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Rated 4.0 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by 员工和蔼亲切 我每次去杭州都愿意入住这家酒店,原因是酒店离滨江高新区的客户很近。这里整体氛围蛮好,特别是酒店职员职业素质高,有问题会得到大堂副理的及时帮助和解决。 27 August 2014
Rated 3.0 out of 5.0 by 住房保證金 建議貴酒店可以將住房保證金這項措施取消 因為這對於入住酒店客人相當不尊重 以及在辦理入住及退房均浪費彼此時間 26 August 2014
Rated 5.0 out of 5.0 by 酒店的硬件和软件 酒店的硬件设施设备以及整体的氛围都不错,特别是楼道里的地毯和香氛,感觉很不错。 但是做的 不好的地方也有,就是员工的对客服务方面欠佳,希望加强培训和管理。 总的来说下次还会在来,希望有改变。 23 August 2014
Rated 4.0 out of 5.0 by 入住办理,态度热情,服务一流 入住办理,态度热情,服务一流 洗漱用品一般。 床垫不错,不过枕头有点高,第二天脖子有点不舒服。 行政酒廊,必须入住行政楼层的人使用,及时你是白金卡入住了普通楼层都没法使用,这点让人有点匪夷所思。 21 August 2014
Rated 5.0 out of 5.0 by 服务人员态度超一流 早餐有一个服务人员服务非常主动,看到我带小孩主动询问是否需要小孩椅子,小孩自带餐具用餐,用餐完毕主动询问是否需要清洗餐具,服务态度非常好,赞一个!官网反应速度慢,会员注册复杂;早餐品种可在丰富的。 09 August 2014
Rated 5.0 out of 5.0 by 服务很好 前台服务很好,大堂氛围很轻松,房间的卫生状况可以做适当提高,大堂吧的乐队声音有些许呱噪,但整体氛围还是很不错的 08 August 2014
Rated 5.0 out of 5.0 by 环境舒适 环境很好,服务到位,对得起这个品牌。两点小遗憾:走廊里有地毯的异味;早餐的黄油放在烤炉边,都有点软化了。 03 August 2014
Rated 5.0 out of 5.0 by 服务好,硬件好 服务好,硬件好,送餐服务不错,好吃,我定的送餐服务是剁椒双臭,菜做的很好,睡觉很舒服,各项都很满意,还送了一瓶水 28 July 2014
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