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Rated 4.1 out of 5 by 84 reviewers.
Rated 5.0 out of 5.0 by comfortable and friendly A warm, friendly atmosphere combined with comfortable rooms and excellent service. 26 February 2014
Rated 3.0 out of 5.0 by Don't bother with breakfast This property has had a lovely lobby update recently, but the rooms didn't receive as much attention. All of the furniture has definitely been purchased on consignment from another hotel. The man at check in was very nice and had my keys waiting. A little disappointed that as a platinum member no upgrade was offered when they did have rooms available, but it was a one night stay so I didn't press the issue. The package I booked included breakfast. NOT WORTH IT AT ALL!! When the breakfast arrived it was already cold and not even close to how it was described on the menu. If I stay again I will go somewhere else for breakfast. This hotel is used by a lot of truckers coming through the area, which is evident from the parking lot. The night we were at the hotel the Chicago area received quite a bit of snow and yet there had been not attempt at snow removal as of noon when we checked out. 24 February 2014
Rated 5.0 out of 5.0 by Comfortable bed and friendly service The bed was very comfortable and the service was very friendly. 12 February 2014
Rated 4.0 out of 5.0 by Excellent customer care While staying at the Elk Grove Holiday Inn for a conference, I made use of the shuttle service to and from the airport. Both drivers were prompt, knowledgeable and courteous. The desk staff was very personable and asked if there was anything that they could do to improve my stay. 15 January 2014
Rated 5.0 out of 5.0 by Son's 7th Birthday We had a good check-in, Comfortable rooms, great service and very accommodating. We'll be returning again! 11 January 2014
Rated 5.0 out of 5.0 Great Hotel With Great Service Great Hotel with Great service! Great Staff! Great Food 31 December 2013
Rated 4.0 out of 5.0 by close to airport I checked in earlier than 3pm without a problem. The heat had two options high heat or off. The thermostat did not work. I mentioned this to the front desk and was told they would send a maintenance person to check it out. The bedding is worn. I chose this hotel because it was less than 10 minutes to the airport car rental area. 29 December 2013
Rated 4.0 out of 5.0 by Excellent Front Desk Staff - Thank You. Thanks to the Staff for providing a welcoming and pleasant experience. The front desk, as well as the Staff involved in helping with the event set-up, breakfast, lunch etc. were excellent. This is the third time I've stayed at this hotel and I wouldn't hesitate to stay there again. My only comment for improvement would be the cleanliness of the room. This is the first stay that I would say wasn't up to the usual standard I've experienced at this hotel before. The common areas of the hotel did show a higher level of cleanliness. 23 December 2013
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