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Rated 3.8 out of 5 by 46 reviewers.
Rated 4.0 out of 5.0 服务态度很好 床铺舒适,服务态度好 ----------------------------------------- ---------------------------------------------- ----------------------------------------------------------------------------- --- ----------- 29 June 2014
Rated 5.0 out of 5.0 by 床舖舒適, 房間空間大 床舖舒適, 房間空間大, 服務人員也很親切, 唯獨靠近馬路邊的吵雜聲太大, 即使已是高樓層, 仍無法避免... 08 June 2014
Rated 1.0 out of 5.0 by Poor staff training and inaccurate hotel description on the hotel's websit I was highly disappointed with my recent stay at this hotel as the hotel's website is inaccurate and the executive lounge staff seemed to have no idea what their responsibilities are. First, the hotel's website described a sauna and spa for use by the hotel guests. When I checked into the hotel, I asked about these facilities and I was told they were closed this year. One of the reasons I selected this hotel was for these facilities. I was annoyed and felt somewhat cheated. I booked a club room to relax , but the executive lounge is only open 4 hours a day, 2:30pm until 6:30pm. This was another disappointment. When I went to the lounge for some finger food, I was asked to pay for the food I ate. I had to get the lounge staff to call the front desk to confirm that I could eat for free even though I was booked on the executive floor paying the club room rate. When I asked for a drink (All of the drinks are kept in a room separately from the lounge so we cannot help ourselves.) I was told again that drinks were not free and I would have to pay. I took my computer and opened it to the IHG website which described the benefits of the room I booked and went to the lobby and asked to speak to a manager. The manager looked at the website and then made two phone calls lasting about 10 minutes before she seemed to realize that the drinks should be free for the guests. The manager had to go to the executive lounge with me and explain it to the staff about the free drink policy. I felt like I was the very first guest to book a club room and try to get something to eat and drink during club hours. 05 June 2014
Rated 4.0 out of 5.0 by 床铺舒适,服务不错 积分兑换住宿需要交300押金,之前在别的城市兑换住宿时没有遇到过这种情况。所以比较奇怪。 交通比较方便,周围吃饭的地方也挺多。 04 June 2014
Rated 3.0 out of 5.0 酒店比较老了 体验一般 酒店比较老了,设施比较陈旧,可能是刚从杭州洲际check out的原因,从硬件到服务感觉落差很大,如果不是第三方网站抽奖抽到这一家应该不会选择入住。希望酒店可以重新装修或者适当调低价格,不然不会再次选择入住 03 June 2014
Rated 4.0 out of 5.0 by 品牌好 半夜不会有电话吵 整体来说还是可以接受的 但是预订系统跟酒店实际空房 不符合 往往跑过去才知道 没要的房间了 只能很被动的接受 03 June 2014
Rated 4.0 out of 5.0 by 房费还可以,就是早餐太贵 位置还好,在萧山常住这里。周围有恒隆广场,吃饭也方便。就是停车位太少。门口交通不便,比较拥挤。安排个保安 25 May 2014
Rated 5.0 out of 5.0 by 酒店不错,只是淋浴需要及时修检 房间淋浴不能用,打了电话,很快就有服务来帮忙修复了,酒店服务好环境也不错,整体很温馨,下次我还会来入住的 24 April 2014
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