Rated 4.5 out of 5 by 404
Rated 4.0 out of 5.0 by jopijedd Lovely setting in the port basin
A nice, spacious, clean room. My only minor criticisms are the sofa bed needed some new foam in the cushions, there was no power socket next to the bed on either side and the shower fluctuated in temperature a little during use.
Excellent breakfast buffet and really lovely staff.
August 26, 2015
Rated 3.0 out of 5.0 by amacdee Good hotel - terrible wifi
Sometimes it's the small things that cloud your view of a place.
I had a lot of computer work to to during my 2 night stay and because of this signed up for the 'Premium Wifi' at £5 per night.
This was dire and the standard free wifi gave a better service but was not suitable for my needs.
Everything else about my stay was fine and the receptionist did not charge me for my WiFi usage and was very apologetic.
The cost of the service was not an issue for me, but because I don't feel I can rely on the WiFi, I probably won't use this hotel again. A pity, because everything else was fine.
I can recommend this place to anyone not relying on WiFi for work needs
August 26, 2015
Rated 5.0 out of 5.0 by juney28 comfortable bed, good food and very friendly service
We stayed at this hotel primarily to visit Chester zoo and Cheshire Oaks Designer outlet. We travelled with our daughter and her 2 children, aged 8 and 12 and as they love swimming wanted a hotel with a pool. We had 2 adjoining rooms which were clean and had lovely, comfy beds with a good sized television.
We used the pool everyday which contributed to this break being excellent value for money and we also had free wi-fi so everyone could use their phones and tablets.
The staff were very friendly and pleasant, especially in the restaurant.
We had a 3 course dinner in the restaurant. The quality of the food and the service was excellent, and of course the children eating free was an added bonus.
There was an excellent choice at the buffet breakfast, the food was hot and quickly replenished.
An excellent stay and would recommend this hotel to anyone travelling with children.
August 24, 2015