Rated 4.3 out of 5 by 941
Rated 4.0 out of 5.0 by Debsi61 Good experience
Booked the park and stay option. Staff very attentive and helpful and food very good. When we returned to collect our car at the end of our holiday the service was speedy and efficient and our car had been parked right outside the hotel. We would use this hotel again.
July 6, 2015
Rated 5.0 out of 5.0 by hardpartof survey pre flight stay
easy to park and check in,excellent check in with explanation of transfers and vehicle collection.
food and beverage staff very friendly easy to engage with. vehicle collection on return very quick and efficient.
Guest room more than adequate for overnight stay. Comfortable bed with choice of pillows.Comfortable easy quiet nights sleep.
July 2, 2015
Rated 3.0 out of 5.0 by SaraP03 2nd Visit
As we stayed in this hotel a few months ago, the decision was made fairly quickly to stay again.
We arrived in the middle of the night with 2 children and walking to the shuttle it was already waiting. Check in was easy in the hotel, however getting in the room we were disappointed to see our room had not been prepared as a family room. The sofabed was not made for our 2 children which at 3 AM is not something nice. We were tired and exhausted and had to call receptin to get someone to come make the bed. We tried to do it ourselves but there was not enough bedding to do so. Although it took about 10 minutes for the staff to bring the bedding to make the bed up. Unfortunately not 1 apology which in a chain like this is not really what is expected, in fact you would expect this to happen full stop.
The night was fine and breakfast in the morning was very good.
June 30, 2015
Rated 5.0 out of 5.0 by Audi A1 Great position for flights from LGW
Good hotel at very competitive rates.Friendly and very helpful staff.Parking/leaving the car was no problem...again good rates
June 27, 2015
Rated 5.0 out of 5.0 by Rachpage Convenient and value for money
It was a great comfortable stay. I like this hotel as it's convenient from the airport, the rooms and comfortable and the food is great in the restaurant. I traveled with 6 other people who had not used the hotel previously but will do in the future.
The only slight complaints are:
The restaurant was too cold but when we mentioned it, the air con was turned off.
The air con in the bedroom didn't work properly so it was very warm.
The shuttle bus was very overcrowded and a few people did not get on. Could there be more than one bus at peak times. This was 4am
June 26, 2015
Rated 5.0 out of 5.0 by alison77 Great stay for early flight out
Checked in early enough to get to spend the day in London - very easy to access with the shuttle to the station and catch the Gatwick Express!
Transportation runs through the night and allowed us to catch a show in London knowing that it was easy to get back to the hotel. Made our last day in England very enjoyable and productive! Hotel staff very accommodating and friendly and the lady who helped us with the linen situation was really, really good.
Would definitely stay there again before a morning flight out!
June 25, 2015
Rated 4.0 out of 5.0 by Robbie30 convenient for airport but shuttle bus should be free as in the States
Shuttle bus from airport should be free as in the States and the Wi-Fi connection automatic .....
June 25, 2015
Rated 5.0 out of 5.0 by oj555 Perfect for travel parking
Great hotel for travellers using Gatwick Airport. Parking deals are excellent and the service provided meets all expectations
June 23, 2015