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Rated 4.1 out of 5 by 173 reviewers.
Rated 5.0 out of 5.0 by Great place and value Was worth the value and the location for business purposes was excellent. 26 September 2014
Rated 5.0 out of 5.0 by Great Stay Nice hotel with adjoining restaurant...would stay here again. 26 September 2014
Rated 5.0 out of 5.0 by good business place all done well, good staff and we were well cared for 25 September 2014
Rated 4.0 out of 5.0 by OK stay Staff was friendly and room was quiet. Amenities were ok. 24 September 2014
Rated 1.0 out of 5.0 by Horrible cleaning service Hair in bathroom and stained sheets. Poor response from management and staff 22 September 2014
Rated 1.0 out of 5.0 Very NotNice Place to stay If your looking for a place with a connected restaurant, this is your place! If your looking for a place with good food, beer, drinks or service, go somewhere else! If your looking for a place where you feel safe and can get a good nights sleep, I'd look elsewhere. If your looking for a place where they struggle to check you in based off your reservation this is the place for you! Enjoy an overpriced sleepless night! 15 September 2014
Rated 5.0 out of 5.0 by Friendly staff and Shelby Campbells Rest. and Bar The staff, from the time i checked in until the time i checked out, was great. They bent over backwards to make sure my stay was great. I was there for three nights, and i enjoyed the night life and the food at the restaurant. I also liked to have a drink out by the fire pit in the court yard. It was very relaxing. 09 September 2014
Rated 5.0 out of 5.0 by Very Nice Hotel I would stay at the Holiday Inn Elk Grove whenever Im in town. It is a nice quite location with a nice Bar and friendly staff. 08 September 2014
Rated 2.0 out of 5.0 by OK for one night Front desk staff was not there or not helpful. Room sink was cracked. TV didn't work. For a wedding, the hotel promised shuttles. Day of - they notified us that the bride and bridesmaids would be riding with people to the airport, then to the venue. After the wedding, the shuttle was 45min late and that was after the bride was on the phone with the hotel for 30min. Breakfast took so long, we left after coffee. 05 September 2014
Rated 5.0 out of 5.0 by comfortable bed, friendly staff save place to stay, helpful staff .Lots of parking space. Hotel was clean 04 September 2014
Rated 4.0 out of 5.0 by Great Staff Comfortable room, great value, good location and most importantly great hotel staff from asst GM to Front desk to all housekeeping _ supervisor to room cleaner/keepers. Very nice and attentive, really very good staff. On the Sales and catering side, not so wonderful, but our event, meeting, conferences still came off well do to our experience. Note if you are coming here for a hotel stay it's a great property (airport shuttle available too), if for on property meetings ) dot your I's and cross your t's with your on site contact and paper work, we did but still had no onsite contact for any issue. Restaurant was great, good food, great service and nice staff with good attitude. 04 September 2014
Rated 5.0 out of 5.0 by Guter Service mit guter Aufenthaltsqualität Das Hotel macht einen sehr sauberen Eindruck. Das Personal ist sehr freundlich und hilfsbereit. Die Bar und das Restaurant welches direkt angebunden ist, macht gute Burgern und hat genügend Getränkeauswahl. Geschäftlich sehr gut gelegen und schnell vom Flughafen erreichbar. Für private Unternehmungen etwas zu weit außerhalb, um nach Chicago Down Town zu kommen. Gesammt Fazit: Jederzeit wieder, sehr gutes Preis Leistungsverhältnis, sauber, ruhig und nach harten langen Tagen läd der Pool zum entspannen ein. 03 September 2014
Rated 5.0 out of 5.0 by Great service, great place Easy check-in and check-out, great front desk, great room service, restaurant/bar and room service the same level. No complaints. 01 September 2014
Rated 5.0 out of 5.0 by Great Stay The hotel employees were very friendly, The room had everything i would need for my stay. The the hotel including my room were very clean. The turkey sandwich I ate from the hotel was excellent. I would recommend the hotel. 01 September 2014
Rated 1.0 out of 5.0 by Room was not comfortable. AC took all night to cool room. Called to complain and they quickly sent a maintenance worker who thought he had fixed the ac. They did offer to change rooms but I assumed they would all be old and the same. 31 August 2014
Rated 5.0 out of 5.0 by Nice nice hotel I had to stay here due to missing my connection but it was nice. 30 August 2014
Rated 1.0 out of 5.0 by BEWARE!!!! They have COCKROACHES !!! Avoid this place at all cost we stayed for 4 nights the last night we came in at 11 the latest all week, we open door to roaches we killed a few other made it to holes in the door frame rm 435. Beware they where rude when I went down to tell them. General manager was to call me to fix it but never did. We had to though out our luggage and everything we bought there. We had to wash everything before we brought our clothes home. Ruined our trip!! 29 August 2014
Rated 4.0 out of 5.0 by 还不错 酒店工作人员服务态度很好,无论是前台还是接送的司机,对服务态度很满意 就是房内无线网络信号不是特别好,经常断线 27 August 2014
Rated 5.0 out of 5.0 by Great This is my second stay at this hotel and can't compliment the staff enough. From the minute you check in to check out, great experience. The housekeeping staff must be well trained in customer service because both times they have gone out of their way to do something special. I've traveled a lot for business and have stayed in every imaginable hotel chain and by far, I can say that this is the best Intercontinental property I have stayed at, but regardless of chain, the best hotel I've ever stayed at. 18 August 2014
Rated 4.0 out of 5.0 by Attentive staff Decent Holiday Inn with good bar on site. Would have liked the rooms to have better soundproofing. Front desk staff were excellent. 18 August 2014
Rated 5.0 out of 5.0 by great stay had a great time,with a very frindly staff,we laughed and played.It's the way a hotel stay should be.Thank's again 14 August 2014
Rated 5.0 out of 5.0 by class the hotel staff were very friendly, the hotel was clean . The restaurant had great food 14 August 2014
Rated 3.0 out of 5.0 by Great place. didn't care for the neiborhood. I chose this hotel because it was near the airport. It was a nice place to spend the night before getting on a plane in the morning, but there is nothing to do in the area. I think next time I need to go to Ohare I will try to find an airport hotel in Rosemont. 14 August 2014
Rated 4.0 out of 5.0 by Great place to stop on travels either for work or play The staff is always happy to assist. And in the resturant/bar, whether for breakfast, dinner or a quick drink; the staff is top notch!! 10 August 2014
Rated 5.0 out of 5.0 by Great Hotel and wonderful staff We stayed here August 2nd 2014,. Stay was wonderful, hotel itself and rooms were very clean and comfortable. All staff from management to the front desk including housekeeping were very friendly, they all always took the time to acknowledge you and say hi. The onsite restaurant is very convenient and the food is great. As a former crew member I have stayed in alot of hotels in different States and Counties and this one was one of the most welcoming I have been at in awhile. I also loved the outside sitting area with fire pit it was so peaceful and relaxing. Will definitely stay here again! Joyce 08 August 2014
Rated 4.0 out of 5.0 by Great place for family reunion There are ample places for family to meet. The pool has plenty of seating around for adult to visit while watching kids. There are tables to meet outside the pool area, and there is a comfortable outside seating area outside the building as well. The food at the bar/restaurant is not as good as I would have liked, but the atmosphere was fun and the service was good. There are plenty of other places to eat not far away and the proximity to airport and expressways give it a convenient location. 07 August 2014
Rated 2.0 out of 5.0 by Not the first choice for the area It would be worth it to search a few miles outside the area to find a different Holiday Inn. The other locations have nicer accommodations, dining and better rooms for approximately the same price. 02 August 2014
Rated 3.0 out of 5.0 by The Good and the Bad My husband and I stood overnight at the HI due to an event in the vicinity. Check in was easy, and front desk was very kind. The room was a nice size, and very clean. As I get out the shower, I hear someone playing with the door. Sure enough it opens. Another set of guests were assigned to our same room. How embarrassing! Front desk calls the room, asks for my name, says OK and hangs up. NO EXPLANATION. Running late for my event, I leave the room in a rush and forget something. Sure enough MY KEY NOW DOESN'T FUNCTION. I can only guess the "manager" asks me my name as soon as I approach the front desk, reassigns my key to the room, and says NOTHING! I have to mention the fear for my safety (and a couple other choice words). He offers to buy me and drink at the local bar (JUST ONE), and I'm not sure if an apology was even mentioned. At the end of my night, I do have to say that the bed was extremely comfortable and the pillows were awesome. Short-lived relaxation because the sun woke us up as it slapped us in the face. The blinds DID NOT CLOSE. For the price I paid I cannot really complain, but no matter where you stay you want SAFETY, SECURITY, and a GOOD NIGHT'S SLEEP. 1 out of 3 would warrant a "never return" stamp. 01 August 2014
Rated 3.0 out of 5.0 by Poor management I had several issues of which only one was resolved. They charged incidentals to my debit card which they haven't done the past two stays. Then my room didn't have a fridge or microwave. The manager said he would get me into another room which never happened! Also setup a wakeup call which never happened. They did release the hold on my debit card. 29 July 2014
Rated 2.0 out of 5.0 by Once you get into YOUR room- not so bad The reservation was booked through the front desk because the online booking showed no rooms. The reservation was put under another customer in another state using my credit card info. A week later, I never received a confirmation so I had to call the desk again. I was informed the reservation was cancelled (the other customer obviously did this). I had to start checking weekly to make sure a company required trip was staying booked. Upon arriving, I checked in and when I walked into the room it was occupied !!! I went back to the desk and was informed I had reserved a shared room (did not). They switched me to the third floor away from the rest of the people from my company's group. It was scary to walk into the person's room when they were in the room. Once the reservation was taken care of, the rest of the stay was okay and the rooms are nice. 21 July 2014
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