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Rated 4.2 out of 5 by 601 reviewers.
Rated 4.0 out of 5.0 by Perfect for overnight stay before Gatwick flight Found this hotel very useful for an overnight stay prior to our early morning flight. The bed was very comfortable and the room clean and quiet. Able to leave our car for the duration of our holiday at a competitive rate including the overnight stay. Shuttle service from hotel also efficient. Can recommend this hotel. 04 September 2014
Rated 5.0 out of 5.0 by Great start to our holiday! What a great start to our holiday! We chose to stay here rather than have to drive on the day of our holiday. The parking was good, the staff were very helpful and the rooms comfortable. The food was excellent for dinner and breakfast. The bus service to/from the airport was efficient and well run. Well done!! 04 September 2014
Rated 4.0 out of 5.0 by Very helpful and polite staff overall a very good stay. the hotel is generally very well kept, the meals are generally good for the price paid, the room was clean and tidy and the staff were very courteous and polite. 03 September 2014
Rated 3.0 out of 5.0 Hotel fine, parking service, not so good We recently stayed at this hotel for one night before flying to Florida. We paid for x2 weeks car parking at £10 per day, which is reasonable. This night we stayed was great in terms of convenience, decent food and comfort. Upon return to London from Florida, my car wasn't ready when we arrived back at the hotel, we had to wait for the keys. I was informed by the member of staff involved with the cars that "the manager had forgotten to move the cars that morning". This member of staff then brought my car around to the front of the hotel for me but then used another person's car key to slice through the nylon band label that had been attached to my car key fob and damaged the rubber coating of my key fob. He then handed me the key with an "Oh well" attitude. He then proceeded to go back into the hotel. Thanks very much. 02 September 2014
Rated 3.0 out of 5.0 by refurb The rooms need a refurb - carpets drab and dirty, bathroom towel racks falling apart etc 01 September 2014
Rated 4.0 out of 5.0 by overnight stay You could not ask for more attentive and hardworking staff, just used for an overnight stay before flying very comfortable but expensive 01 September 2014
Rated 5.0 out of 5.0 by Value for money Great location for airport with good public transport to terminals great value for good hotel 29 August 2014
Rated 2.0 out of 5.0 by Great staff but need more of them - avoid for park & go Great reception & dinning staff but basically overwhelmed by sheer volume of guests checkin/ checking out for flights 24/7. can't believe been no mystery shopping of this by IHG ! Allow 40 minutes to be served at reception / bar ( food is excellent but expensive for a holiday inn). Rooms are very small for a family Park * Go proposition is a nightmare : Very disappointed at being charged extra (£18) for bus to airport - wasn't advertised & surely should be part. Car is taken off-site ( about 3 miles) and came back covered in bird droppings and lscratch on side !!! 26 August 2014
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