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Rated 4.5 out of 5 by 214 reviewers.
Rated 4.0 out of 5.0 by Clean facilities The facilities were clean and the staff helpful and friendly. The overall look of the hotel was very modern and comfortable. I would recommend my colleagues to stay at this hotel in the event of traveling to the area. I would stay here again. 10 August 2014
Rated 5.0 out of 5.0 by Great Value I enjoyed my stay here. It was very clean and quiet. The staff at all levels were excellent. And the room was far better/larger than I expected for the money. The resturaunt attached to the Hotel was also a great experience for me. I highly recommend this Hotel. 08 August 2014
Rated 5.0 out of 5.0 by Excellent Customer Service I was meeting a friend of mine that I haven't seen in 10 years. I was coming from Michigan and she was coming from Wisconsin and thought we would meet somewhere in the middle and decided on Elgin, IL. The Holiday Inn is a beautiful hotel, the entire staff is wonderful, very helpful and professional. In fact, it is so great that we never left the property. We spend our last evening in Bennigan's, and let me tell you, we had a blast. The staff at Bennigan's is outstanding. The Manager Kyle was great, Matt was awesome and the bartender Keith...absolutely amazing! He really knows what he's doing. I have not had that much fun in a long time. Thank you so much to the entire Holiday Inn staff and Bennigan's staff for an unforgettable weekend. We are definitely looking forward to another weekend at the Holiday Inn in Elgin, IL in the future. 07 August 2014
Rated 4.0 out of 5.0 by Schöner Pool Schöner Pool. Gutes Restaurant. Leider kostest das Frühstück extra. Gute anbindung per Bahn nach Chicago (Fahrzeit 2 Std) 05 August 2014
Rated 5.0 out of 5.0 by Great Stay Only had an overnight stay with my two teenage girls passing through. The hotel was quiet, clean and we felt safe. Bennigan's had good food and the service was great. Highly recommend. 05 August 2014
Rated 3.0 out of 5.0 by Jekyll at night, Hyde in the morning I arrived just past midnight after a long drive, and the staff was welcoming and wonderful. The desk agent had my key already, and the evening custodian even offered to carry my bags. I felt like I'd checked into a 5-star hotel. That was great.... and then.... At 9:30 there was a knocking, followed by a loud rapping on the door. Housekeeping. It had taken some time to fall asleep after arriving so late, and I had not planned to leave until checkout at 11 am. Needless to say, I was awakened by this intrusion and thus couldn't get a full rest. Now, I know that housekeeping has a sheet listing arrivals and departures. And there were certainly other rooms needing cleaning. To rap so loudly on my door was more like a cheap budget motel, than a great Holiday Inn. A simple check at the front desk would have told housekeeping that I hadn't checked out. I wouldn't be surprised by housekeeping knocking at or after 11 am. That would be standard procedure at any hotel... but at 9:30 am? That was unexpected, and disturbing. I said something down at the front desk, and they merely shrugged as if it was my fault. This is why I say Jekyll at night, Hyde in the morning. The desk agent on the overnight, she was one of the most professional HR industry agents I've ever encountered. The custodian offering to help.... contrast that with the feeling I was in a cheap hotel being awakened by housekeeping.... as if I was a bum who'd overstayed his time.. Grrrr. And to be dismissed by the front desk as if nothing had happened.... 04 August 2014
Rated 5.0 out of 5.0 by Great property As a business traveler this property had everything I needed, a great restaurant, fast internet through out the building and most of all a quiet comfortable room that was reasonably priced. 02 August 2014
Rated 4.0 out of 5.0 by One flaw Air conditioner did not work properly-everything else was good. While it cost more than what we normally pay, it was better than what we normally get. 01 August 2014
Rated 3.0 out of 5.0 by Kein Business-Hotel Internet-Zugang funktioniert überhaupt nicht. Das Problem wurde nicht behoben. Ansonsten gute Qualität von Zimmer und Frühstück. 30 July 2014
Rated 5.0 out of 5.0 by Great Place Stayed just 1 night in the king suite. Plenty of room and clean. Good hot breakfast with a variety of choices. I would stay here again.Staff was very nice and accomodating. 15 July 2014
Rated 5.0 out of 5.0 by Lovely hotel and very friendly staff staff very friendly...stayed with my 2 young girls they loved the swimming pool breakfast was very good the next morning 15 July 2014
Rated 1.0 out of 5.0 by July Elgin The hotel was nice but the internet and the elevators were out during our stay. The hotel manager did contact me at my request and credited us one nights stay. 09 July 2014
Rated 5.0 out of 5.0 by great service The person at the front desk was very friendly and worked with us as we had an issue with our reservation. 09 July 2014
Rated 5.0 out of 5.0 by Great hotel Our family stayed here for Dorsey/Clements/Cobb/Davis Family Reunion and we had great accommodations, great customer service and Great hotel beds. I only wish we had gotten a better rate, because others family members went on the internet and got a cheaper rate. But the surprise was that we got free breakfast with our stay, which was also great. THANK YOU HOLIDAY INN. 08 July 2014
Rated 4.0 out of 5.0 by Front Desk staff responded Fantastically I had a family emergency that required me to travel to Elgin, Il and stay one week at a hotel near the hospital. I could not find an extended rate on the webpage so I contacted Holiday Inn's phone reservation line. The first responder could not understand English well enough so I hung up and redialed. The next reservationists was wonderful and gave me the extended rate information and I made the reservation. When I arrived, I could not get a room that had a microwave (I was staying the week) and no spare microwaves were available. I checked in and the next morning I met Nancy at the front Desk. She was FANATASTIC! Not only did she change me for a room with a microwave but took particular concern with my family emergency (Mother in hospital). Throughout my one week stay she recognized me by name and always inquired after my Mother and if there was anything she could do. Please let Nancy know I cherished her service. 08 July 2014
Rated 5.0 out of 5.0 by Excellent Stay I'd recommend this hotel for any future visits to the area. 07 July 2014
Rated 5.0 out of 5.0 by Recent stay I was welcomed as I walked into the hotel. Staff was very friendly. The room was fantastic, very quiet and was able to rest with no problem. Pool area was very well maintained and clean. Breakfast was very good. No complaints, I am going back this weekend and bringing my family. I would highly recommend this for not only business but as a family get away. Still close enough to enjoy Chicago but far enough that some of the traffic is not there. Thank you Holiday Inn Elgin for the great experience. 30 June 2014
Rated 4.0 out of 5.0 by No hot water The condition of the room and everything was nice but there was no hot water for the whirlpool bath tub. That was the main thing that we were paying for on out wedding night and it did not even work. We could not use it at all. Other then that the stay was nice but not worth the money that was paid. 25 June 2014
Rated 5.0 out of 5.0 by Almost Perfect Great check-in experience with extremely courteous and efficient staff. Upgraded after check-in delay. Overall good experience with two negatives: 1) Spotty internet connection 2) For the price; I believe breakfast should be included 23 June 2014
Rated 5.0 out of 5.0 by Nice Property This is a nice hotel, modern and with a full service restaurant (Bennigan's) your food options are very good. I did have a little trouble with service during one of three visits to the restaurant. In regard to the room, the HVAC is a window unit and was fairly loud. The biggest issue was the fact that it took 5 minutes to get hot water! 23 June 2014
Rated 5.0 out of 5.0 by Clean and great service Excellent hotel!! Wonderful staff, friendly, competent. The room was very clean, and the bathroom was very very nice with nice water pressure in the shower. One drawback - the pillows did not suit me so my sleep wasn't the best. I'm sure if I called front desk, they may have provided me with replacement pillows. Did not receive complimentary breakfast at this location. 23 June 2014
Rated 5.0 out of 5.0 by Room clean, modern, comfortable. The internet was very slow. 22 June 2014
Rated 3.0 out of 5.0 by weak/slow/no connection to room wifi and noisy air conditioner/fan Lobby was nice, check in friendly, break fast better than OK, room was fine. My issues were extremely weak to non existent wifi in my room, and an extremely noisy air conditioner/fan - impossible to sleep with it on - unfortunately this is what I remember most about my stay. 20 June 2014
Rated 5.0 out of 5.0 by Pleasantly Surprised Generally, I stay at the InterContinental Hotel or similar hotels. My last stay at a Holiday Inn was several years ago in Wisconsin and this newer Holiday Inn far exceeded my expectations! It was a great rate and then I was able to include a hot buffet breakfast for only $5 more! This included one of my favorite coffees - Royal Cup Coffee! The room was new, clean 19 June 2014
Rated 5.0 out of 5.0 by Great Service There was two rooms of family members and the staff got the rooms adjoining which helped the family out great seeing there was a two year old. Everyone was very polite and helpful. It was nice that there was a restaurant inside the hotel which had friendly wait staff. 18 June 2014
Rated 5.0 out of 5.0 by Beautiful hotel A wonderful hotel and staff, very clean and pleasent. Great pool and food. A definte stay over and over again. Bennigans is a major plus as well. As for the beds, must have been the most comfortable bed my husband and I ever slept in. 18 June 2014
Rated 5.0 out of 5.0 by Awesomely clean Rooms were excellent and sparkling clean. Bennigans restaurant superb. Breakfast at the hotel was great. Would definitely stay there again. 18 June 2014
Rated 5.0 out of 5.0 by Enjoyable stay, comfortable modern facility I was very pleased with the Elgin Holiday Inn. From the time that I walked into the lobby through to my check out 2 days later, I had an enjoyable time. The facilities were modern and well maintained. The staff that I encountered were pleasant and professional. My room was large, clean and modern. I did use the exercise area and was pleased to see that it had a wider range of equipment than most of the hotels that I have visited. The equipment was new or very well maintained. I did not use the pool because it was not open before 7:00 but the area was attractive and inviting. Over-all, I had a very good stay. 18 June 2014
Rated 5.0 out of 5.0 by lovely destination This place met or exceeded our expectations. The staff were the best! 18 June 2014
Rated 5.0 out of 5.0 by House Hunting We are moving back to the Chicagoland area and setup shop at this HI. I almost did not want to hunt and see if we could live there. Great people, wonderful Bennigans attached. I had everything I wanted in one place. My wife did not think it was as great when I said lets stop looking for homes and just work out a deal to stay here.....MD 17 June 2014
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