0 out of 5.0 by Maxben74 Mr Keith's stay
Great stay will be back friendly staff and good food
30 October 2013
Rated 4.0 out of 5.0 by RegularVisitor Good stay in Edinburgh
Stayed here as a family for 24hours in Edinburgh. Rooms were comfortable and staff were friendly and helpful in sorting out taxis and anything else we needed. It was only a 10 minute taxi ride into the centre at less than £10 which was worth it to stay at a hotel outside the city centre with ample parking. I would go here again when we return to Edinburgh.
29 October 2013
Rated 5.0 out of 5.0 by MA5s Comfortable bed and great service
Great location, friendly staff, very comfortable and clean.
Will stay at this hotel for future visits.
23 October 2013
Rated 4.0 out of 5.0 by Reviewer73 Excellent evidence of good customer service training from all international staff employees
This hotel is commendable in its evident attention to the importance of its employees customer relations, as representative of the hotel brand and reputation.
Polite, friendly, helpful staff were encountered throughout our stay, and we returned, at short notice, as we were so satisfied with the service received.
Of particular note, was the concern of housekeeping, for my welfare, when a 'do not disturb' note was left on my door all day.
This was simply due to compilation of a last minute feature deadline, but, had this not been the case, then any adverse circumstances and/or medical requirements, would have been detected much more quickly than at any other hotel previously used for business visits.
Conversely, having received several very poor quality meals at this hotel, I would recommend guest enjoy the great breakfast, and seek a good lunch/evening meal elsewhere.
20 October 2013
Rated 4.0 out of 5.0 by Skyewoman Great stay
Fabulous location, great family room with 2 double beds and easy access to Edinburgh.
19 October 2013
Rated 5.0 out of 5.0 by NSL82 Edinburgh City West
Comfortable stay. Friendly and helpful staff. Free car parking. The best part: 6th floor room with a view of the castle (in the distance) but still good! Very clean and comfortable.
18 October 2013
Rated 5.0 out of 5.0 by RIG71 One of the Best
Another superb stay in Edinburgh's Holiday Inn City West. The hotel management and staff as always are friendly and welcoming and provide an excellent service. The hotel accommodation is well maintained and the quality and variety of food on offer is first class.
14 October 2013
Rated 5.0 out of 5.0 by DarloJ A gem not really to far from the west end of Town, but quiet & friendly
Not an impersonal HI but on a scale which is welcoming yet professional. Just far enough out of the west end but within 15 mins walk, so you don't need to take the car in.
13 October 2013
Rated 4.0 out of 5.0 by jgal61 excellent service
Have stayed many times and once again another good experience.Room spacious and clean nice meal and very friendly staff. A nice touch was meeting the general manager for a chat over a free drink very nice
09 October 2013
Rated 5.0 out of 5.0 by Mumbono5 Holiday Inn at its' best
This is a warm, friendly hotel with an outstanding breakfast and staff! The rooms are comfortable, mine in particular had magnificent views of Edinburgh Castle. The location is excellent with Edinburgh City Centre only two miles away (and the airport only eight). I would recommend this gem of a hotel to any guest, whatever their age.
04 October 2013
Rated 3.0 out of 5.0 by Wayne318 Beautiful hotel but very overpriced
The comfort and service at this hotel was first class and I could not fault your establishment on this but I do have to say that I found the prices to be very expensive. I understand it is a hotel and in edinburgh but when you have a function on and have 60 or 70 people there, there is no need to charge the prices asked at the bar.
£4.55 for a single measure of Smirnoff Vodka is an absolute disgrace no matter where your hotel is. For this reason I rated the stay lower as this was the purpose of our stay to attend the function in the hotel on the night.
02 October 2013
Rated 3.0 out of 5.0 by 180SC59 Good food,good staff
Restaurant staff very good,food good quality. Breakfast expensive at £10 + if pre paid or £14+ otherwise. Should offer B & B rate.
Phone calls using room phone highly expensive.
30 September 2013