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Rated 4.5 out of 5 by 248 reviewers.
Rated 5.0 out of 5.0 Gloucester Cheltenham Hotel from walking the door was simply brilliant. Customer services was 110%. I just could not wait to have breakfast on our last day. A lady we got to know on the catering staff was simply fantastic. She was around just before we left also when we were singing her praises to the management of the hotel. All staff were simply really pleasant. There is not enough good customer service in places nowadays. Working in retail and having to do customer service for a living it is nice to stay somewhere that I don't have to go home and start writing e mails about bad service. Good work guys cant wait to stop here again 28 January 2015
Rated 3.0 out of 5.0 by Overall OK However The staff is friendly, check in was perfect! Overall OK, however there are a few points worth mentioning. The room was never vacumed during the whole stay (my wife was in the room everyday for 15 days straight). The internet is for free but very very slow. We had dinner on 4 occasions in the restaurant. On all bills I was offered the opportunity to add a gratuity, which I did. Not knowing that a hidden 10% service charge was already added to the bill.... So I ended up giving a 25% ish tip. On one occasion we had ordered the special of the week. But the price on the bill was wrong (more than the advertised menu price) for both dishes. The excuse that we got was that the prices in the computer had not been updated. The bill was corrected after I asked for it. Upon checkout we found out about the service charge and extra tip. The receptionist deleted the service charge from the final hotel bill. I know that we will get the standard responce from the manager, thanking us for the stay, hope to see you back and we will instruct our personnel and pay close attention etc. However, this complaint has been made by previous guests and is apparantly still not fixed (despite the instructions). 28 January 2015
Rated 4.0 out of 5.0 by Good hotel with good service. Good hotel in general but slightly disappointed that the main restaurant wasn't open for the evening meal and the bar area wasn't a suitable venue for our business meeting. My room television had an intermittent fault, which was annoying. The overall service was good and the room was very clean. However, the bar food service was slow. 22 January 2015
Rated 4.0 out of 5.0 by Great Stay spoilt by Staff not doing what they said they would do Had a lovely stay on 27 Dec 14. Rather than issue me a Welcome Bonus points voucher the reception staff said this would be credited to my Rewards Account direct by them. 1 month later and I'm still waiting and that's despite at least 4 chasers via the IHG Missing Points query (none of which have been acknowledged/actioned). 22 January 2015
Rated 5.0 out of 5.0 by two night stay value for money stay staff very freindly rooms clean and comfotable breackfast excellent ideal for getting about in this area 03 January 2015
Rated 5.0 out of 5.0 by Excellent Hotel. This is how all Holiday Inn's should be. I was upgraded to an Executive room in which the furniture was in good condition and the chairs comfortable. The bathroom was bright, spacious and clean. The room was quiet and dark, the bed comfortable so I had a good nights sleep. I ate in the restaurant for breakfast and dinner and found the food well cooked and the staff efficient. The reception staff and management were pleasant and helpful. I found the gym/health club better than the average. I could find no faults and I'll be happy to return. 02 January 2015
Rated 5.0 out of 5.0 by Leisure facilities Excellent provision of gym equipment, as well as swimming pool and sauna etc. The inclusion of a drying machine in the changing room is always welcome, as are the individual shower cubicles. 02 January 2015
Rated 5.0 out of 5.0 by A Chance to Relax My wife and I spent a couple of nights here as a part of our wedding anniversary. Our days were spent walking and bird-watching, so the warm, relaxed atmosphere of the hotel complimented our time outside well. The Spirit Health Club was just the place to exercise before breakfast and unwind on returning back to the hotel. Our room was of the usual high standard at Holiday Inns and very quiet, ensuring good sleep at night. The variety of breakfast items on offer was good and there were attentive staff to meet special requests of guests. Being located in a business estate we did not walk out from the hotel, so some real ale in the hotel bar would have made our stay perfect. 25 December 2014
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