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Rated 4.1 out of 5 by 250 reviewers.
Rated 5.0 out of 5.0 by 一次舒适的入住 行政楼层01角房,空间和视野都不错,过道略浪费空间。床较大,枕头不太满意,标着硬的枕头还是太软,睡的脖子疼。早餐丰富,令人满意。酒廊在hh时坐了会,有热食可吃,啤酒可喝,第二天快速退房也在酒廊完成,整体是一次满意的入住体验。 周边可以吃饭的地方很多,不用担心没地方吃。 29 September 2014
Rated 5.0 out of 5.0 by Sehr gutes Hotel! Das Zimmer war sehr gut! Und Personale auch super nett! Ich würde nochmal hier übernachten wenn ich wieder die Zeit habe. 28 September 2014
Rated 4.0 out of 5.0 by 餐廳服務員 食物等了很久, 亦追問多次, 但未有跟進, 而當時已是八時多, 餐廳並沒有太多客人, 但亦等了差不多半個小時, 食物才到, 時間實在有點長 26 September 2014
Rated 4.0 out of 5.0 by 早餐不错 位置还方便。。。枕头不舒服。。。房间浴室有点老,无淋浴设施。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。 26 September 2014
Rated 5.0 out of 5.0 by 便利舒适的选择 酒店的地理位置优越,虽然由于修建地铁的原因,周围有占道施工的情况,但是叫车还是很方便。 早餐的品种和服务很好。 洗衣服务时间很合理,基本上满足了当天送回。 只是房间设施有些陈旧了,房门有些单薄,隔音效果差一些,互联网信号弱。 23 September 2014
Rated 5.0 out of 5.0 by 效率高 前台服务好,效率高。员工微笑服务,感觉非常舒适,自助早餐很丰盛,以后来杭州肯定还会来入住这家酒店。Good 23 September 2014
Rated 5.0 out of 5.0 by A wonderful place to stay in Hangzhou This is really a great hotel to stay in terms of the location and comfort of this hotel, and the comfort is not just the equipment but the overall atmosphere, including the decoration of the hotel, the lighting, the furniture, and most of all the Service starting from the reception! 23 September 2014
Rated 5.0 out of 5.0 Good location, great stay Clean room, good spread of food variety for breakfast, good English spoken staff, staff are all very attentive, helpful and makes honest attempts to speak English despite of their skills (which really impressed me), great location, efficient service and the list can go on and on. Please keep it up. Has problems with the air conditioner, the temperature control was not working. Internet line was poor, especially the cable internet. Wifi was working but not really stable in the room. 20 September 2014
Rated 4.0 out of 5.0 by 舒适的假日体验 符合我个人的价值取舍。比如早餐不用品种铺张而是品质一流。客房不用充满设计感而是保养得当、睡眠与洗浴舒适度高。服务不用过度热情而是专业高效。大堂也不用奢华繁复而是体现出良好的品味与氛围。感觉这些方面Holiday Inn很有辨识度,正如一进门就闻到的专有的淡香味。如要提不足之处,一是虽然我选择了不更换床单,但其余方面的打扫似乎潦草了些;二是一次性拖鞋实在太寒碜了还不如不提供而提醒客人自带,浴室的洗发水和沐浴露如果不是made in 东莞那就更靠谱了。 11 September 2014
Rated 1.0 out of 5.0 by 会员服务未享受 非常气愤会员卡没有任何理由的无法使用,连续4次致电客服部门到现在已经1个月了都没有任何反馈。每次反馈都告知72小时内会电话联系,可道现在从来没有一次联系过 09 September 2014
Rated 4.0 out of 5.0 HOLIDAY INN 的假日休闲韵味越来越少了 经常出差,从五星到经济连锁都有住过,但还是喜欢HOLIDAY INN,硬件逐渐陈旧是正常现象,但服务坚决不能打折呀! 04 September 2014
Rated 5.0 out of 5.0 by 礼宾服务态度一流,性价比高 此价位的房价与酒店的服务态度相比,性价比非常高。 几次外出礼宾的服务态度堪称一流,非常令人满意。 客房服务也不错,态度很好。 酒店餐饮不过就差了一点,虽然服务人员态度不错,但菜色味道不够如此,一般般。 03 September 2014
Rated 3.0 out of 5.0 by fair extremely slow check in service the breakfast is is fair concierge is helpful cleanses is average 02 September 2014
Rated 4.0 out of 5.0 by 枕头很舒服 枕头分软硬,很好,一个好的枕头是睡眠的关键,希望以后能够一直提供这样舒服的枕头。还有如果能够提供更大的浴缸更好。这样在睡觉之前能够泡个澡,能够更好的睡眠。 02 September 2014
Rated 5.0 out of 5.0 by Vielen Dank Vielen Dank fuer den angenehmen Aufenthalt im Holiday Inn Hangzhou City Center. In Ihrem Hotel konnte ich mich prima entspannen, Hangzhou als Touristisches Reiseziel erkunden und auf die geschaeftlichen Themen sehr gut vorbereiten. 31 August 2014
Rated 4.0 out of 5.0 by 卫生间很清洁 卫生间很清洁, 网络很好用,交通方便,门口在修地铁,以后更方便. 车库停车位紧张. 值得推荐.但对会员的服务权益不算多. 31 August 2014
Rated 4.0 out of 5.0 by 床铺有些陈旧太软 床有点旧,床垫太软。早餐品种偏少。为什么一定要50个字符啊,太麻烦了。为什么一定要50个字符啊,太麻烦了。为什么一定要50个字符啊,太麻烦了。 28 August 2014
Rated 4.0 out of 5.0 床铺舒适,服务一流 在杭州市区,交通方便,性价比不错。 房间床铺很舒适,早餐也不错。 下次有机会还会入住。 不足:门童不够热情,酒店设施有点偏老。 27 August 2014
Rated 5.0 out of 5.0 by 舒适度可以,性价比合适 在holiday入住两次了,上次可能是第一次入住,感觉很多都需要现场沟通,这次感觉很不错!升级房间等一系列服务都很到位!而且,和同事一起的,都比较满意! 26 August 2014
Rated 5.0 out of 5.0 by 环境舒适,服务一流 一如既往地好,出行杭州首选的酒店之一。停车方便。安静。服务品质高。地点位于市中心,吃饭购物都很方便,离西湖景区也不远,就是开车过去比较堵。 26 August 2014
Rated 5.0 out of 5.0 by 很舒适的一个酒店 其实这是第二次入住了,第一次入住是带孩子一起去的,我去的晚了,没登记证件,这家酒店从外面看其来和低调,门面也一般,一进大堂,感觉立马不一样,非常干净整洁,我们家儿子超喜欢这家的游泳池,玩的不亦乐乎。 总体来说,服务态度很好,前台也会主动提醒你加入会员可以免费试用网络,我颈椎不好,需要矮点的枕头,也马上就提供了,而且很舒适的。 下次自己来还是会入住的,可惜的是价格对我们公司指标来说还是超出一点,出差不能总住,偶尔自己贴一点还好。价格要是能再优惠点就好了。 17 August 2014
Rated 4.0 out of 5.0 by 超值 配套交通不錯!以在杭州的,假日的服務水平及環境是超值的 員工態度友善,而且房間之清潔十分良好 只是無線網絡收費有點失望. 16 August 2014
Rated 5.0 out of 5.0 by 物有所值 酒店地处市中心,位置不错,出门方便。行李员服务非常热情,帮忙拉行李。房间稍小点,但很干净。下次还会来的。 14 August 2014
Rated 5.0 out of 5.0 by 性价比高,位置便利 虽然硬件比较老旧了,但整体服务良好,体现了假日的优良品质。酒店位置好,周边出行方便。总体性价比高,商务休旅的好去处。 14 August 2014
Rated 3.0 out of 5.0 很一般的体验 入住的时候前台告诉我我所需要的房间只有给携程预留的了,我通过携程预定之后便顺利入住。住了一晚便匆匆离开了,对酒店的服务没有深刻的印象。酒店的早餐选择性尚可,口味却很一般。酒店周围在施工,进出不是很方便,感觉性价比不高。 13 August 2014
Rated 3.0 out of 5.0 by 地址位置非常好,出行方便 酒店的位置在市中心,出行方便,离西湖景区近。房间干净,基本设施齐全。有游泳池,但是水质一般。总的来说性价比高。 13 August 2014
Rated 5.0 out of 5.0 by Great service! I have stayed at the Hangzhou City Center hotel many times and am very happy with the friendliness of the staff and facilities. In particular I would like to mention Kathy at the front desk for her professionalism. I will definitely come back on my next visit to Hangzhou. Thank you! 13 August 2014
Rated 5.0 out of 5.0 by 服务热情 房间安静 就住了一晚,整体印象还不错,就是房间里面wifi连接有点困难。枕头有两种选择,一个比较软,一个较硬。在其他酒店没有这样的,很不错。 06 August 2014
Rated 4.0 out of 5.0 by 床铺舒适 床铺舒适,安静。 服务员服务还算周到 早餐、中餐不错 希望提供会员超越其他非会员客人的服务。 非常希望酒店能开通无线网络 如果酒店有对VIP会员的机场和火车站接送服务就更好了 06 August 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务中规中矩 当在前台遇到所订级别房间无房时,员工能够及时根据来宾的会员情况升级至高一级别的房间。房间内部布局比较合理,床铺和枕头舒适,隔音好。缺点是“不间断电源”插座偏少,其他大部分插座在总开关关断后即无法供电。 04 August 2014
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