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Rated 4.2 out of 5 by 340 reviewers.
Rated 4.0 out of 5.0 by 床铺舒适 管理到位,服务认真,态度友善.房间干净,整洁.地段适中,交通方便. 前台check in 和chenck out 时效率稍显不足,建议增加接待人力或提高此方面的职业培训。 房间内的维护还不错, 床铺舒适,工作人员很亲和。 23 February 2015
Rated 4.0 out of 5.0 by Great location, great price We enjoyed a relaxing stay and were able to take advantage of the tourist locations easily from this central location. we appreciated the late check out and the helpful staff. 22 February 2015
Rated 5.0 out of 5.0 by Great staff, great room, expensive bar and food The breakfast was priced too expensively, and not worth. The price for the dinner buffet was through the roof. The bar advertised half priced beers, but when I went there they said they were "all out of that particular brand" and offered another one for the full price. The front desk staff was great: friendly, good English and very accommodating. 19 February 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. Once i saw the bed, i want sleep hahahaha soft and comfortablem as i want to say~~~~ i stay around china for so long, and i like the air con system, clean and no fever for me love it hotel so much xD 17 February 2015
Rated 1.0 out of 5.0 by Not very sweet in the Suite Was given a corner suite (think it was 1301) which had a kitchenette so that was a surprise in an HI. However, arriving late into the hotel and only really staying overnight to get some sleep overnight - the room had a terrible sewerage smell that came and gone but it was highly pungent when it came about. Having gone around the whole bathroom covering drains with boxes, towels and tissues, it still persisted and it filtered into the room. Overall a terrible stay because of that. Also this hotel needs a serious renovation as it looks very dated and therefore feels unclean. 13 February 2015
Rated 4.0 out of 5.0 by 整洁干净,服务上乘 1,第一印象,整洁干净 2,大堂是否太香了点?好像每个星级酒店都是这个味道 3,房间舒服,无烟楼层确实很好 4,抱怨一下,或者个人习惯吧,床太软了,睡眠质量不好,习惯硬板床了,不过单人床确实很大,很好 5,早餐good 6,办理,退房的手续很快,就是因为网上订的,发票不能现场开,还需要联系网站,很麻烦,建议下次前台直接开,毕竟减少客��麻烦是服务的宗旨 7,出行很方便 8,总体来说,很好的一次入住体验 10 February 2015
Rated 3.0 out of 5.0 客户关怀及服务 1.前台服务效率需要提高,不要给客户留下杂乱无章的概念,请对精英会员进行识别并给到相应的礼遇,而不要等到客户来主动提出, 2.11点入住,房间为什么还没有打扫好??让客户等了半小时?? 3.既然酒店周边在进行市政建设,酒店应该尽可能的提前告知客户,让客户有所选择,也不会留下这么深刻的阴影,对有些睡眠质量要求比较高的客人而言,凌晨的吵闹声简直是折磨 09 February 2015
Rated 3.0 out of 5.0 关于杭州国际假日令人失望的服务和睡眠体验 基于我这次入住杭州国际假日酒店的入住体会,总结如下���自己的体会给到酒店希望能有所改进, 杭州国际假日酒店在我印象中是杭州第一个IHG旗下的酒店,很早的时候我就已经入住过一直都保持着良好的记忆,之后由于工作原因在杭州一直入住海外海皇冠,杭州海外海皇冠的服务品质一直留给我非常深刻的印象,作为客人我非常满意! 这次的旅行由于是私人度假我选择了国际假日,没想到却是个糟糕的体验, 首先,我check in 的时候在11点左右,这时前台的客人已经排了三个长队,然而接待的服务人员竟然只有两人,我前面排了3位客人等了五分多钟,这时映入我眼帘的是前台桌上一堆的住房登记表,酒店给我的第一个印象就是混乱,在我报了预订号后,前台服务人员也没有对我进行会员级别的识别,更让人失望的是这时酒店服务人员竟然告知我房间还没有打扫好,我只能很无奈的在大堂吧等了近半小时! 之后的入住体会,由于酒店���业时间较久各方面的设施都有些老化,作为客人我们都能理解,但是我不能接受的是,酒店周边在进行地铁项目的建设,我最终入住在20楼,在凌晨3点被一阵阵的敲击声吵醒,一晚上都无法睡眠 总之这次的入住体验让我非常失望,如果再让我选一次,我短期内绝不会再选择国际假日,请酒店方能引起重视,谢谢 08 February 2015
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