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Rated 4.4 out of 5 by 238 reviewers.
Rated 5.0 out of 5.0 by Strategic location, nice surrounding ! Very close to Cheshire Oak Designer Outlet village for those who like to shopping, and that Blue Planet Aquarium really pleased my kids :) 14 July 2013
Rated 3.0 out of 5.0 by restuarant although the hotel was in a very nice position and the rooms clear and comfortable. the hotel dining was awful. the one waitress it was like pulling teeth to try and get service...we werent offered drinks had to ask and then still didnt get a wine list...we ended having to go to the bar ourselves...The food took over an hour to be served with no apologies and my husbands meal arrived finally when we had virtually finished eating. (had there been somewhere nearby to have gone to i would have walked out in disgust). The excuse the chef had walked out was not my problem...Steak and Chips at the a price of £20.00 was literally steak and chips..the small mushroom and tomotoe put on the plate was an insult. the chiken tikka the meat was hard..overall dont eat at the holiday inn.. And just to finish off the price at the bar was rather expensive. however i would be happy to stay at a holiday inn but not ellesemere port... 11 July 2013
Rated 5.0 out of 5.0 by A tale of two A/C units and a flasher This is one of my regular Hotels to stay at as I use it as a base of operations for Liverpool - much cheaper than city centre hotels, a pool, friendly staff.and a good, proper breakfast. Do you remember that one summer's day we had this year? This was that day - came back, rather late at night to find the air con unit could only produce heat. Dewi (bless his cotton socks) tried mightily to sort it, but in the end I swapped rooms, to one where the A/C only blew out cold air. The Flasher? Yes i had a message waiting on the phone that neither I or Dewi could clear.20 minutes of experimenting with the system and still it flashed. Over all a fun few days, staff friendly as ever, and worked hard to help me sort stuff out - Tracey, you were a star as usual for my Ex-wife (Allergies and food intolerances catered for and sorted) The hotel IS out of the way, but it's quiet, on the side of a canal dock system. Beautiful sunrises, ducks and swans. Only way this could be improved is to have a couple of rooms designated as pet usable - but then I'm biased and rarely travel with the dogs - I blame the Ex-wife. 27 June 2013
Rated 4.0 out of 5.0 by Surprisingly nice location but pool could be bigger. I booked this because I was away in the North-west on business. I prefer the Holiday Inn to the Express version for the breakfast that did not dissappoint, and I look for a hotel with a swimming pool because I find gyms very tedious. The room was quite large and value for money and the bed was very comfortable. The location reminded me ofthe Albert Dock in Liverpool and the setting was surprisingly quaint. In terms of getting to wear I wanted it was two minutes from the nearest main route and was an ideal base to get around from. If you hate getting to hotels in city locations this is a great location. My only comment would be that the swimming pool was a little on the small side. If you like swimming lengths it will certainly help with the count!! You can swim a width in around 7 strokes. That said it is a pool and was certainly better than having none. 26 June 2013
Rated 3.0 out of 5.0 by CLEANLINESS ROOM WAS NOT OF A VERY GOOD STANDARD THE LIGHT DID NOT WORK THERE WAS THICK DUST ON THE BEDSIDE CABINETS THERE WAS A COBWEB AND SPIDER HANGING FROM THE CEILING AND THE HEATING DID NOT WORK 23 June 2013
Rated 4.0 out of 5.0 by Staff The staff at this hotel were very friendly and helpful, it helped to make our stay comfortable and enjoyable 19 June 2013
Rated 5.0 out of 5.0 by Very interesting location Interesting location beside the ancient canals. Good connections to motorway system as well as Chester,Liverpool, North Wales and Cheshire Oaks. Staff welcoming, very helpful and pleasant. Food well cooked, tasty and enjoyable. Would definitely recommend this hotel. 18 June 2013
Rated 5.0 out of 5.0 by Well worth the visit I have stayed at this hotel a few years ago and was pleased to say that I was again highly delighted. After a three hour drive from South Wales after a full business day it was a pleasure to relax in a very comfortable room. When I went to the restaurant I was delighted with my meal. I can heartily recommend the Chicken curry. Service from arrival to departure was excellent. If you are visiting Chester or Cheshire Oaks shopping I can recommend this hotel. I cannot praise the staff highly enough. 18 June 2013
Rated 5.0 out of 5.0 by First-class stopover Clean and comfortable hotel in a delightfully peaceful location with welcoming and helpful staff. If I'm ever this way in the future I'll look forward to staying here again. 16 June 2013
Rated 4.0 out of 5.0 by Very Comfortable and Excellent Location This hotel was very comfortable, best nights sleep in a hotel for a long time. Location on an "island" with canal surrounding it makes it very unusual and interesting. Small swimming pool was good for a quick swim at the end of a long day at Chester Zoo. Ideally located for local attractions such as the Zoo, Blue Planet, Ness Botanic Gardens, Cheshire Oaks, and a visit into Chester. Highly recommended for a short break away. Did not eat evening meal in hotel, but menu looked good. Breakfast was excellent and service friendly. 11 June 2013
Rated 5.0 out of 5.0 by great stay - again! Another great stay at Ellesmere. Great location, friendly staff, pleasant rooms, lovely views of the canal lock basin from the dining room, great base to explore the Wirral, visit Liverpool or Chester. We will be back! 11 June 2013
Rated 5.0 out of 5.0 by A HIDDEN GEM STAYED AT THIS HOTEL FOR CONVENIENCE AND EXPECTED A VERY AVERAGE HOLIDAY INN .HOW WRONG WAS I..A WARM WELCOME ALTHOUGH MY PLATINUM STSATUS WAS NOT RECOGNISED OR MENTIONED..DINNER WAS OF HIGH STANDARD AND A VARIED MENU.SERVICE WAS VERY GOOD. BREAKFAST WAS THE BEST I HAVE RECEIVED AT A HOLIDAY INN. .PLENTY TO CHOOSE FROM AND THE TRADITIONAL BREAKFAST WAS HOT AND FRESH TO THE PLATE. THE SERVICE WAS EXCEPTIONAL FROM THE LADY LOOKING AFTER THE RESTAURANT. PLATES TAKEN AWAY AS SOON AS FOOD EATEN , DRINKS REFILLED QUICKLEY AND OVERALL THE CUSTOMERS MADE VERY WELCOME.C 09 June 2013
Rated 3.0 out of 5.0 by Nice location and hotel but poor restaurant food and service Poor waitress, I watched her all night rushed off her feet, she apologised so profusely for our late foods and that the chef didn't know the difference from a quinelle and a slice or the cumberland sauce was not put on the plate! Quality of the food was average and below although when we got to eat our breakfast that food was ok. We hoped the breakfast experience would be better, but it was self service, big mistake both of us wanting to eat together, although we had left coffee, juice and key card on the table and went up to get our food, by the time we had waited for replacement food on the self service section, our table had not only been cleared but the chairs removed! So all in all, do not use the restaurant. Remainder of hotel was nice, good reception staff, very helpful, nice bar area, nice rooms, bit of a shuffle with parking when there is a big event on but a good manager reserved us a disabled parking space - thank you for that. I'm only putting down that I'd recommend this hotel on the basis of not using the restaurant.. 08 June 2013
Rated 5.0 out of 5.0 by A great stay We stayed for two nights at the beginning of June. It is well signposted to get there so relatively easy to find, though as you pass under the bridge you go straight ahead off the main road. This hotel is situated within a nice setting; right on the canal side with narrow boats outside and the occasional swan. There are also some shops and the boat museum is a 2 minute walk. We didn't eat in the hotel as we were meeting friends elsewhere but there isn't much in the immediate vicinity as an alternative. The Cheshire Oaks outlet park is a few miles away with the usual big chain restaurants (cafe rouge, F&B, pizza hut etc). It also has great facilities to keep kids entertained (a few decent climbing/play areas, bumper cars, small rides). The staff were incredibly friendly. A big Thankyou to the lady who helped our toddler after she had trapped her finger and arranged for medical help. The same lady also helped us move rooms when we discovered a leak in the bathroom. Overall a great stay in a comfortable, clean hotel with great staff. 07 June 2013
Rated 5.0 out of 5.0 by Not Expected! Due to what we thought the location would be like, we weren' t over optamistic. We thought we had booked within the Cheshire Oaks outlet park. However, we were more than pleasantly surprised and gave a 5 star rating in all catagories. As with Holiday Inns in general - we would highly recommend this hotel for its peaceful and tranquil location. Stan 06 June 2013
Rated 5.0 out of 5.0 by Good stop over Staff and location good, shame it was only a quick stop. Thanks and well done. 06 June 2013
Rated 4.0 out of 5.0 by The car park could do with being bigger or better designed. As when you have a wedding event on the parking is difficult. We had our two young children with us one of which has Autism so we had to park near to the hotel as didnt want to risk him running off near the water. The beds were a little uncomfortable and could do with softer pillows. But would still re visit if we were back in the area, depending on costs etc. 05 June 2013
Rated 5.0 out of 5.0 by great rooms very spacious and comfortable we had a great weekend cannot fault the holiday in the whole experience from start to finish was great well organised and the staff were brilliant the whole wedding was fantastic thank you very much. 30 May 2013
Rated 5.0 out of 5.0 by Great hotel with great service The hotel is beautifully situated in the dock area but the real delight is the staff who are both friendly and efficient - not always an easy combination but they pull it off brilliantly. Highly recommended. 27 May 2013
Rated 5.0 out of 5.0 by Great stay This is a great hotel very friendly staff, great view in the dining room, only problem I had was their is two metal things that stick out at the end of the beds which I walked in to in the night and took a big lump out of my leg really not good idea for you to have the metal ends on a bed, plus there was all sorts of stuff under bed which I found old sweets sun glasses and other things. But still had a good stay. 26 May 2013
Rated 5.0 out of 5.0 by Great Staff We have stayed here a few times now. The staff are excellent. So friendly and helpful. Food good, great service. Love it all 17 May 2013
Rated 5.0 out of 5.0 by We love this place We cannot fault it. Only stayed one night this time, service excellent again. i asked for feather pillows and they apologised that I may hav to wait 30 minutes, but as this was only 8 o'clock it was not. Problem and within the half hour they wet delivered to the room. I think it I the staff that make it such a great place, genuinely friendly and nothing too much trouble. breakfast was great, they made poached eggs to order and were always willing to serve you, even though technically a self service breakfast. We stay every time we go to Cheshire Oaks, it is th perfect end to a full on day of shopping. 16 May 2013
Rated 5.0 out of 5.0 by Visit for a wedding Had a brilliant time at the wedding within the Holiday Inn. 14 May 2013
Rated 4.0 out of 5.0 by Friendy staff, small room Good value for the amount we paid on late rooms. Hotel very busy - bank holiday weekend but very quiet at night. Pool small but warm. Staff lovely. Plenty to eat at breakfast. Small amount of parking outside hotel but plenty just over bridge. 12 May 2013
Rated 3.0 out of 5.0 by Disappointed Having stayed here numerous times, I knew exactly what to expect of the hotel. That said, despite having booked months in advance, my 5 year old daughter and I were put in a room with an adjoining door and which was a room for disabled guests. It had a wet room, fittings for disabled guests and a sink that was designed for a wheelchair user. It had no bath, which was important for my daughter. I had the feeling if we had checked in earlier, we would have got a better, or more appropriate room. As we got there late, we were given what was left. On the plus side, as a Priority Guest, I did receive free Internet, which at another Holiday Inn cost me £15!! 12 May 2013
Rated 5.0 out of 5.0 by Lovely night stay Cannot fault this hotel at all. Staff were ever so friendly and couldn't do enough for us. The only thing I must warn any other residence is be careful if you go swimming in the hotel pool - make sure you get a lock to put on your locker as unfortunately my husband had money stolen from his wallet. Very disappointing at the end of a lovely stay here. The staff were ever so helpful during this incident. Will definitely stay again. 10 May 2013
Rated 5.0 out of 5.0 by Lovely clean modern and friendly place to stay Only stayed for one night and it was a night where I was very tired from a long day and a long journey. Arriving late , I was greeted by the night receptionist with a warm welcome and and very friendly and helpful service. The rooms were lovely. Although one could say 'small' - they were more than adequate for me or a couple. Beautifully clean, modern and fresh and I love having the choice of pillows. Bed was super comfy , hotel quiet and I had a very restful night. Room facilities were great too , with a hairdryer than did actually have enough power to dry my hair, the room had it's own ironing board and iron , easily controlled room temperature controls, great tv and soft lighting. Only really 2 gripes: 1 - shower really needs attention as was not at all powerful so not very relaxing # small gripe really !! # 2 - cost of breakfast - 10pounds which I thought was not value for money!! Def recommend and really cose to the Outlet shopping village - short drive away.and that's prob where you may want to go for food etc as not much in immediate area to hotel. 25 April 2013
Rated 2.0 out of 5.0 by Minor issues Cleaning staff very noisy, dirty linen left lying in hallway. Internet very slow even when paying for upgrade. Breakfast buffet menu not fully stocked and a bit dried out. Hotel location is very nice. Reception staff very helpful. 23 April 2013
Rated 5.0 out of 5.0 by nice room a very enjoyable stay very comfortable double bed helpfull staff and a excellent breakfast 19 April 2013
Rated 3.0 out of 5.0 by Clean, but insufficient toiletries The room was clean & modern. Staff very friendly. Good breakfast. I'm a little reluctant to stay next time because of very limited toiletries. Travelling for work with no check in luggage meant I had to limit my hand luggage. Would have liked to have being able to request conditioner, body lotion and shower cap from reception. Toilet paper is alo of lowest grade. When I mentioned this to reception, they response was it is only 3 star hotel so cannot expect more. My experience of 3 star hotels always had more toiletries. 15 April 2013
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