Rated 4.3 out of 5 by 389
Rated 5.0 out of 5.0 by Mr I Great service and good facilities
During our four day stay we had consistent good service from the well trained and friendly staff.
The hotel is a very pleasant environment well located and the rooms are quiet spacious and comfortable.
Overall very good value and we will be back.
26 February 2015
Rated 4.0 out of 5.0 by Vickitoria1965 Overnight stay spoiled by other guests.
This was our second stay here in three weeks. We travelled as a family (3) from S Yorks after work on the Friday, arriving at 10pm. Our room was clean, comfortable and had adequate space. We ordered room service (club sandwiches) which was tasty and hit the spot.
At 11:30 we settled down as our alarm was set for 6:30. Our daughter had an important meeting at the University early the following morning. At 3:00am we were woken by noise in the corridor from what sounded like two females and one male. The door slamming, shouting and general disruption continued until 4:30.
We got no further sleep following this. Not great preparation for our daughter or for us when we had a 200 mile drive home later that day. I accept that this was not the fault of the hotel at all but it wasn't what we were expecting from a quality establishment.
25 February 2015
Rated 4.0 out of 5.0 by djl197 Comfortable bed and great service
A nice hotel with helpful staff,
Good food avialable in the evenings and a pancake maker for breakfast!
24 February 2015
Rated 5.0 out of 5.0 by Buffman Good Base
From check in to check out found the staff very helpful and proffesional. Very comfortable, spacious and clean room good sleep after long days
24 February 2015
Rated 5.0 out of 5.0 by JG235 An excellent deja vu experience.
With the help of ALL the magical staff, especially Carey & Barnaby my wife and I were able to make yet another hospital visit from Devon to Surrey into a short two day holiday . [The Royal Surrey Hospital is adjacent to the hotel]
Needless to say that we are extremely grateful - many thanks again.
To sum up: great welcome, excellent service,highly recommended.
23 February 2015
Rated 4.0 out of 5.0 by ChrisLJ All very pleasant
Clean and comfortable room.
Dinner was not up to much.
20 February 2015
Rated 5.0 out of 5.0 by map1812 Unexpected Pleasure
I didn't expect the Holiday Inn brand to provide the service that it did. The staff were very professional and polite and fully addressed my needs. They are credit to the hotel.
20 February 2015
Rated 4.0 out of 5.0 by SY29 Pleasantly surprised
Stayed here for one night at short notice, booking only a couple of days before staying & obtained a reasonable rate direct through IHG.
Car park layout in the dark not particularly clear, more lighting & signage would have beeen useful. Check in receptionist Katie (training) welcomed me, acknowledged my status & was quietly efficient.
Room itself was spacious with double bed & sofa bed. Had a good night's sleep. No recycling bin in the room so left newspaper & water bottles next to the bin in the hope they would be recycled.
Used the pool, steam room & jacuzzi both in the evening & the following morning. Works scheduled to be carried out in the changing facilities over the next few weeks, but the actual facilities themselves due to remain open.
Breakfast was perfectly acceptable. A nice touch was the Loseley yogurts as Loseley is only a couple of miles away.
Check out would have been a breeze except for some departing guests who were mannerless & impolite. Staff member Jenny was professional & polite & I admired the way she handled the matter.
19 February 2015