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Rated 4.1 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 by 服务不错,位置方便 服务不错,位置方便,就在恒隆广场边上很是方便 酒店的早餐服务不错,鸡蛋做了没去拿过一会直接给重新做一份。真心不错的值得推荐。 08 October 2014
Rated 5.0 out of 5.0 by 位置便利,服务优异 酒店周边非常便利; 酒店服务员态度很好,第一次入住的房间不满意,向前台反映的后,很快就安排了新的房间,并且把房卡送到房间里。 酒店的停车位比较局促。 30 September 2014
Rated 5.0 out of 5.0 by 服务态度很好 虽然萧山假日由于开业比较久,整体硬件比较陈旧。但是员工热情周到的服务弥补了硬件的不足。晚上发现浴室门无法打开,尽管是半夜了,工程部的员工还是很快赶来很快的处理了问题,第二天酒店也有继续跟进并表示歉意。让人很满意。 27 September 2014
Rated 2.0 out of 5.0 三个字:不方便 杭州萧山众安假日酒店在性价比上不高,没有明确的告诉客人可以免费使用的服务。最糟糕的是缺少标识卡,比如餐厅的中餐和西餐区的划分,客房内物品的存放,需要费点时间去寻找一下用品。如拖鞋、吹风机、手电筒等等。最麻烦的是客房内的物品摆设很不方便,如:为什么免费的饮用水会放在卫生间,还得拿到酒桌台上,电热水壶离电源还差那么一点,得把茶盘移到一边才能烧上水喝;体重秤放在了洗脸台下,得拿出来才能使用,客人会很容易碰到脑袋,那么多空余的空间,体重秤一定有更好的地方可以放置;床头柜抽屉里的手电筒应该每天都检查下,我发现手电筒的碱性电池已经严重腐烂了,更别说在紧急情况下会为客人带来生命的光亮;卫生间的下水道居然会积水,洗完澡后,整个脚都泡在脏水里了,一来容易滑倒,二来很不卫生;卫生间的淋浴莲蓬头怎么可以朝着玻璃门呢,况且玻璃门的密封和隔水太差了,洗完澡到处都是水,想找浴巾擦擦,可是浴巾却离浴室那么远;还有,方便的时候居然发现陶瓷马桶居然是裂的,万一我的屁股意外受伤,那将非常的糟糕,遗憾的还有马桶没有自动冲洗功能;房间的灯开关很不方便,一关全关,一亮全亮,如果我想在沙发上看看书却不影响床上休息的人,怎么做?唯一有个独立开关的床头灯开关却不是躺在床上能够着的;我住的是1201号房间,真的有点失望!最后就是停车好不方便! 不过大厅前台的服务员笑容很甜蜜,很有礼貌,服务也很周到,让我遗憾的心情有那么一点改善! 12 September 2014
Rated 3.0 out of 5.0 by 服务参差不齐,停车场小 半夜入住,同事房间有异味,请前台安排换房,折腾了近30分钟,还得找来什么负责人才换成。大半夜的影响睡眠。另外没有地下停车场,所有房客的车都在地面墙根儿停着。。。 12 September 2014
Rated 4.0 out of 5.0 by 服务态度一流 对于假日酒店的员工的服务态度一流。在进店和离店的过程中能让我感觉家的感觉。但是客房内的空调的确让我这次睡眠不好的重要原因。 11 September 2014
Rated 4.0 out of 5.0 by 床铺舒适 床铺舒适,服务热情,设施齐全,周边交通便利,早餐比较丰盛,缺点是,浴室下水是堵的!其他的各个方面,总体感觉还是不错,酒店的性价比比较高。 09 September 2014
Rated 5.0 out of 5.0 by Greet Job to Bob and Amy! You guys made coming to the hotel a great pleasure and Bob thanks for helping me with the taxi's. My limited chinese would have had me going the wrong place. Amy thank you making the circle bar a warm and inviting place to have a cold adult beverage after a long hot hectic day. 30 August 2014
Rated 4.0 out of 5.0 by 性价比较高 性价比较高,办事效率较高,餐一般,整体不错。以后去萧山还选择此酒店。需要改进外部噪音的影响,提升早餐的种类,多一些中餐。 28 August 2014
Rated 5.0 out of 5.0 by 员工和蔼亲切 我每次去杭州都愿意入住这家酒店,原因是酒店离滨江高新区的客户很近。这里整体氛围蛮好,特别是酒店职员职业素质高,有问题会得到大堂副理的及时帮助和解决。 27 August 2014
Rated 3.0 out of 5.0 by 住房保證金 建議貴酒店可以將住房保證金這項措施取消 因為這對於入住酒店客人相當不尊重 以及在辦理入住及退房均浪費彼此時間 26 August 2014
Rated 5.0 out of 5.0 by 酒店的硬件和软件 酒店的硬件设施设备以及整体的氛围都不错,特别是楼道里的地毯和香氛,感觉很不错。 但是做的 不好的地方也有,就是员工的对客服务方面欠佳,希望加强培训和管理。 总的来说下次还会在来,希望有改变。 23 August 2014
Rated 4.0 out of 5.0 by 入住办理,态度热情,服务一流 入住办理,态度热情,服务一流 洗漱用品一般。 床垫不错,不过枕头有点高,第二天脖子有点不舒服。 行政酒廊,必须入住行政楼层的人使用,及时你是白金卡入住了普通楼层都没法使用,这点让人有点匪夷所思。 21 August 2014
Rated 5.0 out of 5.0 by 服务人员态度超一流 早餐有一个服务人员服务非常主动,看到我带小孩主动询问是否需要小孩椅子,小孩自带餐具用餐,用餐完毕主动询问是否需要清洗餐具,服务态度非常好,赞一个!官网反应速度慢,会员注册复杂;早餐品种可在丰富的。 09 August 2014
Rated 5.0 out of 5.0 by 服务很好 前台服务很好,大堂氛围很轻松,房间的卫生状况可以做适当提高,大堂吧的乐队声音有些许呱噪,但整体氛围还是很不错的 08 August 2014
Rated 5.0 out of 5.0 by 环境舒适 环境很好,服务到位,对得起这个品牌。两点小遗憾:走廊里有地毯的异味;早餐的黄油放在烤炉边,都有点软化了。 03 August 2014
Rated 5.0 out of 5.0 by 服务好,硬件好 服务好,硬件好,送餐服务不错,好吃,我定的送餐服务是剁椒双臭,菜做的很好,睡觉很舒服,各项都很满意,还送了一瓶水 28 July 2014
Rated 5.0 out of 5.0 by 服务很好 挺好的,下次还会来住,服务不错,很干净。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。 25 July 2014
Rated 5.0 out of 5.0 by 服务好 服务好 宾客关怀 联系我们 床铺舒适 服务好 宾客关怀 联系我们 床铺舒适 服务好 宾客关怀 联系我们 床铺舒适 服务好 宾客关怀 联系我们 床铺舒适 服务好 宾客关怀 联系我们 床铺舒适 24 July 2014
Rated 4.0 out of 5.0 by Dienstreise Das Fernsehprogramm wäre mit deutschen Sendern noch besser. Englisch sprechendes Personal beim Frühstück wäre besser. 20 July 2014
Rated 4.0 out of 5.0 by 床铺舒适 床铺舒适,服务一流......................................................................................................................................................................................................... 18 July 2014
Rated 5.0 out of 5.0 by 总体不错 地处恒隆广场,周边交通便利,餐饮购物休闲都有;房间标准hi水平,窗略脏,房间正好对着一个快要造完的工地,倒是不吵。酒廊下午茶和hh连一起,质量略惨,刚装修完成还有点味道,希望提高酒廊质量 16 July 2014
Rated 5.0 out of 5.0 by 枕头舒适,前台服务好 前台的服务热情且主动,客房的枕头松软舒适,有线和无线网络稳定且速度不错,酒店环境优雅,地段较方便,下次来萧山应该还会入住 15 July 2014
Rated 5.0 out of 5.0 by 前台服务人员态度很好 由于到酒店的时间已经非常晚了,前台服务人员的态度很好,效率也非常高。房间的床铺很舒服,特别是枕头。浴室很大,也很干净。 14 July 2014
Rated 4.0 out of 5.0 服务态度很好 床铺舒适,服务态度好 ----------------------------------------- ---------------------------------------------- ----------------------------------------------------------------------------- --- ----------- 29 June 2014
Rated 5.0 out of 5.0 by 床舖舒適, 房間空間大 床舖舒適, 房間空間大, 服務人員也很親切, 唯獨靠近馬路邊的吵雜聲太大, 即使已是高樓層, 仍無法避免... 08 June 2014
Rated 1.0 out of 5.0 by Poor staff training and inaccurate hotel description on the hotel's websit I was highly disappointed with my recent stay at this hotel as the hotel's website is inaccurate and the executive lounge staff seemed to have no idea what their responsibilities are. First, the hotel's website described a sauna and spa for use by the hotel guests. When I checked into the hotel, I asked about these facilities and I was told they were closed this year. One of the reasons I selected this hotel was for these facilities. I was annoyed and felt somewhat cheated. I booked a club room to relax , but the executive lounge is only open 4 hours a day, 2:30pm until 6:30pm. This was another disappointment. When I went to the lounge for some finger food, I was asked to pay for the food I ate. I had to get the lounge staff to call the front desk to confirm that I could eat for free even though I was booked on the executive floor paying the club room rate. When I asked for a drink (All of the drinks are kept in a room separately from the lounge so we cannot help ourselves.) I was told again that drinks were not free and I would have to pay. I took my computer and opened it to the IHG website which described the benefits of the room I booked and went to the lobby and asked to speak to a manager. The manager looked at the website and then made two phone calls lasting about 10 minutes before she seemed to realize that the drinks should be free for the guests. The manager had to go to the executive lounge with me and explain it to the staff about the free drink policy. I felt like I was the very first guest to book a club room and try to get something to eat and drink during club hours. 05 June 2014
Rated 4.0 out of 5.0 by 床铺舒适,服务不错 积分兑换住宿需要交300押金,之前在别的城市兑换住宿时没有遇到过这种情况。所以比较奇怪。 交通比较方便,周围吃饭的地方也挺多。 04 June 2014
Rated 3.0 out of 5.0 酒店比较老了 体验一般 酒店比较老了,设施比较陈旧,可能是刚从杭州洲际check out的原因,从硬件到服务感觉落差很大,如果不是第三方网站抽奖抽到这一家应该不会选择入住。希望酒店可以重新装修或者适当调低价格,不然不会再次选择入住 03 June 2014
Rated 4.0 out of 5.0 by 品牌好 半夜不会有电话吵 整体来说还是可以接受的 但是预订系统跟酒店实际空房 不符合 往往跑过去才知道 没要的房间了 只能很被动的接受 03 June 2014
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