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Rated 4.5 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by Good place for a weekend break Very friendly and helpful staff. Good facilities. Excellent breakfast. 26 February 2014
Rated 5.0 out of 5.0 by Your staff make this a brilliant place to stay We were not overly pleased with the first room we given. We had a further issue over some food. The staff responses to our problems and complaints were superb. They were truly excellent and transformed our stay. So thank you to all of them. 12 February 2014
Rated 5.0 out of 5.0 by Great stay, great staff We stayed for the weekend for my birthday. We had a lovely time. Staff are very good. They have a very high level of customer service. Couldn't do enough to please you. For example, our toilet broke so for the trouble they gave us a complimentary upgrade. We will be going back soon with our two children just to chill for the night. great hotel with out standing staff... Keep up the good work. Hotel was very clean, food was very good too. 12 February 2014
Rated 4.0 out of 5.0 by Weekend away with four family members Ideally suited for visiting both Gloucester and Cheltenham with easy parking and access. The hotel has a great swimming pool complete with sauna, and steam room and is ideal for all ages. The hotel team are very friendly and helpful and gave advice on where to go etc. Food from the restaurant was very good and the buffet breakfast fantastic. We all had a great time and considering visiting here again later in the season. By this time free Wifi will be available for all IHG Members something I missed because 3G reception was not great. 12 February 2014
Rated 5.0 out of 5.0 by Nice staff, good facilities and a great nights sleep First time at this hotel. All the staff I came into contact with we're cheerful and very helpful. The public areas of this hotel are well kept including the bar and gym. The room was spacious and clean and I had a very good nights sleep. If you are in the area on business this is all you could need in a hotel. Recommended. 17 January 2014
Rated 5.0 out of 5.0 Home from home The staff are friendly, hopefully and make the hotel a fun place to stay. They provide that little bit more to make it a home away from home. The hotel takes note of feedback and make changes to keep it fresh for the regulars. 14 January 2014
Rated 4.0 out of 5.0 by Excellent staff made this a hotel we will visit again Staff in all areas were very very friendly and gave excellent service. Reception bar staff and maintenance staff all very very good. Disappointed that no New Year entertainment of any sort and also the value of the food served though breakfast was great value. Leisure facilities were excellent also. This hotel is definitely well worth a visit which we will do again. 07 January 2014
Rated 3.0 out of 5.0 by Ok hotel, but you need a car! Spent three nights at the hotel as a treat after new year. Me and my partner enjoyed the health facilities which were excellent. Staff were ok, although I felt I was inconveniencing the lady on reception when I was checking in. Bar and food very expensive and nothing special. Room was big and warm with comfortable beds and the bathroom was a decent size. Overall an average hotel, not memorable, but comfortable. 03 January 2014
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