Rated 4.3 out of 5 by 256
Rated 5.0 out of 5.0 by Mrs D2 Fantastic customer service and facilities - happy kids, happy mum
I don't usually bother to write reviews however on this occasion I was so impressed with this hotel I thought they deserve to hear it. I spent two nights at the hotel with my two young girls (6 & 3), from the moment we checked in the girls were made a fuss of by all the staff. They received a welcoming goody bag and a voucher for free milk and cookies for each night of the stay. There was a toy area in the corner of the bar and we had been given a room on the ground floor. The hotel room was spotless and the sofa bed made up. The only negative comment I have was that the bathroom fan was running constantly although you could not hear it with the bathroom door shut. The mini bar had been emptied and a note to say we could use it for our own items (very handy when travelling with little kids). At breakfast the staff all chatted to the girls and made them very welcome with lollipops and letting them feed the hotel fish. The milk and cookies and toy area mean't I could enjoy an evening drink in the bar ( the girls even got balloons) combine this with a lovely swimming pool and the girls didn't want to leave! Thank you holiday inn for a relaxing break.
21 August 2014
Rated 5.0 out of 5.0 by David20 Great for overnight stay for a wedding
The staff were very friendly and helpful and made us feel very welcome. The room was very clean and comfortable and had everything we needed.
21 August 2014
Rated 4.0 out of 5.0 by Satisfied customer Comfortable and conveniently located
The hotel is smart, clean and well located for the cathedral, the hospital, the town centre and the relatives who we were visiting. The food was good both for breakfast and dinner. The staff were friendly and efficient. Although we were not travelling with children, we were impressed with the way that children were greeted and dealt with by the dining room staff. The one issue that we have is that, when booking, we were asked for our e-mail address. When we arrived at reception, we were asked for our e-mail address and we are again being asked for our e-mail address at the end of this review. It is a very minor point, but irritating, not least because your instructions warn us to avoid giving identifying details.
19 August 2014