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Rated 4.2 out of 5 by 432 reviewers.
Rated 3.0 out of 5.0 Good location. Some small issues I chose to stay at this property based on location for North Terminal, which turned out to be very convenient. I usually stay at another IHG property nearby but thought I would try this one to see how they compared. I don't usually require much on my short stays - late arrival- wash, sleep and out by 8a.m. PC membership acknowledged on arrival - and offered a choice of newspapers for the morning. This did not arrive however. No complimentary wifi offered as happens in some other same brand properties. Family room was allocated. Very clean and to good standard as one expects from all IHG hotels. One blemish however was the bathtub - which was heavily stained with a green/blue mark around drain plug by presumably long term leaking taps at some point. The parking area is conveniently accessed. The GBP 10 charge is undesirable but I'm not sure if this is ever waived for PC members gold or above. I cannot really fault this hotel, but the room I was allocated is probably due refurb (bathroom particularly) to something more contemporary- and at the same time take the opportunity to install technology such as better insulated windows and active noise cancelling to mitigate aircraft noise. Would stay here again on occasion. 27 February 2014
Rated 4.0 out of 5.0 by Holiday Inn Gatwick provides good value Used the hotel again to stay and park, plus in this case another night at the end. Check in smooth, staff polite and friendly, room just right for a short stay. parking was easy and the car never moved whilst away. the shuttle bus was easy, even when returning after midnight will look to use this hotel again when going from Gatwick 27 February 2014
Rated 5.0 out of 5.0 by Amazing Value Perfect stay in every way, would definitely stay again. Thank you 25 February 2014
Rated 5.0 out of 5.0 by Good Hotel, comfortable. Have stayed at this Hotel many times overnight before a flight and have always enjoyed my stay. 22 February 2014
Rated 3.0 out of 5.0 by Hotel service Sadly I was very disappointed with the staff at this hotel in comparison to others that we have recently stayed in. There was no customer service without me making demands. Prices were ridiculous and food a lot to be desired! (although I understand it was close to Gatwick). Would not stay here if flying out again nor would I recommend it to others! 21 February 2014
Rated 5.0 out of 5.0 so easy. .. This was the first time we tried this and it was fab with a little one in tow. ... We slept fine considering we had an early departure and the bus was so convenient we will definitely do it again. 21 February 2014
Rated 5.0 out of 5.0 by Tired and relaxed Having arrived at the hotel after a 4.5 hr flight both my wife and I felt very tired , it was good to be greeted at the front desk by a very polite ,cheerful and helpful member of staff who made sure our booking in was troublesome and quick. \the next morning at breakfast once again helpful and cheerful staff there to help and make breakfast a joy. 21 February 2014
Rated 4.0 out of 5.0 by So Convenient! Just a few minutes bus ride to Term 4 (£3 each way), only a short distance from the M23 and easy to find, together with car parking over our holiday period, good staff and good room made choosing this hotel a no-brainer! 20 February 2014
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