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Rated 4.3 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by winter weekend getaway staff was excellent, food was good. we enjoyed the pool eventhough the water was a little cold and so was the room the pool was in but we relaxed and had fun. the beds were comfortable and the rooms were quit nice 03 April 2014
Rated 5.0 out of 5.0 by Clean and Comfortable Stayed for only one nite but I would recommend this property. 02 April 2014
Rated 5.0 out of 5.0 by Clean and Quiet The rooms were clean, comfortable, and quiet. Staff was friendly and helpful. 13 March 2014
Rated 4.0 out of 5.0 by NO Fridge or Microwaves in all rooms We stayed for the weekend for our annual Family mini getaway and out of the total 6 rooms everyone had together only one of our family members had a fridge and microwave in there room. We had a small child so that was a bummer for us other than that service and hotel was good. 26 February 2014
Rated 3.0 out of 5.0 by Great hotel, poor customer service. Our room was not ready but the staff accomodated us with a complimentary drink for myself & snacks for my kids while we waited the 20 minutes until it was. Hotel and stay were nice, very convenient for shopping. Rang the front desk later to ask about the pool hours, & was put on hold for almost 5 minutes and never gotten back to. When I went downstairs to ask instead, I told him I was forgotten on hold & he apologized & said he had gotten busy & forgot me. We were then told there were beach towels in the pool area to use, but in actuality the towels were half the size and thickness of the bathroom towels. On multiple occasions I had to stand back and wait while staff finished talking to each other about random things, tried to find one another, or argued instead of acknowledging me. It was also nice that the kids got to eat free at breakfast. 25 February 2014
Rated 5.0 out of 5.0 by Special thanks for the lady at the reception I believe her name jovaz she was very helpful and extremely nice person Good experience and recommend this hotel for many reason close to Shoping area,good amenities friendly employee 24 February 2014
Rated 4.0 out of 5.0 by Great Front Desk Service Getting into Gurnee late and after 5 hours of driving in traffic it was very refreshing to be greeted with a warm smile and positive attitude from the front desk. 13 February 2014
Rated 5.0 out of 5.0 by One of the Best HI properties Everything was better than you would expect. I congratulate the mangers and the hiring manager for assembling such a strong team! 27 January 2014
Rated 5.0 out of 5.0 by Elite Appreciation LEMAR was a professional and assisted my business associate and I with ease and comfort after I incorrectly made my reservations for the wrong day. Changed reservations and included breakfast too ! Made a future customer of both of us. Good Job ! 26 January 2014
Rated 2.0 out of 5.0 by BAD room location! If you get the room 206 upgrade, decline it. The bed in on the other side of the elevators and the windows look out to the lobby. The room's a joke and should not be given to Plat members. On a positive note, the bed itself was pretty comfortable. 17 January 2014
Rated 4.0 out of 5.0 by Lay Over Helpful Staff and very nice accommodations. We had a very nice stay. Also enjoyed being able to have dinner and drinks and watch the game on the flat screen at our own table 16 January 2014
Rated 5.0 out of 5.0 by Mr The bad experience we had that the alarm went on twice for the last two visit we had and I knew later on that it was testing without letting us know in which it get us panic while we were taking a nap 12 January 2014
Rated 3.0 out of 5.0 by Amazing Suite....horrible breakfast buffet and sales staff misinformation We decided to bring a group of 8 rooms to this hotel after we were told by the sales manager that our group could congregate in any areas together and enjoy the evening and that breakfast included made to order omelet station. There was no omelet station and the food offered on the breakfast buffet was cold and there were not many choices. Would have been upset if we had to pay for that food it was nasty. That evening we were not allowed to be in many of the public areas with our own snacks and beverages due to liquor and food licensing laws. I understand those rules but would have liked to know that in advance and not been given false information. Pool areas was fantastic for the kids and our room suite was also wonderful. All the staff were very nice and friendly and tried to help some even when we found out we didn't have what we were told. 06 January 2014
Rated 3.0 out of 5.0 by Cleanliness?? We dropped something beside the bed and found all sorts of dirt and debris next to and behind the bed table. Also, I the bathroom, the soap dish in the shower had been broken off. Plus, the halls were loud. It was a comfortable place overall, but needed some housekeeping attention. 05 January 2014
Rated 3.0 out of 5.0 by Great Room but given incorrect information. I called in advance to make sure the other person staying in my room could use the internet and phone for working from the hotel room. I asked specifically if the room would have an exact number with no extension and was told that is correct. When I arrived I was unable to work from the hotel room due to incorrect information given to me over the phone. The room itself was clean and okay. Also, one of the people in my party was told they could not drink at the bar again because they had a verticle license even that it was valid and not expired... 05 January 2014
Rated 5.0 out of 5.0 by Wonderful and helpful staff! We were very impressed with how helpful and friendly the staff was. Everyone went out of their way to see that we were comfortable and all our needs were met. 01 January 2014
Rated 5.0 out of 5.0 by Black Friday Shopping My sister and I have been shopping Black Friday for 17 years. This is the first hotel we have stayed at more than once. We normally stay 3 nights and have a list of amenities we like a hotel to have. First is a comfortable bed. Second is breakfast included with our room. That is very important before we hit the pavement shopping for the day. Third is a nice pool/hot tub. Very important for our return from shopping all day. Fourth would be an efficient and friendly staff. Last year the hot tub was not working and that was a downfall, however, the staff friendliness made up for it. We decided to return this year and we again were very pleased. The most important surprise was seeing a lot of the same staff from the previous year. That tells you the manager of this hotel takes pride in not only the appearance, comfort, cleanliness, etc...but also his employees. I also needed a hotel in November for my sons graduation from Great Lakes navel base. My family and another I recommended stayed here. They were also very pleased. It goes without saying my sister and I will again be staying here next November. 19 December 2013
Rated 5.0 out of 5.0 by Great Staff We have stayed at this hotel when visiting our son at Great Lakes. The staff is friendly and helpful, and the breakfast is great!!...Will be staying again! 18 December 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff are just he begining. Stayed here to visit family and an appointment in Chicago. Located right next to the interstate and Gurnee Mall the location could not be more convenient. The welcome I received was warm and friendly. He King room was clean, modern, and with plenty of kids in neighboring rooms, quiet. Doors were secure without that annoying slamming found at most hotels. We had an amazing stay and will definitely return. 27 November 2013
Rated 4.0 out of 5.0 by Nice Hotel No Free-bees! Good stay for the price. They charge for everything. No free local calls. A call to a pizza place 3 blocks away cost me 3.00! breakfast was ok but again not free and I have had better buffets for free at other hotels. Hotel was very clean and pool was almost new. Staff was freindly and helpful. I always stay at holiday inn around the USA and this was an ok hotel. Nothing special and nothing I could seriously complain about. Holiday Inn has made great improvements over the last 10 years and hope they keep it up! 20 November 2013
Rated 4.0 out of 5.0 by Bar staff and service Everything was great and professional with the exception of the lady that was working the bar. She had an attitude both nights that I was at the bar. She closed the before closing time both nights and I got the vibe that she didn't want the guess there and she didn't want to be there either. Other than that I had a wonderful time and the front personnel were outstanding. Also, I think breakfast should come with all the rooms, paying $11.99 for breakfast is steep and it wasn't worth the money. 20 November 2013
Rated 5.0 out of 5.0 by Great service My flight arrived at 5am in ORD. By 9am I was so tired and called the hotel to see what the earliest check in time could be. Since they had plenty of unoccupied rooms, the desk clerk let me have a room immediately with no extra charge! I was able to sleep, exercise and relax in the hot tub all before the usual check in time of 4pm!! Plus the hotel location is very easy to find right off the 94 and a large mall right across the street. Plenty of restaurants too. The hotel is clean, modern and comfortable! I was here for my daughter's graduation from Navy boot camp. Very pleasent stay! 19 November 2013
Rated 5.0 out of 5.0 by Great Location and Price for Navy PIR I stayed in this hotel for my sailors bootcamp graduation. I booked early which allowed for me to get an excellent nightly rate. This hotel is located right off the Gurnee exit and it is about 10-15 minutes from the Navy base. The mall is across the street from the hotel and there are plenty of restaurants in the area. The hotel was very nice and looked newly renovated. My room was clean and the bed was a king, very comfortable. Overall I would highly recommend this hotel, especially if you are attending Navy PIR. 14 November 2013
Rated 4.0 out of 5.0 by Nice place to stay for a wedding We stayed at this property for a wedding. At the last minute, I found out that I had made the reservation for the wrong nights. The reservation clerk was very nice and even though the hotel was very full, rearranged our reservation. The room setup was nice and the beds were comfortable. We did not eat there except for the wedding reception and the food was fine for that. They even accommodated my daughter's need for a gluten free entrée. It is also in a very convenient location to shopping and restaurants. 31 October 2013
Rated 2.0 out of 5.0 by get away over priced for what it is. Breakfast so so. Jus feels like a cheaper hotel the way restaurant is set up. Pool over crowded. Area in general over crowded and conjested. 30 October 2013
Rated 5.0 out of 5.0 by great place we stayed here to get away for a evening. the staff was friendly and the room and pool area were spotless. I cant say the whole place was clean very often but this one was. great job 21 October 2013
Rated 5.0 out of 5.0 by Great Atmosphere and friendly service Every one was very professional and courteous. Very comfortable every where. Thank you, Great job. 17 October 2013
Rated 5.0 out of 5.0 by Stay here! This Holiday Inn is outstanding! I travel on a regular basis and this IHG hotel is among the best experiences I have had around the world. We were given a generous platinum member upgrade to a 2 bedroom suite for 3 nights at no charge, along with free drink cards to use at the bar. The staff was very kind and accommodating; by far among the best. There was an accidental charge made to our room which I asked be removed and although I didn't ask for it, the manager gave us a very large number of IHG points as a way of saying sorry! Totally above and beyond!! This is the best customer service at any IHG hotel I have ever experienced! I highly recommend this hotel and will make sure to stay here on my future travels to the Gurnee area. Thank you! 17 October 2013
Rated 5.0 out of 5.0 by Presidential Suite! I stayed at one of their Suite room and boy was it ever "Sweet"! I was expecting Embassy Suite like room, but when I walked in I was treated to a Penthouse Suite. The room had a huge living room with a full set of sofa, love seat and lazyboy with ottoman. It had nice bar room with refridgerator & sink along with dining table. On the left & right side of the living room were big bedrooms - one with King size bed and the other with 2 Full Size beds. Each had their own huge bathrooms. It was the best hotel room I ever stayed at. Swimming pool was big and hot tub was nice and hot. Plenty of seating area with vault ceiling. Restaurant was very nice. good food. Breakfast was alright...not too great. Hotel front desk staff was very friendly and very accomodating. Very clean place with luxurious furnishing. I highly recommend this hotel. A+++ 09 October 2013
Rated 4.0 out of 5.0 by Hotel Guest I thought this holiday inn express was in a great location. Although, getting to some of the rooms were a hike from the front desk. Also, the breakfast buffet was overpriced for the selection of food. In saying this I still would suggest this location to any staying in the area. 02 October 2013
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