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Rated 4.4 out of 5 by 400 reviewers.
Rated 5.0 out of 5.0 by Superb staff and excellent hotel Outstanding service and happy friendly staff who were continually helpful. July 31, 2015
Rated 5.0 out of 5.0 by Excellent hotel in Glasgow I can thoroughly recommend this hotel. The staff are very friendly and helpful and the restaurant is particularly good. I particularly liked the fact that you could choose off any of the hotel's menus when ordering room service. July 30, 2015
Rated 5.0 out of 5.0 by Really good place Reception staff were excellent. Knowledgable and courteous and nothing was too much trouble. Food and bar very good and reasonable. Hotel ideally located for shopping or a night out. July 29, 2015
Rated 2.0 out of 5.0 by Customer service to be improved Stay was OK but staff customer services could have been better. After arrival front desk didn't discussed anything on the welcome drink for gold member. I volunteer requested to have a drink. I have requested room upgrade being part of IHG reward club. First he told there is no policy for any room upgrade !!! when I highlighted my previous experience with same brand hotel then immediately said no room available for upgrade without properly checking on the system. These are all OK but shower and wash basin taps are not working properly. Somehow managed and left message about the problem when I checked out. Not good experience as frequent member. This is second bad experience and need to think to visit again. July 28, 2015
Rated 3.0 out of 5.0 by Near the centre of town Great place to go sight seeing from as nice and handy to town. Bit noisy for sleeping though. Comfy and clean. July 26, 2015
Rated 5.0 out of 5.0 by Great Service There is nothing we could find fault with in the hotel. Staff were all very pleasant and helpful and the position of the hotel is perfect for all parts of centralGlasgow, Also very convenient for bus and railway stations.Will definitely make this hotel our number one choice when visiting Glasgow. July 24, 2015
Rated 4.0 out of 5.0 by A much improved hotel We have stayed in the hotel many times because of its excellent location and have always found it to be clean and adequate. However this time we were in a refurbished room and it made a huge difference! Obviously the room was still small but very well appointed with adequate storage space and a huge television. It would have benefitted from having another armchair. As always the staff were courteous, helpful and friendly. July 23, 2015
Rated 5.0 out of 5.0 by Great experience Very friendly city centre hotel. Welcoming staff, excellent food and very comfortable rooms July 21, 2015
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