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Rated 4.4 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by lovely hotel with friendly staff Our 2 nights spent here were without fault, and my 11 year old son loved the restaurant by the waterside and the friendly staff. 23 July 2014
Rated 4.0 out of 5.0 by Pity about the bed! Nice hotel, in an interesting location. Very friendly staff, but stay let down by the fold down bed with a thin mattress in the room. Not really acceptable. 18 July 2014
Rated 4.0 out of 5.0 by Convenient hotel near to Chester Zoo I booked this room for myself & my 21 year old daughter as we planned a visit to Chester Zoo & also Cheshire Oaks Shopping outlet. It was very convenient for both & we loved the extra facilities of a swimming pool & sauna. I booked a twin room, but the room we were given was a double bed & a double sofa bed. The sofa bed had a very thin mattress & when my daughter lay on it, her feet were higher than her head & it was not at all comfortable. As it was only for one night, we shared the double bed, which was ok ,but had we not been related we would not have been happy. Also, when the sofa bed was extended, we could not use the dressing table because the chair was trapped by the bed, so we folded it back. Beds not as comfy as a Premier Inn which we usually use. On a plus side, the setting of the hotel is quiet & pretty & we watched the swans swimming past the restaurant window as we had our meals. Meals were good but not outstanding. 14 July 2014
Rated 5.0 out of 5.0 by Nice hotel right on the canal Nice place and a very handy location, all staff were very helpful and pleasnant. The view from the dining room was very nice and would certainly go back. 11 July 2014
Rated 5.0 out of 5.0 by clean, calm and professional... had a 3 day stop, and also stayed same time last year, business and pleasure, hotel is clean, well presented, staff are lovely with big smiles, dressed professionally at all time too. my partner 09 July 2014
Rated 5.0 out of 5.0 by Gutes Businesshotel Ich habe mich in dem Hotel sehr wohl gefühlt, die Mitarbeiter waren freundlich, zuvorkommend und hilfsbereit. 07 July 2014
Rated 4.0 out of 5.0 by Exactly what one would wish for Friendly and helpful staff, a welcoming bar offering light meals, and a lovely setting on the canal and next to the waterways museum and an excellent South African restaurant a minute's walk away. Ellesmere Port town has little to offer but the railway station is only 10 minutes walk from the hotel. I enjoyed my short stay and would not hesitate to return when next in the area. 07 July 2014
Rated 5.0 out of 5.0 by excellent stay very impressed with both service, setting and standard 04 July 2014
Rated 2.0 out of 5.0 by disabled parking there were very few disabled parking spaces and 2 were occupied all night by non badge holders who could not be located we have stayed at this hotel many times over the years and it is in need of renovation the matress sagged in the middle and the lighting in the bathroom was poor. 03 July 2014
Rated 4.0 out of 5.0 by Great staff , good night's sleep but pricey. Well situated hotel with easy access to M53. Staff always friendly 02 July 2014
Rated 3.0 out of 5.0 by Uncomfortable bed Was surprised to find that the bed was a pull down bed rather than divan. This meant that the pillows disappeared in the gap between headboard and mattress and the bed as a metal frame moved and squeaked. The bedside lights were ineffective due to the framework of the bed surround and fairly inaccessible. Unfortunately this stay was not the standard we have come to expect from Holiday Inn. 01 July 2014
Rated 5.0 out of 5.0 by Very friendly staff and excellent service We spent 3 nights at Ellesmere Port and thoroughly enjoyed our stay. The staff were very friendly and welcoming and the service was excellent. On arrival we were upgraded at no extra cost which was a nice surprise. We found the room a bit too hot through the night and would have prefered to have had the option of A/C. Food was excellent and leisure facilities were good. I will definately use this hotel again when we are back in that area and would definately recommend it. 30 June 2014
Rated 5.0 out of 5.0 by excellent hotel arrived late but reception first class room clean & bright bar serive pleasant breakfast hot and plenty of choice will have no hesitation in a revisit this great situated hotel 27 June 2014
Rated 5.0 out of 5.0 by Little Gem I imagine it would be very hard to find a hotel to equal the quiet location and picturesque setting of the Holiday Inn at Ellesmere Port, add to this the friendly and excellent service from all of the staff, and you've got a little Gem. Would be happy to go back any time! :) 26 June 2014
Rated 5.0 out of 5.0 by Daughters wedding We were here for our daughters wedding. The staff made sure she had a lovely day and made everything go smoothly. Rooms were clean and beds were comfy also there was a good choice in the morning at breakfast again staff taking care of us. Thank you to all staff for making the day special. 26 June 2014
Rated 5.0 out of 5.0 by A friendly, comfortable hotel in a convenient location My wife and I were struck by the friendliness and helpfulness of all the staff starting from check-in. The guest room was clean and comfortable. The leisure centre, which we enjoyed, was an uncommon facility at a Holiday Inn. The location was very convenient to Birkenhead ferry terminal where we disembarked. 25 June 2014
Rated 5.0 out of 5.0 by quiet and comfortable Clean and tidy and quiet depending on needs and reasons for stay 25 June 2014
Rated 4.0 out of 5.0 by lovely location. as usual we had a lovely stay at this hotel,the location is lovely and the staff very helpful.didnt have breakfast this time but on previous occassions it has been excellent.the only disappointment was we didnt get the room number we requeste,but everything else was fine.will definayely stay there again. 23 June 2014
Rated 5.0 out of 5.0 by Best holiday inn Lovely setting. Great staff. Super clean and modern 17 June 2014
Rated 5.0 out of 5.0 Wow What an amazing setting and without doubt. The best hotel staff I ever came in contact with. This was for a wedding with 120 guests. Even the food was superb and piping hot 16 June 2014
Rated 5.0 out of 5.0 by Was everything we needed We wanted a hotel close to a venue we were due to attend. We have been there before so we knew what to expect, and it lived up to expectations. We will stay there next time we are in the area. 11 June 2014
Rated 5.0 out of 5.0 by A warm welcome I had originally booked a 2 night stay for our mini moon but ended up booking another night as we had been made to feel so welcome, our rooms were spot on as was the food. All the staff made us feel so welcome and couldn't do enough to help us and make us feel comfortable, I will be recommending the hotel and will be staying here again very soon. Many thanks to all the staff. 10 June 2014
Rated 5.0 out of 5.0 by Great stay - great breakfast Very comfortable hotel, receptive staff and a welcoming environment. Most enjoyable stay. 09 June 2014
Rated 5.0 out of 5.0 by Comfortable stay, great staff not the first time we have stayed in the Ellesmere Port hotel and it won't be the last. We have family in the area and staying in the hotel is very like staying with family. 09 June 2014
Rated 5.0 out of 5.0 by friendly staff ALL staff were very friendly and accommodating. Clean hotel. The only minor gripe is the guest room windows could be renewed due to internal condensation of dg units but that is the only problem encountered during our stay. 07 June 2014
Rated 5.0 out of 5.0 by Great staff The staff was very nice and always smiling, always helpful. We can surely recommend this hotel to others. 06 June 2014
Rated 5.0 out of 5.0 by A* all round :-) Me & my partner stayed overnight for a wedding, I was Surprised by the size of the room, very spacious lovely Views & very clean & well presented. Overall the stay was amazing, staff where very friendly From the beginning to the end of the stay, including Bar staff & the ladies during breakfast - they we're very Pleasent. Again food & views we're lovely, A lovely stay & will definitely be back, well worth the value & paying that bit extra for the larger room with the Sofa bed :-) thanks again, much appreciated A* 04 June 2014
Rated 5.0 out of 5.0 by Good alround experience The rooms were great, the staff were great and in general the food was very good. Only one complaint, although the breakfast was tasty, it was cold. 04 June 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Have stayed at Have stayed quite a few occasions at this venue and it is always a good experience. 04 June 2014
Rated 3.0 out of 5.0 by Could do better ....... We frequently stay at Holiday Inn Express, Hoylake on family visits, and were expecting a similar excellent standard of rooms and facilities. However Ellesmere Port HI room was tired with old carpets and curtains, old narrow gap and blown double glazing, bathroom needed updating and floor was water stained. Our main problem was that although on the second floor we were immediately above the kitchen extractor fans which produced a continual roaring noise. After a long day we were unable to get to sleep and had no option but to ask to be moved to different rooms. Receptionist was excellent and immediately agreed to move us. We were given two adjoining single rooms as no others were available and eventually managed to get some sleep. We didn't realise that breakfast is not included in the room price, as it is at Hoylake. 04 June 2014
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