Rated 4.1 out of 5 by 778
Rated 5.0 out of 5.0 by pandk One night before early flight!
Booked for one night before flying to Tenerife.
We really enjoyed our stay before jetting away on holiday. The staff are superb – not once did any of them not engage with you whether it was Reception, Bar Staff, Chambermaids each and every one took the time chat and speak to you. As a Platinum Elite IHG member room was upgraded and points awarded also on checking in.
Dinner was a good on a par with city centre prices. Crispy Squid, Garlic Mushrooms as starters, Mains Breast of Duck and an 8oz rump, couple of G & T’s and a bottle of Prosseco (£17.95). Again all the dining staff were cheerful (Victoria was our server) but our wine we ordered when placing our food order arrived at more or less at the last mouthful of main course. We did ask twice about this. Not particularly bothered as we just sat on in the Restaurant and finished it. Not as if we were rushing anywhere. Breakfast – Can’t comment as we had to be in the Airport really early.
Our room was 608 (IHG Club Room) and looked down the runway. The room itself was good not the biggest I’ve stayed in but everything we needed. Chilly on entering but wacked up the AC to heat rather than cool. Room was soon toasty. No discernible air plane noise was noticed.
Really a handy hotel for a one nighter as it is literally 2 minutes’ walk to the Airport building. Will I be staying again – Yes!
30 March 2015
Rated 3.0 out of 5.0 by Hammy10 Overnight stay
My stay was not as good as I normally have at this establishment. I was allocated a room that was the opposite of what is indicated in my profile. I was allocated a twin room when my travel preference is a double bed. The WiFi didn't work for ihg club member. Also the TV alarm system did work on this visit.
29 March 2015
Rated 2.0 out of 5.0 by David 1411 Restaurant & Bar - lacked customer service
Perhaps it was bad timing on my behalf but after pre booking dinner Bed & breakfast then I was entitled to expect when I wanted to eat !
At dinner due to a large coach party I was aksed to wait firstly for 5 mins to get a table ready, then on my return asked to come back 45 minutes later!!!
I then kicked up a fuss I I should have been informed by reception when checking in details of conveneint eating that evening>
At breakfast it was extremely busy and once again had to wait, but on this ocassion did not have the time due to my flight arrangements.
29 March 2015
Rated 5.0 out of 5.0 by weebonniegirl Great room & excellent service
Our room was great with a huge bathroom. Reception also found us a wheelchair and a porter which saved me going across to the airport to get a wheelchair.
29 March 2015
Rated 5.0 out of 5.0 by ET70 Very convenient
Stayed both going and returning from abroad. Very comfortable and staff friendly and very efficient. Food good. Would recommend to friends
29 March 2015
Rated 3.0 out of 5.0 by Lochaber1965 Not the best, but comfortable enough!
Good service overall, though when I stayed one night I tried to rebooked a room for a week later and the price was 50GBP more expensive. When I arrived, after speaking to some friends who were also there, they had also experienced a price hike of approx. 50GBP on their room. Seems like when its busy the price of the rooms go up quite considerably.
I use this hotel a lot as it is straight across from the terminal, but next time I will be looking round the corner at the other hotels available
Some of the staff do need some customer relationship training, as after I was discovered smoking in my room(and the hotel does advertise smoking rooms on their booking site, though when you arrive they don't have any?# I was fined 100gbp, the DM #Duty Manager) was less than courteous and had no idea how to speak to me other than demand I pay the fine?
I work all over the world in the hospitality industry, and if one of my staff spoke to a customer discourteously, they would be up for re-training, or if it was a senior member, they would be put on a customer relation course
Also, depending on which floor/room you are in the internet can be very slow
28 March 2015
Rated 5.0 out of 5.0 by NifferD Overnite stay outward and inward
The service was friendly in all areas of the hotel, our dinner on return in the restaurant was very nice - Guinness steak pie and good portion. If anything the restaurant menu for dinner could be bit more varied would be my only comment. I have stayed here in the past when travelling and would be happy to do so again.
26 March 2015
Rated 5.0 out of 5.0 by MrsEC Pre holiday stay
We have stayed here before and the excellent service remains the same. Light and spacious reception area, good dining room, and good seating areas at bar and around reception.
Good sized bedroom and bathroom, well sound-proofed. Room was so warm we had to turn the air conditioning/heating unit off as we couldn't turn it low enough.
Staff were very helpful and always smiling.
A great place to stay.
23 March 2015