Rated 4.4 out of 5 by 247
Rated 4.0 out of 5.0 by Mrs B Lovely stay, great staff!
We stayed at the beginning of January for 1 night with our young daughter and had a lovely time. Staff were great, leisure facilities were super and our room was clean and spacious. Breakfast was plentiful and staff were very helpful. Cannot fault our stay.
11 January 2014
Rated 5.0 out of 5.0 Lovely family break
We visited this hotel as a family. The room was lovely, comfortable and very clean. My son and daughter especially loved the swimming pool, and dad loved the gym. The staff were very friendly, helpful and professional. The breakfasts were delicious with everything that we could want. The only negative was that the room was slightly too hot. Overall, we highly recommend it!
10 January 2014
Rated 2.0 out of 5.0 by JFG41 Dissapointing
The room was your average Holiday inn room with washed in stains on the duvet, stains on the bed throw but I could not get the bath tap to turn to the shower which I reported as a fault but nothing was done during my stay. One of the coffee cups in the room was badly chipped but this was just cleaned (presumably in the bathroom) & put back for use the next night. I had to queue for breakfast, park my car a fair dustance from the hotel, dodge kids running amok in the bar at 10.30 at night. It would appear Holiday Inn's advertising campaign for families has worked well judging from the amount of youngsters staying. To top it I had to set the heating to 30 degrees to get any warmth in of the rooms AC/heater. Not a great stay for me
08 January 2014
Rated 5.0 out of 5.0 by Dafydd-R Amazing Staff & Cleaniness
Having never stayed at a Holiday Inn before we didn't know what to expect. But what we got was a very warm welcome and smile. (Some hotels should visit this place to see how to greet customers!)
One the first night we stopped in room 106,the room was very clean and the bed perfect..first time in years I slept for over 7 hours non stop! The bathroom and shower also perfect.. infact the only thing that let it down was flat batteries in the tv remote !
2nd night in hotel, different room, just as clean but the matteress was kind of springy and odd times you could feel them but nevertheless still comfortable...sadly let down again by flat batteries in tv remote.. Deffinately stop there again.. Thanks Holiday Inn team ...:-)
08 January 2014
Rated 4.0 out of 5.0 by Chance6 Brilliant Location
The hotel is convenient as very close to Cheshireoaks Outlet and relaxing as I find the location of the hotel in a quiet place.
'Will definitely book again...
06 January 2014
Rated 4.0 out of 5.0 by samsmog Dec Break
Hotel is in a good location, although the sat nav will take you the wrong way to get into the hotel... Breakfast staff absolutely excellent -can't do enough for you and the breakfast of a good standard with plenty of fresh food brought out. We had dinner the first night but there was a lack of atmosphere and considering there were only a few tables booked our food took a long time and the service was a little slow. Rooms as you would expect with a Holiday Inn. Nice and handy for Cheshire Oaks shopping.
Wasn't keen on walking in the rain to get to the pool and this is quite small but all very clean and it wasn't busy.
06 January 2014
Rated 5.0 out of 5.0 by RolandRat Dark,wet , and horrible on the outside....
.....but bright warm and very welcoming on the inside.
The hotel is not in a nice location, car park a short distance away across a bridge over the lock and didn't feel very secure, once got past that what a jewel the hotel is.
Very bight and welcoming, staff very friendly and helpful.
Room clean and well presented. Will return if in the area,.
We never use the restaurant so can't comment
04 January 2014
Rated 4.0 out of 5.0 by Family23 Overnight family stay
Overall good, usual what you'd expect.
Had issue with payment (charged twice) but sorted in a few days
03 January 2014
Rated 5.0 out of 5.0 by Gemma1984 Lovely staff and warm pool what more could you ask?
A lovely stay again at Ellesmere Port! Pool was a great temperature kids loved it. Had the 3 course meal in restaurant which all 6 of us enjoyed. Room was comfortable. Visited chester zoo while we were here which was amazing!
01 January 2014
Rated 5.0 out of 5.0 by shortbread Lovely hotel and view
We have been staying at this hotel for many years and are always pleased to come back. We love the view from the dining room
31 December 2013
Rated 4.0 out of 5.0 by Archivist Lovely, comfortable room
We enjoyed our stay and found all the staff in the hotel to be friendly and welcoming, especially Josie at breakfast. Gaining access to the leisure centre changing rooms and swimming pool was occasionally hampered by absent staff and locked doors. The evening meal menu was the same for three consecutive nights and the vegetables were the same for each menu choice and poorly prepared and overcooked. Apart from this disappointing aspect, we enjoyed the location of the hotel and the comfort and cleanliness of our room.
21 December 2013
Rated 5.0 out of 5.0 by Loulou40 Excellent hotel
We always stay here when mom and I do our Christmas Shopping. The hotel is in a lovely location, rooms are clean and comfortable, the breakfasts are always fresh and hot and the staff always welcoming. This is an excellent base for shopping at Cheshire Oaks and also Liverpool, which is a forty minute train ride from the local station less than five minutes away. I would highly recommend staying here, we will no doubt be back next year.
19 December 2013
Rated 5.0 out of 5.0 by cazcade29 The friendliest staff
My daughters and I arrived on a cold, dark and very wet night, we were welcomed by the biggest smile. Friendly approachable staff who happily gave us extra teabags and milk, came to make a sofa bed up for us and it felt like nothing was too much trouble.
The food in the restaurant was great, although we had to wait for a table because we hadn't booked in advance. Even then the staff were lovely, explaining they had a party booked in and would we like to wait in the bar with snacks. We stayed for 2 nights and I can't recommend this place enough. It is situated right on the river with the most beautiful views. If we are ever in Ellesmere port again, we will definitely be staying at Holiday Inn. Only wish we had the time to use the spa/gym/pool!!
18 December 2013
Rated 5.0 out of 5.0 by MickZ1234 Great stay
Always a good stay at the hotel. Staff friendly and helpful hotel in lovely location
17 December 2013
Rated 5.0 out of 5.0 by Kenyon20 Excellent Stay
Lovely stay, staff very friendly.
Would recommend and would definitely return
15 December 2013
Rated 5.0 out of 5.0 by Nopasswords Everything we wanted
Excellent location for Cheshire Oaks. Hotel room really clean and comfortable. Swimming pool lovely and warm. Eat in restaurant with a 10 year old and we all enjoyed our food. Staff went out of their way to be pleasant. Would definitely return
02 November 2013
Rated 5.0 out of 5.0 by Mandabee Friendly and obliging staff. Couldn't ask for better
We stayed here for 2 nights in the October half term holidays with our 2 teenaged sons and our 7 month old baby. The rooms were great, not cramped, the food was lovely and excellent value and the staff (particularly in the restaurant) were ever so helpful and friendly. There was a nice bar area too with a selection of bar meals available. The only downside if I had to find one is that the swimming pool and gym is in a separate building but this really couldn't be much closer. Just a bit off putting if it's pouring down! All in all I think it's a super hotel for a reasonable price.
01 November 2013
Rated 5.0 out of 5.0 by Sandyf71 Great stay
Lovely view over the canal from the room. Room was spacious and comfortable.
Great that there's free use of the adjoining Gym and Swimming Pool.
Breakfast staff were friendly and welcoming and the food was plentiful and delicious.
Would recommend staying in this Hotel.
22 October 2013
Rated 5.0 out of 5.0 by pidge55 Bed really good and choice of pillows
Nice location,enjoyable drinking breakfast coffee over looking the Boat Museum,
09 October 2013
Rated 5.0 out of 5.0 by Beth11 Excellence all round!
From the second you arrive at the entrance this Holiday Inn feels more like a luxury hotel! Its a beautiful setting surrounded by canal. Although busy at weekends you can't hear any events from the rooms, friendly and helpful staff to cater to your needs! Food in the restaurant (and room service) was beautiful with brilliant sized portions for both adults and children! Excellent facilities and large comfortable rooms! Couldn't fault anything! Also very close to motorway but you can't hear the noise. Added extras for IHG members too!
We will most definately be staying here again!
26 September 2013
Rated 5.0 out of 5.0 by GWJ9 Great place to stay
Really nice hotel in an unusual location, an oasis surrounded by water! Relaxing time with kids, who loved the swimming pool, and the room service!!
21 September 2013
Rated 4.0 out of 5.0 by VickyS Would recommend!
Stayed here for one night with my boyfriend & his 8 year old son.We were visiting Cheater Zoo & Blue Planet Aquarium;hotel's in an ideal location for these.Staff were friendly & approachable.They had no problem calling us a taxi to go to a nearby Harvester for our evening meal (hotel restaurant not really geared up for children) & they recommended family friendky restaurants at Cheshire Oaks. Rooms were clean,spacious & modern.The hotel itself is lovely. You can sit by the side of the water & look at the boats etc ... Idilic.Excellent nights sleep & a good,buffet style/ self-service breakfast in the morning.The best Holiday Inn that I've stayed at to date!
20 September 2013
Rated 5.0 out of 5.0 by Jillybobz Fantastic Hotel and Staff
My husband and I stayed at this hotel Sat 14th Sept 2013 as he was going to the races and I was to join him later.
The hotel was fantastic, room great, bed large and very comfortable and for me, I loved the comfy leather chair at the desk with a mirror above, women need to sit whilst doing their hair, not stand by the long mirror outside the bathroom door like at the Holiday Inn 'Express'.
The staff were very friendly and professional especially Staci on reception, Gill, Duty Manager and Fran in the dining room. A credit to the hotel.
We did have a problem with a noisy room (107 - directly above the hotels extractor fans!) which yes did cause a sleepless night but we spoke to the hotel manager and has since been dealt with.
I have given it full marks as the hotel and staff deserve it. Next time we visit, and we will, it will be in a different room.
20 September 2013
Rated 5.0 out of 5.0 by jax33 Lovely hotel
Very happy with the hotel. Staff very friendly and helpful. Relaxing spacious clean rooms. Fab view. Nice to hear the water of a night. Comfortable bed. Great breakfast. Can not fault this holiday inn or my stay here. Would highly recommend
19 September 2013
Rated 5.0 out of 5.0 by AliBallyBee Fabulous, friendly staff. A little haven!
We spent August bank holiday here. 2 adults & 2 children, 10 & 12 yrs. I cannot say enough to praise the staff. Despite the hotel being VERY busy, nothing was too much trouble and we were always greeted with a smile. We needed to go to Liverpool on the Saturday for a sports competition. The hotel staff happily froze my ice packs for me on Friday night so I could pack my picnic box the next day, and then filled my flasks with boiling water the next morning.
We only had B&B so I cannot say anything about the restaurant meals, but the breakfasts were wonderful and there was always lots available. Even beautiful, fresh crusty bread in both white and brown which you could slice to suit yourself.
Our room had two double beds which were a good size and very comfortable, but it was quite cramped. Once we were all in there and our luggage, there really wasn't anywhere to put anything! However, it was great value for money, so that is only a very minor thing. It was fine for along weekend.
We had a room looking out of the back of the hotel, overlooking the canal and locks. It was really lovely surroundings and very quiet.
The hotel is less than 5mins drive from the motorway and you can be at Cheshire Oaks in 10mins easily. Great for access to shops and restaurants. Very easy access to both Liverpool and Chester also.
Excellent stay! Highly recommended!
17 September 2013
Rated 3.0 out of 5.0 by bryn Poor bed
The bed was not a proper bed it had wooden slats and could be folded up into a cupboard it was not of a standard which I expected of a Holiday Inn and was very uncomfortable. When I complained about it on arrival I was told that there was no other room available as the hotel was full. This was not a last minute booking as I had booked the room two months earlier. I will NOT be returning to this Holiday Inn.
12 September 2013
Rated 5.0 out of 5.0 by FrankieAnnie13 Lovely room and great service
Spent a lovely weekend with my two young daughters at the Ellsmere Port Holiday Inn. This was their first time staying in a hotel and they had a great time.
Wonderful facilities and had a great time using the pool, although only small it was ideal for young children.
Food was delicious and great value for money, staff very friendly and made the whole weekend very enjoyable.
Looking forward to our next visit.
06 September 2013
Rated 3.0 out of 5.0 by AS11 small and congested room
Felt room was small & congested for the family of 4, also the Sofa bed were not very comfortable.
05 September 2013
Rated 5.0 out of 5.0 by Gartmore Consistently good
I stay here on business quite often and think it is always the best Holiday Inn in the UK. Pleasant situation and excellent service all round
05 September 2013
Rated 2.0 out of 5.0 by suzzie2020 bed
Me and my husband took our grandchildren aged 9 and 2 to stay and the sofa bed kept collapsing whilst the children were lying on it.
03 September 2013