Rated 4.2 out of 5 by 340
Rated 4.0 out of 5.0 by SHA CHI 床铺舒适
前台check in 和chenck out 时效率稍显不足，建议增加接待人力或提高此方面的职业培训。
23 February 2015
Rated 4.0 out of 5.0 by Aussie Pat Great location, great price
We enjoyed a relaxing stay and were able to take advantage of the tourist locations easily from this central location. we appreciated the late check out and the helpful staff.
22 February 2015
Rated 5.0 out of 5.0 by Petey Petey Great staff, great room, expensive bar and food
The breakfast was priced too expensively, and not worth. The price for the dinner buffet was through the roof. The bar advertised half priced beers, but when I went there they said they were "all out of that particular brand" and offered another one for the full price.
The front desk staff was great: friendly, good English and very accommodating.
19 February 2015
Rated 5.0 out of 5.0 by fefebanana Comfortable bed and great service.
Once i saw the bed, i want sleep hahahaha
soft and comfortablem as i want to say~~~~ i stay around china for so long, and i like the air con system, clean and no fever for me love it hotel so much xD
17 February 2015
Rated 1.0 out of 5.0 by Ezzer Not very sweet in the Suite
Was given a corner suite (think it was 1301) which had a kitchenette so that was a surprise in an HI. However, arriving late into the hotel and only really staying overnight to get some sleep overnight - the room had a terrible sewerage smell that came and gone but it was highly pungent when it came about.
Having gone around the whole bathroom covering drains with boxes, towels and tissues, it still persisted and it filtered into the room.
Overall a terrible stay because of that.
Also this hotel needs a serious renovation as it looks very dated and therefore feels unclean.
13 February 2015
Rated 4.0 out of 5.0 by yeeching 整洁干净，服务上乘
10 February 2015
Rated 3.0 out of 5.0 客户关怀及服务
09 February 2015
Rated 3.0 out of 5.0 关于杭州国际假日令人失望的服务和睡眠体验
首先，我check in 的时候在11点左右，这时前台的客人已经排了三个长队，然而接待的服务人员竟然只有两人，我前面排了3位客人等了五分多钟，这时映入我眼帘的是前台桌上一堆的住房登记表，酒店给我的第一个印象就是混乱，在我报了预订号后，前台服务人员也没有对我进行会员级别的识别，更让人失望的是这时酒店服务人员竟然告知我房间还没有打扫好，我只能很无奈的在大堂吧等了近半小时！
08 February 2015