Rated 4.0 out of 5 by 144
Rated 4.0 out of 5.0 by 高山流水 前台稍显慢怠
18 May 2014
Rated 4.0 out of 5.0 到目前为止这家最好的一次体验
12 May 2014
Rated 4.0 out of 5.0 IT'S HOLIDAY INN
NOTHING TO SAY... HOLIDAY INN IS WARRANTY OF GOOD SERVICE AND PLACE.
07 May 2014
Rated 1.0 out of 5.0 by viomet 着重员工的管理 会员等级识别要分明
第二次入住了 预定了一大床已双床 排队不要紧 但是会员通道没人接待 我是p卡 一直在排队也没人理会 我自行去其他通道排队了 终于到我了 但是说查询我的卡是金卡 不给我升级 我要求查询清楚 在我出示白金卡的时候 接待我的人还要打电话去查询我的卡号 并且勉强说出先为您升级吧 我也算了 食饭回去拿房间 终于看到会员通道有人接待了 原本以为待遇会好一点 谁知都是一样说我是金卡 并且我的另外两个亲人不是会员 前台接待的竟然只给了一张welcome drink给我 我说我到其他酒店也是有3张 她说因为其他两位不是会员 我已经无语了 幸好是住一晚 实在太失望了。地理位置是比较好的这个无可置疑
07 May 2014
Rated 4.0 out of 5.0 by 哎色哟Aiseyo 总体不错
28 April 2014
Rated 5.0 out of 5.0 by CQ71 Value for money and Great service from Staff
The Staff at the check-in offer a special rate for breakfast at the hotel as my room does not comes with breakfast. Breakfast buffet spread was wonderful with many items to choose from. My kids was given free breakfast too. Room was a bit noisy as there was construction beside the hotel.
The hotel is not near any Subway Station.
27 April 2014
Rated 5.0 out of 5.0 by SteveLG74 Great Hotel and Staff
Stayed at the hotel for 4 nights and would recommend this hotel to all business travellers. Welcoming staff who are very helpful as well. Room was excellent and very well cleaned. Not much noise from outside so i was able to get a great nights sleep.
20 April 2014
Rated 4.0 out of 5.0 by arachnidae83 Great staff-service experience
I can say that my family and I had a wonderful customer-experience with this hotel. All staff, especially Ice (I apologise for forgetting his surname) at the concierge, were really helpful and very eager to make our trip a pleasant one. Kudos to the excellent service.
What can be improved is the cleanliness of the carpet and bathroom equipment: carpet smelled a bit mouldy and bathroom shower was a bit old.
All in all, I'd surely come back to this hotel again.
18 April 2014
Rated 5.0 out of 5.0 by ne a l 2014 物超所值的国际假日
15 April 2014
Rated 5.0 out of 5.0 by llittlebird 闹中取静
身居闹市区,不过还是很幽静. 整体方位不错, 但是早餐不够丰富. 早高峰时候的士也不是很方便,着实着急.
11 April 2014
Rated 5.0 out of 5.0 by hhhh9831 good
good place to stay and will do it next time
We love the location
11 April 2014
Rated 4.0 out of 5.0 by xiaov 早餐很好的一家HI
10 April 2014
Rated 5.0 out of 5.0 by 远距离2008 杭州国际假日首次入住非常满意
06 April 2014
Rated 4.0 out of 5.0 by klausS ssuccesful stay
Overall exoerience quite good, like to sray there, there is only obe big issue: lousy Wifi connection, doesn't allow an efficient business work on computer.
05 April 2014
Rated 3.0 out of 5.0 by Tomtao service need to be improved
the receptionist in the front desk kept me waiting for another receptionist to do the check out just because she had some minor work to do which she can totally finish later. other things are fine.
03 April 2014
Rated 4.0 out of 5.0 by Luca1970 Nice location
Near everywhere in hangzhou . MTR construction really annoys with rumor and traffic mess. I hope the outside work finish soon
24 March 2014
Rated 3.0 out of 5.0 by Generic Stay Experience
Sometimes arriving late night around 12:00 midnight for check in no staff will assist you in bringing down your luggage from taxi in front hotel entrance to the lobby for checking in you the one will putt all and carry out you luggage inside the hotel I experience it 3 time already ,Im feeling like not a Platinum Elite member ,requested to help me book a rewards nights so I can use my points when check out only 1 day in this hotel because I have many luggage to pack I will check out only 1 day and returned check in next day same hotel but they refer me to go website of IHG to book but very inconvenient to me to do this very tight schedule I try to talk to the Executive office and to the Reception they not reconsider even I am a long time guest here I, have a flight on Hongkong so I need to pack all my thing fo a 1 day check out because I cannot reserve my redeem point just to stay all my luggage inside the room ,sometime they never clean well the room and my bed sheet not been change sometime they forgot me to give a gift for weekly basis as a long time guest but later they constantly give it on weekly basis the gift for long stay guest
21 March 2014
Rated 5.0 out of 5.0 by leekoo favor
Support this hotel continue ,thought something is not well ,but not change the favor of Holiday inn .
12 March 2014
Rated 5.0 out of 5.0 by jeffery1668 Back to home
Stay in this Holiday Inn every time visit at Hangzhou.
Comfort just like home in Hangzhou.
09 March 2014
Rated 4.0 out of 5.0 by leekoo feeling
The overall feeling okay, still live quite comfortably, but also to strengthen some of the details, because often in Hangzhou, will continue to live in this hotel
08 March 2014
Rated 4.0 out of 5.0 很幸運能病在假日酒店
這次回婆家過年，會在杭州住一星期，很幸運第三天己有強烈感冒現象，第四天巳發熱，很幸運能往在假日酒店，每天不停有暖氣供應，看看窗外，難得能遇上杭州大雪，外面真的很冷，但我身體發熱能跑到樓下health club 焗桑拿排汗，有一個舒適環境養病，真要感謝假日酒店。好的說完，現在說些不好，我的訂房是網上訂購，在酒店的餐飲消費均可八折，但我在結漲時，前台硬説沒有的，那個女名字叫JESSI ,好像我欺騙她一樣，我拿出網上下載的資料給他看，她沒有辦法又打電話問上司真有其事，才很不開心的算賬，咀上還說食飯時為啥不算清楚，滿口怨言，足足等了半小時才可成功結賬，我還要到機場坐飛機啊！這假日酒店原本印象是滿分，但因一個人關係，真的大打折扣。
05 March 2014
Rated 5.0 out of 5.0 by Sunny10 物有所值
04 March 2014
Rated 4.0 out of 5.0 by JamesXuShanghai 性价比高
26 February 2014
Rated 1.0 out of 5.0 by slinger5658 服务人员工作技能待加强，糟糕的入住经历
25 February 2014
Rated 5.0 out of 5.0 by eden 开年的惊喜
19 February 2014
Rated 5.0 out of 5.0 by Jimmy123654 Nice Hotel
Worth its value. My friends and me are quite happy living with Holiday Inn Hangzhou City Center. Will come back definitely next time we travel in Hangzhou.
16 February 2014
Rated 5.0 out of 5.0 by Jimmy123654 Staffs are very nice and helpful
Staffs are very nice and helpful. They are very much friendly and willing to offer help. They also provide me useful travel advice.
16 February 2014
Rated 5.0 out of 5.0 by Carlos82 Attentive staff
Stayed one night in Hangzhou for business. I have to highlight the staff at the restaurant which was willing to cater my needs. Location is good in downtown Hangzhou, close to the West Lake. Room conditions are OK.
16 February 2014
Rated 1.0 out of 5.0 by FIFA The front desk staff was terrible
The gentleman at the front desk was terrible. There were lots of rooms available. But he gave me the room next to the elevator. It was noisy. He took platinum member as nothing. He even did not recognize my platinum status before my remind.
15 February 2014
Rated 4.0 out of 5.0 by KJiang What you expect from Holiday Inn
There was no surprise - just what you normally expect from Holiday Inn. Okay food and location. Worth consideration if you don't demand InterContinental level of facilities and services.
06 February 2014