Rated 4.2 out of 5 by 181
Rated 4.0 out of 5.0 by Lone Ranger Great Service
From time to time, we enjoy very much on the service of your hotel, every staff is friendly and make us feel like at home. Namely your front desk staff, Helen, Frankie and your cook, Justin are wonderful staff who really enlightened our stay in Guangzhou. Please send our appreciations to them and encourage them to sustain their good effort.
Last but not least, the air-conditioning problem in our room that caused us a very bad sleep. This problem is obviously a fatal weakness, especially happened in the very hot weather. If you cannot fix this basic problem, undoubtedly we'll move to a better hotel to enjoy a more comfortable holiday!
04 June 2014
Rated 5.0 out of 5.0 by LWH313 位置便利
03 June 2014
Rated 5.0 out of 5.0 Comfortable experience and great service
-Value to stay
-Clean and tidy room service
02 June 2014
Rated 3.0 out of 5.0 by Henry9797 空調
21 May 2014
Rated 4.0 out of 5.0 by Ted Yockey Taxi service
I'm satisfied the good service in this hotel.
However one thing needs the consideration - taxi arrangement.
It's too hard to catch the taxi at the hotel. Guess hotel may have the contract some taxi companies to standby in front of entrance. Since my waiting for taxi around 20 mins when check-out...
19 May 2014
Rated 4.0 out of 5.0 by HighTech Good Alternate for Canton Fair
All the places to stay near the Canton Fair are expensive so we have stayed a few times at this location. The bus will take you to and from the fair so works out great. The food is great especially the spaghetti, burgers and pizza. All the staff are great and are always there to help or answer question.
08 May 2014
Rated 4.0 out of 5.0 by StephenN Don't let the entrance put you off
This is an excellent hotel with very professional and friendly staff. The breakfast room is excellent and the staff make you feel really welcome.
The front entrance to the hotel is appalling. There were Chinese street vendors washing raw meat/chicken pieces down the street - right outside the hotel when we arrived. There are a number of beggars at the door harrassing you for money or trying to sell you cheap 'gifts'.
Most of the taxi drivers we used did not know the hotel or where it was located - I guess this is indiciative of Guangzhou taxi drivers instead of the hotel!
06 May 2014
Rated 4.0 out of 5.0 by EEEEeeeee Canton Trade SHow
Nice hotel with great location. Staff excellent, esp the bell hops. Excellent service. I was not allowed on the executive floor even as a Platinum Member. I was told I traded this for an upgraded room but I was not given a choice. The food was very very expensice, but lots of very nice places to eat just out the door and 1/5 the price. Next trip will be at a different property where they recignize the dedicated customer to the chain. Carpets were very very dirty
03 May 2014
Rated 1.0 out of 5.0 by Seb13 Getting worse and time to move on to another hotel
I am staying in this hotel during the Canton Fair for 7 years now and this hotel is getting worse.
Although the staff is trying to help but their English is not understandable and poor. So, if you don't know Chinese you are lost in translation. I called the room cleaning to bring me cotton buds, but they brought me a Hamburger instead. Then the room cleaning is not how it was years back. I found drain hair and dirt on the weighning scale, which was not cleaned and removed for 2 days. On the 3rd day I called the front desk to have them removed and cleaned (during Canton Fair, it is almost impossible to change the room).
The Restaurant buffet food is getting from year to year, so so. Maybe they should stop offering buffet and increase the selection on their menu. The cooks, who should prepare for you some food at the buffet for you at request have a look in their face like, "please don't talk to and bother me".
Then I wanted to book a table at the famous Guangzhou Restaurant next to the hotel, where I traditionally always have my dinner with business partners, but this time they refused to help me to make a reservation at the front desk. The reason stated was, that they don't have the number of the restaurant. So much, for the time of internet and smartphones, where you can easily check. Just to note, this Guangzhou Restaurant has been her in the Area (just a few steps from the hotel) for over 90 years. Just to note once more, before it was possible and before they had the number and helped me.
As before I very liked to stay at this hotel, even the shuttle bus trip to the exhibition center takes approx. 1 hour, it was really good, the service was first class (the staff could even remember old guests, and because I like the location. So, after 7 years, I think it is time to move on to another hotel. For the price of a room in this hotel, the brand and the quality standard, you should expect more and you can.
24 April 2014
Rated 5.0 out of 5.0 by Davykong Bath room
I would like to see they can change the better quility of the shampoo & conditioner , bath gel , as least on the exccetive level .
22 April 2014
Rated 3.0 out of 5.0 by giabot Good for a local stay
i stayed at this property during the Canton fair.
The hotel staff were great and could not ask for better service from the staff.
The area where the hotel is, gives a good feel of the local area.
The shop and food offered in this area is OK for local residence.
I'm not too sure for a international visitor staying here.
I was here for a exhibition, i think if i was here for tourist reasons i may have been in the wrong area.
Overall, it was a good stay, I may stay here again if I am to visit the Canton Fair again.
22 April 2014
Rated 4.0 out of 5.0 by BENTO 房間夠大, 牀很軟, 很舒適
一般國內酒店的牀比較硬, 很不習慣. 所以很少到國內旅行.
但 Holiday Inn 所提供的牀很合適我的要求. 晚上睡得很OK.
而且位置都很方便. 晚上到樓下行街, 已經什麼都有得買 .
第二朝, 一早到對面廣州酒家飲茶, 都好方便.所以每次到廣州都會
22 April 2014
Rated 4.0 out of 5.0 by 爱做梦的人 体贴细心
20 April 2014
Rated 3.0 out of 5.0 by Frankyw experience local life, but dont drive there
Very close to local shopping area. Although nothing fits my needs, its still good to see how local people live. Great chance to try some very typical local food.
Requested to upgrade to club floor but not answered, though my rate already includes breakfast.
Room is big but not elegant. Its quiet anyway.
Key problem is driving there. Hard to find is one headache. High parking fee is another. Its rare to charge hotel guests for parking in china. Not recommended if you drive there.
10 April 2014
Rated 5.0 out of 5.0 by Ottife 服务一流， 硬件一流
10 April 2014
Rated 4.0 out of 5.0 by hungrier Room service
Staff are lovely and try to be very helpful but their standard of english is very poor both in the restaurant and answering room service calls. For example on this trip room service had a special offer on vegetable curry for 38. I phoned down to the restaurant and placed my order stressing the words vegetable curry at least 6 times as I have experienced communication problems previously in this hotel. 20 minutes later a chicken curry was delivered - I am a vegetarian. From experience it is pointless trying to make the kitchen aware of the error. I could not eat this meal and on checking out I was charged 78. I explained the mistake to my check out cashier but she displayed as much comprehension as the restaurant staff so I was charged for something I did not order nor could not eat.
Also at 2 am on the morning of 24th I was woken up to the noise of someone trying to gain entry to my room. I had to go to door to convince them they at wrong room. I then rang the night manager who told me he would investigate and ring me right back - I am still waiting for that call.
Look again I would like to say that the staff are very friendly and genuinely try to be helpful but in a lot of cases their lack of english is very frustrating.
28 March 2014
Rated 5.0 out of 5.0 by 草本动物 每次广州出差都住这
25 March 2014
Rated 4.0 out of 5.0 by Jhunt1957 Excellent location if you are wanting to experience China
So much to seen in the area. Walking street and the local sights nearby make it an excellent choice for tourist and even those of us who travel China frequently.
Paid more for a better room on my last visit and still got the same room.
There is really never any recongnition of your status tab this hotel.
22 March 2014
Rated 5.0 out of 5.0 by pensioner2014 great location
we love this hotel as it is located in the heart of the shopping and eating places within walking distance.
However, for whatever reason, we did not get the hotel stay points which we paid for the hotel stay ( Jan. 27-29,2014).
the IHG reported that there was no hotel bill to show our stay, so it was considered non-credited stay.
15 March 2014
Rated 5.0 out of 5.0 by RichardKK Spacious, new and clean
speak highly of the concierge, Jacky, who is friendly and helpful in recommending places to eat and tour around. Jacky deserves the best.
13 March 2014
Rated 3.0 out of 5.0 by shef STAFF
The house keeping, bar staff & the asst manager were completely disappointing.
at times they would act as if they understood english & at their convenience they would act as if they cannot understand a word.
so eg: pls pick up the tray or dishes or clear the food like basic terms were not understood.. neither by room service nor by asst manager.
Asst manager kept calling us at odd hours to understand what we wanted to say.
The bar waiter took over an hour to get our food.. so from we waited for an hour & went to the room at 11.30pm requesting him to serve through room service.. still we were served at 12.15 am.
The basic english language is so important for a high end hotel like Holiday Inn.
Also a airport pick up or shuttle should be a part of the package like every other hotel.
12 March 2014
Rated 4.0 out of 5.0 by Kevin SH 内外有别，不够灵活
11 March 2014
Rated 5.0 out of 5.0 by bloodydar great service
Room is clean and confortable. Location is excellent with a lot of Guangzhou style cousins nearby. The shopping area is just next to the hotel.Staff is helpful and friendly. Highly recommend this hotel and will stay again for future visit GZ
07 March 2014
Rated 5.0 out of 5.0 by Moe2929 business trip to Guangzhou
I stayed in this hotel during my business trip to Guangzhou... I found this hotel standard is much higher than usual standard Holiday Inn in general, no wonder, there are lots of awards in their lobby...
I really like staying here, because the room size is huge, and is really modern... The bathroom is also really nice... You can feel the good scent as you enter the lobby of this hotel, until u go to ur room,
04 March 2014
Rated 4.0 out of 5.0 by 打桩模子 无题
08 February 2014
Rated 5.0 out of 5.0 by 亮晶晶！！ 性价比高
05 February 2014
Rated 5.0 out of 5.0 by freddy1 great place for adoptive families
we stayed at this holiday inn for the tail end of our adoption for 5 days and I only have great things to say about my entire stay. I was impressed how they made our stay comfortable due to the 2 interconnecting rooms they put us in. I hear that most adoptive families stay at the China hotel and that's probably great but in my humble opinion, I feel there is far more value to not only the staff but the location of this hotel. I didn't deal much with the front desk staff as much as the cleaning and breakfast staff, however they greeted us warmly upon check in and were professional upon check out. the cleaning lady and the breakfast lady were the friendliest you could meet. my entourage of kids were rumbustious however they treated them with sincere care and humor and most of all they demonstrated their professionalism by the patience they had for my kids. the restaurant with the fish was awesome. pricy for a family of 6, but I chose this life...wherever I go with my kids it will always be pricy, even McDonalds!
22 January 2014
Rated 5.0 out of 5.0 by Jimy Great hotel at a very convenient location
Beautiful hotel with a large and well presented lobby. Rooms large and clean and also well presented. Very convenient to the busy streets of Guangzhou. Will definitely be back!
18 January 2014
Rated 4.0 out of 5.0 Leisure
It is a very good place for leisure. Good restaurant nearby!
13 January 2014
Rated 4.0 out of 5.0 Good place for friend gathering
Holiday Inn is a very good place for friends' gathering. Plenty of good restaurant nearby!
13 January 2014