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Rated 4.4 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by excellent hotel arrived late but reception first class room clean & bright bar serive pleasant breakfast hot and plenty of choice will have no hesitation in a revisit this great situated hotel 27 June 2014
Rated 5.0 out of 5.0 by Little Gem I imagine it would be very hard to find a hotel to equal the quiet location and picturesque setting of the Holiday Inn at Ellesmere Port, add to this the friendly and excellent service from all of the staff, and you've got a little Gem. Would be happy to go back any time! :) 26 June 2014
Rated 5.0 out of 5.0 by Daughters wedding We were here for our daughters wedding. The staff made sure she had a lovely day and made everything go smoothly. Rooms were clean and beds were comfy also there was a good choice in the morning at breakfast again staff taking care of us. Thank you to all staff for making the day special. 26 June 2014
Rated 5.0 out of 5.0 by A friendly, comfortable hotel in a convenient location My wife and I were struck by the friendliness and helpfulness of all the staff starting from check-in. The guest room was clean and comfortable. The leisure centre, which we enjoyed, was an uncommon facility at a Holiday Inn. The location was very convenient to Birkenhead ferry terminal where we disembarked. 25 June 2014
Rated 5.0 out of 5.0 by quiet and comfortable Clean and tidy and quiet depending on needs and reasons for stay 25 June 2014
Rated 4.0 out of 5.0 by lovely location. as usual we had a lovely stay at this hotel,the location is lovely and the staff very helpful.didnt have breakfast this time but on previous occassions it has been excellent.the only disappointment was we didnt get the room number we requeste,but everything else was fine.will definayely stay there again. 23 June 2014
Rated 5.0 out of 5.0 by Best holiday inn Lovely setting. Great staff. Super clean and modern 17 June 2014
Rated 5.0 out of 5.0 Wow What an amazing setting and without doubt. The best hotel staff I ever came in contact with. This was for a wedding with 120 guests. Even the food was superb and piping hot 16 June 2014
Rated 5.0 out of 5.0 by Was everything we needed We wanted a hotel close to a venue we were due to attend. We have been there before so we knew what to expect, and it lived up to expectations. We will stay there next time we are in the area. 11 June 2014
Rated 5.0 out of 5.0 by A warm welcome I had originally booked a 2 night stay for our mini moon but ended up booking another night as we had been made to feel so welcome, our rooms were spot on as was the food. All the staff made us feel so welcome and couldn't do enough to help us and make us feel comfortable, I will be recommending the hotel and will be staying here again very soon. Many thanks to all the staff. 10 June 2014
Rated 5.0 out of 5.0 by Great stay - great breakfast Very comfortable hotel, receptive staff and a welcoming environment. Most enjoyable stay. 09 June 2014
Rated 5.0 out of 5.0 by Comfortable stay, great staff not the first time we have stayed in the Ellesmere Port hotel and it won't be the last. We have family in the area and staying in the hotel is very like staying with family. 09 June 2014
Rated 5.0 out of 5.0 by friendly staff ALL staff were very friendly and accommodating. Clean hotel. The only minor gripe is the guest room windows could be renewed due to internal condensation of dg units but that is the only problem encountered during our stay. 07 June 2014
Rated 5.0 out of 5.0 by Great staff The staff was very nice and always smiling, always helpful. We can surely recommend this hotel to others. 06 June 2014
Rated 5.0 out of 5.0 by A* all round :-) Me & my partner stayed overnight for a wedding, I was Surprised by the size of the room, very spacious lovely Views & very clean & well presented. Overall the stay was amazing, staff where very friendly From the beginning to the end of the stay, including Bar staff & the ladies during breakfast - they we're very Pleasent. Again food & views we're lovely, A lovely stay & will definitely be back, well worth the value & paying that bit extra for the larger room with the Sofa bed :-) thanks again, much appreciated A* 04 June 2014
Rated 5.0 out of 5.0 by Good alround experience The rooms were great, the staff were great and in general the food was very good. Only one complaint, although the breakfast was tasty, it was cold. 04 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Have stayed at Have stayed quite a few occasions at this venue and it is always a good experience. 04 June 2014
Rated 3.0 out of 5.0 by Could do better ....... We frequently stay at Holiday Inn Express, Hoylake on family visits, and were expecting a similar excellent standard of rooms and facilities. However Ellesmere Port HI room was tired with old carpets and curtains, old narrow gap and blown double glazing, bathroom needed updating and floor was water stained. Our main problem was that although on the second floor we were immediately above the kitchen extractor fans which produced a continual roaring noise. After a long day we were unable to get to sleep and had no option but to ask to be moved to different rooms. Receptionist was excellent and immediately agreed to move us. We were given two adjoining single rooms as no others were available and eventually managed to get some sleep. We didn't realise that breakfast is not included in the room price, as it is at Hoylake. 04 June 2014
Rated 5.0 out of 5.0 by Super location and great breakfast Second time here. Great location for Cheshire Oaks and some retail therapy but also extremely easy to get to Chester, Liverpool, Tatton Park and North Wales. Swimming pool a nice bonus 03 June 2014
Rated 5.0 out of 5.0 by Best English hotel experience Very helpful and caring staff. Lovely with our grandchildren especially the 10 year old who couldn't live without his WIFI connection, very helpful and courteous treated him with respect. Thank you. Bar staff, catering, housekeeping and catering staff are very well trained but have a customer care you cannot teach. Use pool which was lovely and warm but small as where changing rooms. All round very enjoyable break even the 4 year old ask could she go again. Great view of canal and all the ships sailing by. Oh must not forget the Swan and their little cygnets. 02 June 2014
Rated 4.0 out of 5.0 by great place to stay after visiting Cheshire Oakes Great service...super bedroom...lovely view of canal and locks highly recommend restaurant...delicious lamb dish. Breakfast relaxed and plentiful...Will stay again. 01 June 2014
Rated 5.0 out of 5.0 by Historic setting with great service My brother and I stayed with you last week and were delighted with the quality of the setting by the canal basin , the friendliness and attention of the staff and the menu choice. A mother swan swimming by at dinner with two tiny, fluffy cygnets on her back and three others paddling to keep up behind her were the icing on the cake !! 31 May 2014
Rated 5.0 out of 5.0 by Nicely positioned hotel Great hotel, take your bike and ride the canal side . Staff really friendly and breakfast was good 25 May 2014
Rated 5.0 out of 5.0 by Lovely Hotel Attended a wedding at the hotel it was a lovely day room was lovely only down side was the price of the drinks!! £4.60 for a beer in my eyes is rather excessive!!! Other than that we enjoyed our stay. 13 May 2014
Rated 5.0 out of 5.0 by lovely location, great service and beautiful room Can't fault our stay, lovely view's over the canal, comfy bed, great service, great choice at breakfast and a clean modern room. Can't wait to go back.free wi fi would be preferred but thats my only gripe. 09 May 2014
Rated 4.0 out of 5.0 by comfortable bed and very clean Location very different loved the water and house boats .Very comfortable bed and enjoyed breakfast .Evening meal one of two meals disappointing. 09 May 2014
Rated 5.0 out of 5.0 Excellent stay very comfortable Stayed here over night for our sons birthday and would highly recommend this hotel the facilities, service and location is excellent we loved every minute of it. The rooms are very spacious clean and comfortable the staff are very polite,helpful and efficient. There was a wedding here on the day we stayed but that didn't effect our stay as we didn't here a thing. The breakfast next morning was brilliant it catered for everyone what ever you fancied they had it, it was self service so you helped yourself to whatever you wanted. We will definitely be staying here again. Thank you for a lovely weekend break. 07 May 2014
Rated 4.0 out of 5.0 by Excellent Hotel Very peaceful location, staff very welcoming. Car parking a bit of a problem unless you get there early. 28 April 2014
Rated 5.0 out of 5.0 by Great location Such a friendly & welcoming hotel, the staff were extremely helpful, especially as there was such a lot going on over the Easter weekend. The rooms were very quiet and having the pool and gym was a bonus. We were singing at the National Waterways Museum and the hotel was so easy to access. Great area for walks along the canal. Freshly ground coffee needs to be improved - very weak & flavourless. Group bookings can be arranged. 26 April 2014
Rated 5.0 out of 5.0 by Friendly staff We came for a wedding and were pleasantly surprised at the site of the venue. It was Easter week-end and the canal basin was full of canal boats for a festival. Very colourful! The hotel was very nice and the food was reasonably priced. We enjoyed our stay 24 April 2014
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