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Rated 4.3 out of 5 by 179 reviewers.
Rated 2.0 out of 5.0 by Won't rush back A very disappointing visit. Arrived for check in and rooms not ready we arrived 20 minutes after check in time!! Told we need to come back but I advised this was not suitable due to plans we had made. After a long wait we were finally given rooms and the cleanliness was very poor. I would not expected to pull out a sofa bed which very small children are going to sleep on with raisins and THICK DUST underneath. I had to ask for fresh bedding for the sofa bed and pillow. The other room to our family booking had a crack in the sink which looked very old, breading ground for germs. I would not expect this at any hotel and especially a high chain like holiday inn. Family of four only left with two bath towels. 03 September 2014
Rated 5.0 out of 5.0 Bedroom staff Excellent staff deployed on cleaning the bedrooms, they took my grandchild's dirty clothes and washed them. 03 September 2014
Rated 5.0 out of 5.0 by A welcome retreat A welcome retreat due to consistently high standards. 02 September 2014
Rated 5.0 out of 5.0 by Great service, friendly staff , great for kids Stayed here for 3 nights. Staff were all super friendly and helpful - esp to our daughter (who is 18mths). Hotel was clean, food in restaurant cheaper than area we live in though typical hotel prices and good choice. Kids under 12 ate free and good choice.... Overall, was excellent and would stay again. Finally, Emily who worked the front of house for the restaurant was amazing.. Super professional, calm and helpful.... A credit to the Holiday Inn! 30 August 2014
Rated 3.0 out of 5.0 by Problems on rooms booked for a wedding since Jan 14 Arrived tired after a long journey with my grown son and his partner to find the rooms I booked on line in January for my sisters wedding with double beds weren't available (single twins only) - this was the same for over guests turning up all day apparently the hotel was overbooked by 14 people -I booked my rooms on line in January 14 for a stay in August! My son was finally given his exec room with a double bed my deluxe room was far from deluxe the double bed was hard and there was no safe or fridge my room was suppose to be better than an exec room according to the holidayinn website. I was given a discount for the inconvenience caused but I'm sorry to say this service is completely unacceptable and the manager should have come out in person to apologise to everyone instead of leaving it to the 'polite efficient lady on reception' - Holidayinn needs to get these errors sorted out ASAP instead of fobbing guests off with compensation at the end of their stay and shuffling rooms around last minute ! 27 August 2014
Rated 3.0 out of 5.0 by Average hotel, but expensive Noisy at times (possibly due to guests staying over after function previous night). Good choices at breakfast, but cooked food sometimes not very hot. Room was fine, but breakfast expensive add-on. 27 August 2014
Rated 5.0 out of 5.0 by Ideal for single people The Holiday Inn was safe secure and comfortable and as a single person on holiday it offered me all that I wanted as a base. The staff were attentive, pleasant and very professional. The grounds, seating areas and leisure facilities were most welcome. 20 August 2014
Rated 4.0 out of 5.0 by Overall pretty good Stayed for three nights, was given a complimentary room upgrade, but was charged for it on the final bill, when this was pointed out the upgrade fee was then removed. Was also charged for internet access, this is free to IHG Members, again removed from final bill after it was pointed out. Had breakfast during my stay, all okay. Had two dinners during my stay, a little expensive but the food was good and the staff excellent. The only real criticism I would have was the bath, it was impossible to relax in, wrong shape, and what can only be described as shelves in it to stop you sitting back, it also had hand rails that got in the way, the shower was okay though. Overall a good hotel with excellent staff, this was my second stay and I would definitely use it again. 20 August 2014
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