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Rated 4.4 out of 5 by 258 reviewers.
Rated 4.0 out of 5.0 by Dinner food and service The service was incredibly slow and although the staff apologised for this, it didn't improve. The food wasn't great at all. The portions were very small and the steak, which I requested medium rare, was over cooked and not worth the money at all. Disappointing. 25 February 2014
Rated 2.0 out of 5.0 by Seems to be slipping Love this hotel, but lately each stay is a let down. Think I will try the travelodge for the next few stays in the hope that they get back to where they were. The food is inconsistent and the fact they dont have Sky Sports is a massive miss. The amount of people who left the bar due to no sports must be costing them a fortune. I will not be eating in the hotel again as even when the menu seems nice and different they are missing meals and when you have Jabula, which is 5 minutes walk you are better off paying the extra. Even though a memeber of staff had walked out, why would you tell your customers? You would deal with it and try to make the experience the best it can be. The fact a member of staff walked out would make me think there is more wrong with the hotel than the customers see. 23 February 2014
Rated 5.0 out of 5.0 by Really great location and great hotel We stayed at this holiday inn which is great location to chesire oaks and other amenities. The room was clean and comftable . I would recommend and will stay again soon. 12 February 2014
Rated 5.0 out of 5.0 by Excellent relaxing break We needed a bit of a break and this provided just the place. Friendly welcome, good clean room overlooking the canal, all requests satisfied except no decaf tea available in room or for breakfast 1st morning but sorted next day. Small swimming pool, lovely and warm but across the car park so need a coat in the cold weather. Also have to choose a time to swim as childrens swimming lessons sometimes take half the pool. Overall we had a very good time and will probably return, 12 February 2014
Rated 4.0 out of 5.0 by God hotel Always good clean hotel with a generally good team of staff. The downside as a platinum member never get the bonus 500 points on arrival. Same old excuses, no cheques.. 3 times in the last six months.. 11 February 2014
Rated 5.0 out of 5.0 by Fantastic hotel definitely recommend! The staff were all polite and friendly. Hotel itself very clean and upmarket. We felt like we were staying in a 5 star hotel. Very impressed will be visiting here again!! 05 February 2014
Rated 5.0 out of 5.0 by Lovely hotel Great stay we had in feb 2014. Clean, friendly, value for money Would recommend, lovely hotel, really enjoyed it. 05 February 2014
Rated 5.0 out of 5.0 by Excellent Service Again We stayed overnight again on our way to Anfield. Although early and due back late nothing was too much trouble for the desk Staff. Lunch was excellent and would wholeheartedly recommend a visit just for that. Thank you for making our stay very enjoyable. 01 February 2014
Rated 4.0 out of 5.0 by Excellent service in restaurant There was some upset on the first morning, but staff worked extremely hard to resolve difficulties. The service in the restaurant for the evening meal was second to none. We had our grandchildren with us, and the attention to detail to look after the children was fantastic. My Priority Club Membership was not acknowledged on arrival. 21 January 2014
Rated 5.0 out of 5.0 by Family stop over Having dropped eldest son back at Liverpool Uni - hubby/myself and our youngest son had booked an overnight relax at this Holiday Inn having stayed before - again an excellent night's sleep in a very spacious room and a lovely breakfast included all for a very good price and then we took our time by going to Cheshire Oaks and Chester on the way home back to North Wales. Thanks Holiday Inn for a lovely weekend - reception lady was extremely helpful and nothing was too much trouble - very hospitable. 16 January 2014
Rated 4.0 out of 5.0 by Dependable Several stays here. It's always clean, pleasant staff and good value. Nice surroundings at the canal basin. 16 January 2014
Rated 4.0 out of 5.0 by Lovely stay, great staff! We stayed at the beginning of January for 1 night with our young daughter and had a lovely time. Staff were great, leisure facilities were super and our room was clean and spacious. Breakfast was plentiful and staff were very helpful. Cannot fault our stay. 11 January 2014
Rated 5.0 out of 5.0 Lovely family break We visited this hotel as a family. The room was lovely, comfortable and very clean. My son and daughter especially loved the swimming pool, and dad loved the gym. The staff were very friendly, helpful and professional. The breakfasts were delicious with everything that we could want. The only negative was that the room was slightly too hot. Overall, we highly recommend it! 10 January 2014
Rated 2.0 out of 5.0 by Dissapointing The room was your average Holiday inn room with washed in stains on the duvet, stains on the bed throw but I could not get the bath tap to turn to the shower which I reported as a fault but nothing was done during my stay. One of the coffee cups in the room was badly chipped but this was just cleaned (presumably in the bathroom) & put back for use the next night. I had to queue for breakfast, park my car a fair dustance from the hotel, dodge kids running amok in the bar at 10.30 at night. It would appear Holiday Inn's advertising campaign for families has worked well judging from the amount of youngsters staying. To top it I had to set the heating to 30 degrees to get any warmth in of the rooms AC/heater. Not a great stay for me 08 January 2014
Rated 5.0 out of 5.0 by Amazing Staff & Cleaniness Having never stayed at a Holiday Inn before we didn't know what to expect. But what we got was a very warm welcome and smile. (Some hotels should visit this place to see how to greet customers!) One the first night we stopped in room 106,the room was very clean and the bed perfect..first time in years I slept for over 7 hours non stop! The bathroom and shower also perfect.. infact the only thing that let it down was flat batteries in the tv remote ! 2nd night in hotel, different room, just as clean but the matteress was kind of springy and odd times you could feel them but nevertheless still comfortable...sadly let down again by flat batteries in tv remote.. Deffinately stop there again.. Thanks Holiday Inn team ...:-) 08 January 2014
Rated 4.0 out of 5.0 by Brilliant Location The hotel is convenient as very close to Cheshireoaks Outlet and relaxing as I find the location of the hotel in a quiet place. 'Will definitely book again... 06 January 2014
Rated 4.0 out of 5.0 by Dec Break Hotel is in a good location, although the sat nav will take you the wrong way to get into the hotel... Breakfast staff absolutely excellent -can't do enough for you and the breakfast of a good standard with plenty of fresh food brought out. We had dinner the first night but there was a lack of atmosphere and considering there were only a few tables booked our food took a long time and the service was a little slow. Rooms as you would expect with a Holiday Inn. Nice and handy for Cheshire Oaks shopping. Wasn't keen on walking in the rain to get to the pool and this is quite small but all very clean and it wasn't busy. 06 January 2014
Rated 5.0 out of 5.0 by Dark,wet , and horrible on the outside.... .....but bright warm and very welcoming on the inside. The hotel is not in a nice location, car park a short distance away across a bridge over the lock and didn't feel very secure, once got past that what a jewel the hotel is. Very bight and welcoming, staff very friendly and helpful. Room clean and well presented. Will return if in the area,. We never use the restaurant so can't comment 04 January 2014
Rated 4.0 out of 5.0 by Overnight family stay Overall good, usual what you'd expect. Had issue with payment (charged twice) but sorted in a few days 03 January 2014
Rated 5.0 out of 5.0 by Lovely staff and warm pool what more could you ask? A lovely stay again at Ellesmere Port! Pool was a great temperature kids loved it. Had the 3 course meal in restaurant which all 6 of us enjoyed. Room was comfortable. Visited chester zoo while we were here which was amazing! 01 January 2014
Rated 5.0 out of 5.0 by Lovely hotel and view We have been staying at this hotel for many years and are always pleased to come back. We love the view from the dining room 31 December 2013
Rated 4.0 out of 5.0 by Lovely, comfortable room We enjoyed our stay and found all the staff in the hotel to be friendly and welcoming, especially Josie at breakfast. Gaining access to the leisure centre changing rooms and swimming pool was occasionally hampered by absent staff and locked doors. The evening meal menu was the same for three consecutive nights and the vegetables were the same for each menu choice and poorly prepared and overcooked. Apart from this disappointing aspect, we enjoyed the location of the hotel and the comfort and cleanliness of our room. 21 December 2013
Rated 5.0 out of 5.0 by Excellent hotel We always stay here when mom and I do our Christmas Shopping. The hotel is in a lovely location, rooms are clean and comfortable, the breakfasts are always fresh and hot and the staff always welcoming. This is an excellent base for shopping at Cheshire Oaks and also Liverpool, which is a forty minute train ride from the local station less than five minutes away. I would highly recommend staying here, we will no doubt be back next year. 19 December 2013
Rated 5.0 out of 5.0 by The friendliest staff My daughters and I arrived on a cold, dark and very wet night, we were welcomed by the biggest smile. Friendly approachable staff who happily gave us extra teabags and milk, came to make a sofa bed up for us and it felt like nothing was too much trouble. The food in the restaurant was great, although we had to wait for a table because we hadn't booked in advance. Even then the staff were lovely, explaining they had a party booked in and would we like to wait in the bar with snacks. We stayed for 2 nights and I can't recommend this place enough. It is situated right on the river with the most beautiful views. If we are ever in Ellesmere port again, we will definitely be staying at Holiday Inn. Only wish we had the time to use the spa/gym/pool!! 18 December 2013
Rated 5.0 out of 5.0 by Great stay Always a good stay at the hotel. Staff friendly and helpful hotel in lovely location 17 December 2013
Rated 5.0 out of 5.0 by Excellent Stay Lovely stay, staff very friendly. Would recommend and would definitely return 15 December 2013
Rated 5.0 out of 5.0 by Everything we wanted Excellent location for Cheshire Oaks. Hotel room really clean and comfortable. Swimming pool lovely and warm. Eat in restaurant with a 10 year old and we all enjoyed our food. Staff went out of their way to be pleasant. Would definitely return 02 November 2013
Rated 5.0 out of 5.0 by Friendly and obliging staff. Couldn't ask for better We stayed here for 2 nights in the October half term holidays with our 2 teenaged sons and our 7 month old baby. The rooms were great, not cramped, the food was lovely and excellent value and the staff (particularly in the restaurant) were ever so helpful and friendly. There was a nice bar area too with a selection of bar meals available. The only downside if I had to find one is that the swimming pool and gym is in a separate building but this really couldn't be much closer. Just a bit off putting if it's pouring down! All in all I think it's a super hotel for a reasonable price. 01 November 2013
Rated 5.0 out of 5.0 by Great stay Lovely view over the canal from the room. Room was spacious and comfortable. Great that there's free use of the adjoining Gym and Swimming Pool. Breakfast staff were friendly and welcoming and the food was plentiful and delicious. Would recommend staying in this Hotel. 22 October 2013
Rated 5.0 out of 5.0 by Bed really good and choice of pillows Nice location,enjoyable drinking breakfast coffee over looking the Boat Museum, 09 October 2013
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