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Rated 4.3 out of 5 by 391 reviewers.
Rated 2.0 out of 5.0 by No sofabed set up We stayed at the hotel for one night. We were early and were told by the lady at the desk to come back at 2:00pm as our room wasn't ready. When we returned at 2:00pm our room still wasn't ready and we were allocated another room. I was told someone would come and set the sofa bed up for my daughter. No one came to do this so my daughter ended up sleeping with us in the double bed. Not a good night's sleep as a result. 26 February 2015
Rated 5.0 out of 5.0 Excellent night's stay People friendly hotel - staff all very helpful. Restaurant lovely with a great choice of food. Will stay again! 26 February 2015
Rated 5.0 out of 5.0 by Great service and good facilities During our four day stay we had consistent good service from the well trained and friendly staff. The hotel is a very pleasant environment well located and the rooms are quiet spacious and comfortable. Overall very good value and we will be back. 26 February 2015
Rated 4.0 out of 5.0 by Overnight stay spoiled by other guests. This was our second stay here in three weeks. We travelled as a family (3) from S Yorks after work on the Friday, arriving at 10pm. Our room was clean, comfortable and had adequate space. We ordered room service (club sandwiches) which was tasty and hit the spot. At 11:30 we settled down as our alarm was set for 6:30. Our daughter had an important meeting at the University early the following morning. At 3:00am we were woken by noise in the corridor from what sounded like two females and one male. The door slamming, shouting and general disruption continued until 4:30. We got no further sleep following this. Not great preparation for our daughter or for us when we had a 200 mile drive home later that day. I accept that this was not the fault of the hotel at all but it wasn't what we were expecting from a quality establishment. 25 February 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service A nice hotel with helpful staff, Good food avialable in the evenings and a pancake maker for breakfast! 24 February 2015
Rated 5.0 out of 5.0 by Good Base From check in to check out found the staff very helpful and proffesional. Very comfortable, spacious and clean room good sleep after long days 24 February 2015
Rated 5.0 out of 5.0 by An excellent deja vu experience. With the help of ALL the magical staff, especially Carey & Barnaby my wife and I were able to make yet another hospital visit from Devon to Surrey into a short two day holiday . [The Royal Surrey Hospital is adjacent to the hotel] Needless to say that we are extremely grateful - many thanks again. To sum up: great welcome, excellent service,highly recommended. 23 February 2015
Rated 4.0 out of 5.0 by All very pleasant Pleasant staff. Warm welcome. Clean and comfortable room. Dinner was not up to much. 20 February 2015
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