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Rated 4.3 out of 5 by 209 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and excellent service Upon my arrival at the Holiday Inn Gurnee Convention Center there was a "small" problem with my reservation and the room that I requested. The night manager on duty corrected the problem with no hesitation and offered me breakfast voucher for the inconvenience. I appreciated his kindness. He followed-up by giving me a call and asking if everything was to me liking. I would come back to this Holiday Inn. He was a professional and gave outstanding custmer service. 16 December 2014
Rated 5.0 out of 5.0 by cozy envirnment very relaxing very relaxing, great bar and breakfast area with great service and personnel easy access to airport and great rates, comfortable rooms and beds very appealing lobby 08 December 2014
Rated 1.0 out of 5.0 sad After traveling 12 hours,and to find out there are additional charges. Charges for a continental breakfast ($10.00 per person) charges for a microwave and fridge. I expected more, I travel all over the country and stay in hotels all the time. This was a shock 04 December 2014
Rated 3.0 out of 5.0 by Only disappointment We were extremely disappointed that the hotel did not carry the the Big Ten network for the Wisconsin/Minnesota border battle football game! We just assumed being that close to Wisc. plus Illinois teams being part of the Big 10 that it would be covered! Truly a disappointment for all of us!!!! 03 December 2014
Rated 5.0 out of 5.0 by Clean room, friendly Check-in was efficient, noise level in hotel was appropriate, clean room, large bathroom. 01 December 2014
Rated 5.0 out of 5.0 by overall nice hotel remodeled hotel, was very clean. rooms were nice and comfortable. the breakfast area had an omelet bar and the omelets were outstanding! kudos to the cook!!! burgers in the bar later in the evening were also excellent. Staff was very friendly. would stay here again! 30 November 2014
Rated 5.0 out of 5.0 by friendly hotel staff The staff here is always friendly when I stay here. If I have a problem it is taken care of quickly. The hotel is comfortable and clean. 29 November 2014
Rated 5.0 out of 5.0 by Excellent Choice for my Stay!! This hotel went out of it's way to make our family feel comfortable during a hospital stay. I would stay here the next time I'm in the area. 28 November 2014
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