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Rated 4.0 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by 杭州国际假日首次入住非常满意 杭州春游入住国际假日,房间和服务都非常满意。地段好,虽然附近在修地铁,但交通和饮食都很方便。期待着下一次的入住! 06 April 2014
Rated 4.0 out of 5.0 by ssuccesful stay Overall exoerience quite good, like to sray there, there is only obe big issue: lousy Wifi connection, doesn't allow an efficient business work on computer. 05 April 2014
Rated 3.0 out of 5.0 by service need to be improved the receptionist in the front desk kept me waiting for another receptionist to do the check out just because she had some minor work to do which she can totally finish later. other things are fine. 03 April 2014
Rated 4.0 out of 5.0 by Nice location Near everywhere in hangzhou . MTR construction really annoys with rumor and traffic mess. I hope the outside work finish soon 24 March 2014
Rated 3.0 out of 5.0 by Stay Experience Sometimes arriving late night around 12:00 midnight for check in no staff will assist you in bringing down your luggage from taxi in front hotel entrance to the lobby for checking in you the one will putt all and carry out you luggage inside the hotel I experience it 3 time already ,Im feeling like not a Platinum Elite member ,requested to help me book a rewards nights so I can use my points when check out only 1 day in this hotel because I have many luggage to pack I will check out only 1 day and returned check in next day same hotel but they refer me to go website of IHG to book but very inconvenient to me to do this very tight schedule I try to talk to the Executive office and to the Reception they not reconsider even I am a long time guest here I, have a flight on Hongkong so I need to pack all my thing fo a 1 day check out because I cannot reserve my redeem point just to stay all my luggage inside the room ,sometime they never clean well the room and my bed sheet not been change sometime they forgot me to give a gift for weekly basis as a long time guest but later they constantly give it on weekly basis the gift for long stay guest 21 March 2014
Rated 5.0 out of 5.0 by favor Support this hotel continue ,thought something is not well ,but not change the favor of Holiday inn . 12 March 2014
Rated 5.0 out of 5.0 by Back to home Stay in this Holiday Inn every time visit at Hangzhou. Comfort just like home in Hangzhou. 09 March 2014
Rated 4.0 out of 5.0 by feeling The overall feeling okay, still live quite comfortably, but also to strengthen some of the details, because often in Hangzhou, will continue to live in this hotel 08 March 2014
Rated 4.0 out of 5.0 很幸運能病在假日酒店 這次回婆家過年,會在杭州住一星期,很幸運第三天己有強烈感冒現象,第四天巳發熱,很幸運能往在假日酒店,每天不停有暖氣供應,看看窗外,難得能遇上杭州大雪,外面真的很冷,但我身體發熱能跑到樓下health club 焗桑拿排汗,有一個舒適環境養病,真要感謝假日酒店。好的說完,現在說些不好,我的訂房是網上訂購,在酒店的餐飲消費均可八折,但我在結漲時,前台硬説沒有的,那個女名字叫JESSI ,好像我欺騙她一樣,我拿出網上下載的資料給他看,她沒有辦法又打電話問上司真有其事,才很不開心的算賬,咀上還說食飯時為啥不算清楚,滿口怨言,足足等了半小時才可成功結賬,我還要到機場坐飛機啊!這假日酒店原本印象是滿分,但因一個人關係,真的大打折扣。 05 March 2014
Rated 5.0 out of 5.0 by 物有所值 酒店地处市中心,出行比较方便,虽然高峰期间很难打车,但酒店有叫车机器,行李员也很热心帮助。工作人员都很友好,房间床很大,总体感觉很不错。 04 March 2014
Rated 4.0 out of 5.0 by 性价比高 性价比高. 酒店空调温度高, 调不下来. 周围在修路, 打车有点困难. 周边吃饭的地方相对比较少 . 26 February 2014
Rated 1.0 out of 5.0 by 服务人员工作技能待加强,糟糕的入住经历 元宵节入住,第二次入住,总体感受细节不够好。员工的客户导向及责任心待加强。1、晚上21:40分左右客房服务中心没人接听电话,多次尝试仍没有接听。2、电话告知前台,后期才直接转由前台接听。3、因修指甲,需要护理包,前台告知没有,理由竟然是:我们酒店都没有,连我们的行政客房都没有配备。请问这是HI的服务标准、标准配备和客户导向吗?4、因CD订房,条款下午4点退房,但下午两点服务人员电话告知最晚三点退房,延时需要加钱。提出异议后,竟然说这是酒店政策。最终协调前台才解决。对制度很不熟悉。 25 February 2014
Rated 5.0 out of 5.0 by 开年的惊喜 一直住这家酒店,个人认为是洲际旗下杭州市区性价比最高的酒店。 早餐:比洲际皇冠和另一个假日都花样多。 地点:居中,到各个方向都不太远。 服务:温馨为主,比钱江新城的洲际好太多。 打车:酒店有叫车仪器,加上打车软件,还算OK,杭州打车总是很难的。 客房:稍微老旧了一些,但有几个楼层是新装修的。 停车:这是短板,地上和地下的车库地方都太小,加上白天写字楼的停车,非常拥挤,不过每次停车也都能解决。 这次退房那天是元宵节,退房时碰上酒店开展舞狮庆祝活动,开年的第一次入住有此惊喜,真是个好兆头。 19 February 2014
Rated 5.0 out of 5.0 by Nice Hotel Worth its value. My friends and me are quite happy living with Holiday Inn Hangzhou City Center. Will come back definitely next time we travel in Hangzhou. 16 February 2014
Rated 5.0 out of 5.0 by Staffs are very nice and helpful Staffs are very nice and helpful. They are very much friendly and willing to offer help. They also provide me useful travel advice. 16 February 2014
Rated 5.0 out of 5.0 by Attentive staff Stayed one night in Hangzhou for business. I have to highlight the staff at the restaurant which was willing to cater my needs. Location is good in downtown Hangzhou, close to the West Lake. Room conditions are OK. 16 February 2014
Rated 1.0 out of 5.0 by The front desk staff was terrible The gentleman at the front desk was terrible. There were lots of rooms available. But he gave me the room next to the elevator. It was noisy. He took platinum member as nothing. He even did not recognize my platinum status before my remind. 15 February 2014
Rated 4.0 out of 5.0 by What you expect from Holiday Inn There was no surprise - just what you normally expect from Holiday Inn. Okay food and location. Worth consideration if you don't demand InterContinental level of facilities and services. 06 February 2014
Rated 4.0 out of 5.0 by 門前工程 酒店門前開展了地下鉄工程, 還好沒怎麼影響 期待開通後的方便 期望價格不會改變令我要換地方 需要的額外字數 27 January 2014
Rated 5.0 out of 5.0 by 卫生还需加油,态度很赞 陪朋友在附近考研订的房,卫生需要加强哈,但发现问题后及时解决了问题,同时客房服务赠送了果盘表示歉意,对于酒店服务态度很赞,价格很实惠,在周末六折后,含早,非常赞,以后有朋友来杭州玩,都选这家了 10 January 2014
Rated 5.0 out of 5.0 by excellent hotel Very good service, front desk staff very friendly, your manager Sue is very helpful. sweet smile. professional service. Chinese restaurant food is delicious. manager also very good service. my food was getting cold because i left for 15 minutes after dished delivered , Apple took back to kitchen reheat for me immediately. Thank you! very kindly. 05 January 2014
Rated 4.0 out of 5.0 by best service and good breakfast 1/ I was acknowledged correctly as a gold member of IHG. 2/ The quality of breasfast is high with various food available. ...... But 3/ I don't like the environment of dining room becasue there was no staff to ask some guests not to speak loudly and there is much smell of smoke at the lobby. 01 January 2014
Rated 5.0 out of 5.0 by My great first time stays in Hangzhou Service of staffs are good. Location is also not bad. I actually walk to Xihu from the hotel at around 35mins. I will stay here again on my next trip to Hangzhou. Keep up the great job! My friends were very satisfied on the rooms I booked for them too. 25 December 2013
Rated 3.0 out of 5.0 by The wrong things at this hotel Had breakfast one day and cut my mouth from the shell of peeled walnut. Food selection at the only restaurant is poor. Few of the items of the dinner buffet were recycled for next morning breakfast. 23 December 2013
Rated 5.0 out of 5.0 by Very good stay Booked via VISA VIP channel. Got upgraded to executive room when checking in. And the stuff at front desk was very nice and kind. And after the 1st night stay, I booked another night via points redemption. However, I booked a wrong date by mistake. The stuff returned my points back to my account and gave me an upgrade deluxe room with nice fruit after I re-book a free night~ I remember the stuff at front desk was named May. 21 December 2013
Rated 4.0 out of 5.0 by 酒店唯一值得赞许的就是早餐 行李员把我进门当空气,前台没有微笑,一副爱理不理的样子。客房尚可房间电视太小。早餐是唯一亮点 我也是通过朋友介绍说这家酒店的早餐很不错所以才来住的。第二天的早餐果然丰盛,食物质量超好比我在杭州住的洲际,皇冠,假日三个品牌的其他酒店都好。缺点,餐厅的服务水准明显比不上厨师的服务水准,一看就是不同的管理人员管理出来的管理水平。 14 December 2013
Rated 1.0 out of 5.0 Holiday inn Not a good experience. rooms not comfortable, check in took much longer, internet issues. 13 December 2013
Rated 5.0 out of 5.0 by 一流的假日 抵店后,有金卡白金快速通道,直接入住。房间已做升级,并且迎宾小食已经放在房间。房间不是很大,但是床是超大,估计是2.3m的,很舒服! 不过一个细节方面,早上房门上没有看到报纸呦! 11 December 2013
Rated 5.0 out of 5.0 by 闹中取静的好酒店 酒店的房间卫生不错,浴袍也很舒适。睡眠质量非常好!酒店的中餐厅里的杭帮菜很可口。以后还会光临这家酒店的。 07 December 2013
Rated 4.0 out of 5.0 酒店还行 酒店环境还行,周围吃饭什么的也方便,就是房间隔音差,服务不错,还送了水果,下次还会入住!!!!!!!!!!!! 06 December 2013
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