Rated 4.4 out of 5 by 273
Rated 5.0 out of 5.0 by chinaman10 Excellent as usual
This is my third stay here and, as usual, it was excellent. Staff are extremely helpful and courteous. They also remember their guests: my co-worker left a package for me at front desk more than 2 weeks ago, yet the concierge remembered and brought it up to my room.
The only recommendation I have is to improve the internet service. The wireless strength is good but internet connectivity drops intermittently. Not sure if this is a mechanism to prevent excessive use of bandwidth e.g. streaming.
All, in all, this hotel is great: good rooms, courteous staff and great location.
22 August 2013
Rated 5.0 out of 5.0 by Mandy12 Excellent service and great location.
Stayed for a weekend to go to the races and meet up with friends. All the staff were friendly and gave excellent service with helpful tips for our stay. The breakfasts were excellent; variety of choice and fresh and appetising. The room was of a good size with a fabulous king size bed. Great location for the races as it was a 5 minute walk and also handy for the city centre.
21 August 2013
Rated 4.0 out of 5.0 by Eoghanruaidh Large family room, good pool and restuarant
My wife and I, along with our two children aged 8 and 1 stayed here for two nights. Family room in exec floor was spacious, clean and comfortable although a little dark. Location was excellent for strolling around Chester city centre- less than 2 min walk to town hall. Pool area clean, well maintained and great fun for the children- shallow pool very nice indeed. Restaurant was good for breakfast. We had one dinner here which was good but made better as the children ate free! Exec lounge was well stocked, open 5-8 pm but children not allowed. However, we were given the same perks in Silk's bar- which was a nice option. Minor downsides- car parking, although widely advertised is expensive at 7.50 per day and the wifi at 10 per smart phone per day even more so. Overall, I would definitely recommend staying and would do so again.
21 August 2013
Rated 5.0 out of 5.0 by GandG739 Mid week getaway
Lovely to get such a good size king size bed!! Food all good, don't know why the room rates vary so much each time you looked on line never knew when you did get the best price!
All hotels now put a card in the bathroom about doing their thing to save the environment with the washing of towels etc and although we did hang ours up to re-use and didn't leave them on the floor we got clean towels. Also a new bar of soap each day for both shower and sink, that did seem a huge waste, other than that couldn't fault it and it was lovely to be back in Chester.
Would use again.
19 August 2013
Rated 5.0 out of 5.0 by Webby74 Fantastic service
This is our first family visit and we were thoroughly impressed. The service was fantastic, the room was perfect for our family requirements. We could not fault the hotel at all. All the staff we met were extremely helpful and friendly.
Easy walking distance to the shops.
Thank you so much for making our visit so special.
19 August 2013
Rated 4.0 out of 5.0 by Sagittar 40th Anniversary
We stayed at the Crowne Plaza, Chester, for our 40th anniversary, including a performance of Othello in the open air at Grosvenor Park..
The hotel provided everything one might expect of a CP & the help we received from reception staff was exemplary in every way. Daniel in particular was a star.
18 August 2013
Rated 5.0 out of 5.0 by Ginge what more do you need?
Thoroughly enjoyed my stay at the Crowne Plaza, Chester. From the moment we entered the hotel until the moment that we left the staff made us feel most welcome. The room has all that we needed to ensure that our short visit was as comfortable and relaxed that we could wish for, with the king size bed making for a great nights sleep.
We would recommend this hotel to anyone and look forward to returning in the near future.
17 August 2013
Rated 5.0 out of 5.0 by GEOG First Class as Always
When you arrive at this Hotel thr welcome you get at reception is so good that you are at ease immediately. The Rooms are good
and the food is the best we have had at a Crown Plaza.The Hotel is situated in a perfect place for shopping in Chester and we look forward to our next visit in October.
14 August 2013
Rated 5.0 out of 5.0 by emma123 Comfortable stylish hotel
Stayed at the Crown Plaza for 2 nights. Close to town centre. Breakfast good. Nice spa/pool facilities. Room decent size and very comfortable. A very pleasant weekend. Hair dryer in room. No safe in room though, although can leave valuables in safety deposit boxes in reception.
10 August 2013
Rated 3.0 out of 5.0 by England33 Dirty room, dirty executive lounge and no reply from email to manager.
I am writing today to complain of the poor standard of cleanliness which I received from company. I visited for one night and stayed in room 408 on the executive floor.
On entrance to the room the room had looked like it was of a good standard of cleanliness as the bed was made and the room had been cleaned. However, on closer inspection there was a couple of things which hadn’t been cleaned properly for example, there was a little bit of faeces still in the toilet. However i just flushed it and it went away, this did not bother me. I was then picking up an item of clothing of the floor in which I seen that there was still some stuff underneath the arm chair in the corner of the room. I then left it and went to the executive lounge which on first impression was a really clean and nice environment to be in. However, we experienced some things here as well. For example, there was a fly (in which i do understand it is hard to stop this) which kept landing on the food which was supplied. After about 30 minutes off us being in there a member of staff entered to clean and replenish the refreshments however there was a really awful smell which I believe may have been coming from the dish washer which made the environment hard to stay around. We then left to go out into Chester instead.
08 August 2013
Rated 5.0 out of 5.0 by mojo201304 fantastic experience
Loved the hotel the minute I stepped foot in there, very friendly staff and everything you needed as there, lovely weekend was enjoyed and would thoroughly recommend it
02 August 2013
Rated 5.0 out of 5.0 by Stan13 Great time.
A well earned night away with friends.
All the staff were courteous and helpful. The room was clean and comfortable. Great value for money.
Right near the centre of town too - easily accessible.
Would certainly recommend, a very pleasant stay indeed!
02 August 2013
Rated 5.0 out of 5.0 by Smudge1 Excellent Mum and daughter weekend
Stayed here last weekend and had a fabulous time, staff were fantastic, we were upgraded to executive king room which was great, we used the facilities before we went for treatments at the spa which were excellent staff lovely, breakfast was delicious, all in all a fantastic break for myself and daughter thank you all very much Debbie
26 July 2013
Rated 5.0 out of 5.0 by JJ123 PERFECTION!
FROM THE MOMENT WE ARRIVED TO THE MOMENT WE LEFT WE HAD A PERFECT STAY AT THE CROWNE PLAZA CHESTER. ITS IN A SUPERB LOCATION, AND THE STAFF CANT DO ENOUGH TO HELP YOU SETTLE IN AND FEEL WELCOME. WOULD DEFINATELY STAY AGAIN!
24 July 2013
Rated 5.0 out of 5.0 by AngieV42 Fantastic nights stay for Chester races
Room was excellent and breakfast very good.
Staff very friendly and we were looked after well and will be staying again same time next year!
23 July 2013
Rated 4.0 out of 5.0 great location; needs revamp
We stayed in 'deluxe' room!! In eaves of roof. The whole hotel is in need of revamp!! Dining room etc very outdated decor an furniture. Just look at ceiling in dining room to judge time since repaint!!! You can clearly see 'marks' of supporting joists staining through paint. Rooms are 'old fashioned' dec and furnished
Menu in restaurant is 'standard' pub fair. There are some great eateries in Chester so why eat in a pub style hotel.
Staff, as usual with these type of establishments, worked well - no complaints. Staff uniform was something else. Worth a visit just to see it! Bloody awful
Loved Chester; loved location of hotel, but...... spend some money on revamp please
If you need help and advise.........
12 July 2013
Rated 5.0 out of 5.0 by Glynis1510 Wonderful Stay
The Crowne Plaza, was a very clean well run Hotel, staff polite and friendly, and was willing to help in anyway. We only booked a light continental breakfast but was adequate and all we needed. I really can't say any negatives about the hotel, as there are none, so give them a try and enjoy your stay as much as we did
20 June 2013
Rated 5.0 out of 5.0 by nikris923 chester races
Excelent hotel, Staff and service brilliant. Food very nice (bit pricey though) ideal city centre location. Will definately stay again.
16 June 2013
Rated 5.0 out of 5.0 by HFHWarlaby Excellent facilities, really friendly staff.
From the outside the hotel looked very ordinary, but once inside it is beautiful. Excellent facilities, a large armchair relaxation area, large bar and nice dining room. The views out over the Welsh hills was beautiful. The pool area is lovely, bright, clean, with 10metre pool and wooden steamer chairs around the side for relaxation. We were there for 4 nights and the dining menu and bar menu such good value and such nicely prepared food that we ended up eating in every evening (also children under 12 eat for free from the children's menu!)
The staff were, without exception, really friendly.
We were in a Suite which was very spacious, possibly beginning to get a little tired, but was extremely clean and well equipped.
I shall definitely be recommending this hotel to friends.
08 June 2013
Rated 5.0 out of 5.0 by em72 great location
had a great stay with friends, reception were very welcoming, very comfortable bed, nice clean room, good hearty breakfast, fab location, parking was easy always a plus for me, also enjoyed a swim and a steam, we will be staying there again.
07 June 2013
Rated 5.0 out of 5.0 by Bargeek How a hotel should be!
Stayed at the Crowne Plaza in Chester as part of a celebratory anniversary weekend. The staff were incredibly helpful and friendly and upgraded us to an executive suite when they heard t was our anniversary. We felt wonderfully looked after from arrival to check out. The room was gorgeous, and the facilities were exceptional. I would definitely stay here again and would be more than happy to recommend it to friends. My only gripe, and it's a very minor one, was that walking from the station, the entrance was a little hard to find, but that's a minor quibble in what was otherwise an excellent stay
07 June 2013
Rated 4.0 out of 5.0 by Luolou Comfortable room in general
Service from the all staff we dealt with was friendly and of a high standard. Room was comfortable and they had noted my comments on booking and made sure it was appropriate. However having paid for an executive room was astounded to find that there was no Internet connection! I phoned down to say I had a problem and was told I would have to go the club Lounge or lobby to get online, unless of corse I was willing to pay for it! For goodness sake, I can get wifi when I travel on a Stagecoach bus!! So why I cannot get it within the room rate at a Crown Plaza is absolutely beyond me....
06 June 2013
Rated 5.0 out of 5.0 by rosie64 rosie 64
we stayed at the crowne plaza for my daughters 21st from arrival to leaving the staff and hotel was wonderful. She enjoyed spa treatments and the food was delicious, i can not fault the hotel at all nor any of the staff, thank you for making our stay so relaxing and enjoyable.
04 June 2013
Rated 5.0 out of 5.0 by Weekender92 Huge Bed
Stayed for the second time at the Crowne Plaza Chester.
From the moment we arrived the staff were very helpful and efficient. We parked the car, left our luggage and went into Chester. On our return we checked in, check in was quick. On this occassion we booked a standard double room with a king sized bed. The room was large and very clean, the bed was absolutely huge, it was also very very comfortable. We had a very good nights sleep. Breakfast the next morning was lovely, there was lots of choice, tea and coffee was served at the table. The atmosphere in the restaurant was very calm and relaxed.
02 June 2013
Rated 5.0 out of 5.0 by APPYHAMMER A great stay
All in all a great stay, from check in to check out the staff make you feel very welcome. The Chef obviously knows what he is doing, the only downside is the age of the hotel, needs a little TLC but the staff make up for it!
26 May 2013
Rated 5.0 out of 5.0 by JARMR Great get away break
On arrival we were greeted by the friendly receptionist who was very informative .The room was very clean lovely soft towels and every thing we needed for our two night stay . Breakfast was delicious and plentiful with a wide choice of different fruit ,cereals ,yoghurt pastries and full English . Silks restaurant was excellent and also the bar meals were delicious and the staff very friendly . I would recommend this hotel as it is also a perfect location to shop in chester . We have stayed here before and can't wait to return again. Well done crowne plaza chester.
25 May 2013
Rated 5.0 out of 5.0 by JECh Very friendly hotel
Very comfortable room. Staff couldn't have been more helpful and friendly. Breakfast excellent.
22 May 2013
Rated 1.0 out of 5.0 by Buddy69 Downgraded Favourite
I have stayed at this hotel before and been very satisfied with it. In the past, when it has been busy (as it was again as my stay was during the Chester May festival), they had an attendant on the car park ramp. This allowed them to monitor the available spaces and allow people in on a one out/one in basis. On this occasion they do not do this. The barrier remained down refusing further admittance. A quick run up the ramp, however, revealed that there were about 10 empty parking spaces, 4 of which had cones marking them off as if to suggest they were VIP reserved. When I queried this with reception, I was told the car park was full. On assuring them that this was not the case, the check in lady reddened but did not offer any explanation. When I pressed the matter with another apparently more senior member of the staff, I received just a shrug of the shoulders in response. How can this be?
Also, the bar had only one type of brandy (a cheap one at that) and even worse, only one brandy glass! The Bar Manager was very gracious and polite when we complained about this. I actually felt sorry for him as he had clearly been taking a lot of stick as there were aparently other glaring shortages as well.
I have to say, the whole experience fell sadly short of 4 star!!
21 May 2013
Rated 5.0 out of 5.0 by Sausageskin First visit to Chester
We had a very comfortable stay - the room was large and spacious and the bed comfortable (duvet too hot, but never mind). The staff went out of their way to be helpful and the meals were delicious.
We enjoyed our visit to Chester and hope to be back sometime.
19 May 2013
Rated 4.0 out of 5.0 great race day location
This hotel is just a short walk from Chester Race Course. With traffic being very busy on race day it is much easier to walk than catch a cab.
Although the rooms were well decorated I think they should up-grade some rooms so that there are rooms with walk - in power showers.
Not many people have a bath these days yet all the rooms at this hotel , and to be fair most other hotels, have showers over baths.
This is a pet hate of mine as I never feel safe climbing into and out of a bath to have a shower and I HATE shower curtains!
Reception staff were the only staff we dealt with and they were excellent.
15 May 2013