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Rated 4.0 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Mi estancia en Guatemala Me senti como en casa, la habitacion muy amplia y comoda me invitaban a descansar cada vez que regresaba de finalizar mi dia laboral bonita experiencia disfrutar del mundial fuera de casa pero a la vez comodo por que podia escoger mi programacion, Guatemala es bonita y calida no dudaria regresar una proxima vez 27 June 2014
Rated 3.0 out of 5.0 by El Hotel no hay duda que necesita remodelacion Me hospede una noche en el hotel en la habitación 802, y lastimosamente el estado de la habitacion deja mucho que desear, necesita una remodelacion extrema, se ve muy vieja y además requiere mayor cuidado en la limpieza, la alfombra tenia mal olor, el vidrio de la ventana muy sucio, y las camas mal arregladas, se nota que las habían hecho por salir del paso, en definitiva no me volvería a hospedar en el Hotel, no cumple los standars de un Holiday Inn 25 June 2014
Rated 5.0 out of 5.0 by Mi experiencia en Holiday Inn Guatemala La ubicación del hotel es segura y hay mucho entretenimiento alrededor. El precio es justo, las habitaciones cómodas, silenciosas a pesar de estar en una zona de entretenimiento. El servicio de internet viene incluido en el precio de la habitación, lo cual es un buen atino (no todos los hoteles a ese nivel lo incluyen). La habitación cuenta con tina de baño, ideal para eliminar el estrés del día a día. El servicio al aeropuerto es a toda hora. Ofrece todo lo necesario para un buen viaje de negocios y de ocio. 25 June 2014
Rated 4.0 out of 5.0 by Un lugar seguro y cómodo Excelente hotel para un estancia cómoda y segura, con personal enfocado al servicio al cliente. Con excelente ubicación en la zona 10 y excelente accesibilidad a establecimientos y comercios. 22 June 2014
Rated 5.0 out of 5.0 by Casi perfecto Me gusta mucho este hotel, el único detalle que hace falta mejorar es la disponibilidad de Internet, ya que sólo dan acceso a un dispositivo por habitación, y yo tengo al menos: laptop, Tablet y 2 smartphones. Deberían mejorar los accesos a internet. Por lo demás está excelente! 22 June 2014
Rated 5.0 out of 5.0 by piscina confortable es un hotel agradable, lleno mis espectativas lo considero de calidad, y la calidad humana de los empleados es muy buena 19 June 2014
Rated 5.0 out of 5.0 by EStadia Para mi lo unico a mejorar despues de mi ultima estadia es el ara del gimnasio, ya que como comente anteriormente no sirven las maquinas para nada 17 June 2014
Rated 5.0 out of 5.0 by Privacidad y Servicio Siempre encuentro tranquilidad, y un excelente servicio, debido a mis constantes viajes por motivos de negocios. 17 June 2014
Rated 5.0 out of 5.0 by Muy buena la Experiencia en el Holiday Inn Muy buena la estadía y el equpo de trabajo. De hecho voy para Honduras y buscare un Holiday Inn 16 June 2014
Rated 5.0 out of 5.0 by Comodidad y relajación posterior a un arduo día de trabajo Muchas gracias Holiday Inn Guatemala, pude relajarme y descansar cómodamente en la habitación, y disfrutar de sus instalaciones. Muy buena atención de todo el personal y la recepción 10 June 2014
Rated 3.0 out of 5.0 No esta a nivel de la cadena Holiday Inn Falta remodelación al hotel, descuidado el aspecto de los baños y servicios de internet muy lento 06 June 2014
Rated 5.0 out of 5.0 by Amabilidad del personal Un plus del hotel es la amabilidad y procura de soluciones de parte del personal. Requería un cuarto con aire fresco y fueron muy amables en ayudarme a encontrar una solución al respecto y trasladarme a una habitación que reuniera estas condiciones. Gracias por todo 02 June 2014
Rated 5.0 out of 5.0 by Habitación acorde a mis necesidades de Negocio Me pareció una habitación muy cómoda inclusive para una noche romántica es muy apropiada y la cama muy adecuada para el descanso. 01 June 2014
Rated 4.0 out of 5.0 by It's a Holiday Inn but it's a good one. The hotel itself is good, the service and staff tried to be very accommodating and the location is very centric in zona viva. But the same location is a bit of a detriment because it's in a very transited street so you hear a lot of the traffic. 03 May 2014
Rated 5.0 out of 5.0 by very nice.. we stayed in room 1201 for 7 nights. the room is quite large and comfortable. the view is fantastic. we asked for extra towels on the first day and the housekeeper kept putting the extra towels in the bathroom for our entire stay. all around a very good experience. 03 May 2014
Rated 2.0 out of 5.0 by Staff was not helpful at all No internet service for two days and I was not contacted by the GM at all. 03 May 2014
Rated 2.0 out of 5.0 by Extremely bad internet service Most of my traveling is for business and usually Holiday inn is a guaranty of a good hotel and a fair internet service. Unfortunately, Guatemala Holiday Inn is very bad. My bose and I stay in different rooms and we agree that it was a the worst internet service. Most of the staff was trying to help me with this issue but one moning that I needed to send some important emails, I called of help and a gentlemen called Elias answered me and I explained my problem and he me put me on hold for a long time since he had to solve other guest problem before mine. When asked him why he put me on hold he said that he had to solve easier problems before mine that's incredible. Later on, I received a call from a nice girl from the staff asking me about my problem but it was too late. 14 April 2014
Rated 3.0 out of 5.0 by Good location, internet could be better Internet was not working well, and they only provided one access for internet (extra account would be charged). Quality hotels provide an account for the room, not the device... thats cheap. 04 April 2014
Rated 5.0 out of 5.0 by Comfortable bed and greatservice Actually when I am at the holiday inn Guatemala my nights of sleep are really pleasant since the excellent beds make me wake up very good mood the next day, and really the food of the restaurant is also another excellent option since in many times do I have to be working on a fourth and not to interrupt the work end up asking for my meals in the room. The location of the hotel is excellent. I think the internet could improve a little. 04 April 2014
Rated 5.0 out of 5.0 by Nice Stay Room was nicer and bigger than expected! We were on the 12th floor. Housekeeping was very nice. Front staff were efficient but didn't seem pleasant. We really enjoyed the pool looks much nicer in person! 02 April 2014
Rated 3.0 out of 5.0 by Necesidad de Cuidar los detalles Tuve la oportunidad de visitar por primera vez Guatemala y hospedarme en el Holiday Inn como suelo hacerlo en los países que visito por negocio o turismo. En esta oportunidad, tuve dos incidentes sobre los cuales me gustaría llamar su atención: 1.- En mi primera noche de alojamiento no había shampu en el baño por lo que tuve que solicitarlo en la noche y además no me indicaron que no colocan acondicionador para el cabello. 2.- La segunda noche, al llegar a la habitación la cama estaba preparada pero la almohadas no tenían funda por lo que tuve que solicitar terminaran de preparar la cama. 01 April 2014
Rated 5.0 out of 5.0 by Time to Relax Visited Guatemala City during the February 2014 for 9 days. Originally planned a vacation to relax at the hotel and stay in-town. After arriving at the airport, you walk out to the pickup area. A gentleman with a sign for three of the hotels that included Holiday Inn. He took my luggage and put it into the van with 6 other people. Plenty of space an comfortable. The hotel is located in an area of Zone 10 that is very safe. Checked in by the front desk attendant named Evelyn. She was courteous and had a nice smile. She checked me in quickly and offered me a complimentary snack. Sweet or salty. I choose the sweet cookies. I received 9 coupons for the breakfast buffet on the second floor. Lovely lobby, but only 2 elevators. Usually you had to wait 45 - 55 seconds for the elevator to reach the bottom. I was located on the 12th floor. Room 1208 was at the end of the hall on the right. Generously sized room with a big bath and a balcony that looked down on the Hard Rock hotel. The televisions are HD, but the channels are not. There are HDMI ports on the back and not easily accessible. There is a desk with two electrical sockets (110V) on the front. A definite plus. Bed was King size and very soft. Four pillows, 2 soft and 2 firm. Bathroom had all the usual amenities and coffeemaker. A few of the other reviewers noted that there is music late at night and concerned me when making my decision to stay here. To set the record straight, it is only on Friday and Saturday night. You cannot here it when the television or the air conditioning is on, and they stop playing at 12am. I also brought ear plugs, but did not need them. The breakfast buffet was standard. I love meat and only one day they had bacon. The rest of the days they had local food that mostly everybody will love. 5 different types of juices and 4 different food stations. Milk and Cereal, Fruit, Hot Food, and Breads and other baked goods. Be sure to bring your ticket. The hotel is located with four other hotels. There is a McDonald's literally 45 seconds by foot from the hotel. A Burger King is one block to the north. Two malls are in 15 minutes walking distance. A third smaller shopping plaza where the Burger King is at is only 2 minutes away. There is a small convenience two buildings down. Most restaurants will send a vehicle to pick up and drop you back off for free if you make a reservation. I looked for the best restaurant that had steak and flan. I started this vacation just to relax and not to do day trips. After the third day, I was bored and booked two days trips. One to Tikal, a famous Mayan ruins, and Pacaya, a local active volcano. Well worth the money and had a lot of fun. Definitely set aside time if you can for these two places. I would highly recommend this hotel. It my housekeeper, did a fantastic job of cleaning the room and setting it just the way I liked it. I forgot her name, but she is only 4 1/2 feet tall. A front desk attendant named Fernanda, went out of her way to help me get my cell phone minutes recharged so I can make calls and am tremendously grateful. I will definitely be staying here again next year. 24 March 2014
Rated 4.0 out of 5.0 by Stay in Guatemala City Near AirPort, convienniet distance to restaurants, only hotel bar can be better 15 March 2014
Rated 5.0 out of 5.0 by Brief but enjoyable stay I stayed here on my last night in Guatemala. The hotel was clean, quiet and very comfortable. The airport shuttle left on time at 0400 to allow me to catch a very early flight. The bed was very comfortable and I was able to enjoy a brief sleep before a wake up call early in the morning. Staff spoke excellent English when required. The room was spacious and very clean. Internet reception and speed was very good. I ate lunch in the restaurant and ordered room service for supper. Service was prompt and friendly. Food was acceptable although the chicken was somewhat dry and overcooked. 14 March 2014
Rated 4.0 out of 5.0 by visita de negocios Siempre soy bien atendido y muy tranquilo para dormir, ademas de un precio conveniente 09 March 2014
Rated 5.0 out of 5.0 by Un buen alojamiento La atención del personal ya sea en la recepción como en el restaurant, muy buena, atentos, agradables y voluntariosos. La habitación cómoda, amplia, limpia, le faltaría poder abrir las ventanas para renovar el aire. Buena iluminación para trabajar en el escritorio. Falta de enchufes adicionales para cargar los equipos.El baño limpio y amplio. Lo desfavorable la conexión de internet, imposible conectarse, muy lenta, se cortaba, y el no poder tener dos equipos conectados en forma simultanea (celular y notebook) dificulta la comunicación y el trabajo. El único aspecto negativo. 25 February 2014
Rated 2.0 out of 5.0 by Holiday Inn "GUA" Los servicios no son los mismo que en otros paises 23 February 2014
Rated 5.0 out of 5.0 by Best hotel stay in Guatemala City I travel every three or every six month to Guatemala City. This was my first stay at the Holiday Inn. Was a great stay, right in the center of the city. Was fabulous. Definitely will be going back and stay at the Holiday Inn. 12 February 2014
Rated 1.0 out of 5.0 by Not coming back It is incredible that an hotel in the year 2014 doesn't give a good and reliable internet service. I was on a 2 day working trip and the internet service was terrible. I was with another person in the room and we couldn't use the internet at the same time. The breakfast was good. But the rest of the meals terrible. We had a 6 am flight to catch. At 3 am the hotel doesn't have hot water. Never coming again or recommend it 03 February 2014
Rated 4.0 out of 5.0 by Excellent I always have a great time staying in Holiday Inn. excellent location and great personnel 29 January 2014
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