Rated 4.2 out of 5 by 717
Rated 5.0 out of 5.0 by Another Rosie Great position, comfortable hotel
This hotel just works - it's a short walk from the centre of Harrogate, all the staff we met were both friendly and professional and the bedroom was comfortable with the most amazing view.
The only (tiny) quibble is that the decor in the bedroom is a little faded but I believe the hotel is undergoing an upgrade in the near future which will resolve this.
April 26, 2016
Rated 5.0 out of 5.0 by melly 56 really good hotel
The room was very clean and spacious. The only complaint I have was we paid for the meal deal but could only have £23 per person this was not enough for a 3 course meal as we were expecting. Apart from that everything else was very good
April 13, 2016
Rated 5.0 out of 5.0 by fairdealman Every stay has received a good reception.
We (my wife and I) stay at this central Harrogate hotel property 2 or 3 times each year, usually linked to visits at the adjoining HIC.
Having it's own section of the car park is the first bonus particularly at busy times.
Staff throughout the hotel must have a good 'leader' as they all give attentive and friendly service.
Keep up the good work, we are looking forward to our next stay.
April 12, 2016
Rated 5.0 out of 5.0 by Verified Reviewer Great service and comfortable room
The staff at this hotel (all of them) were friendly and extremely helpful. I am an insulin dependent diabetic and sometimes need a sugary snack to prevent a deterioration of my condition, I asked reception if there was a sweet-chocolate vending machine, there wasn't. However, the girl on reception gave me her own chocolate bar and was so kind. This is above and beyond expectation! I cannot praise the staff here enough. Excellent. They should be training other hotels in customer service.
This was one of my best experiences in a hotel over the last 12 months.
April 10, 2016
Rated 1.0 out of 5.0 by Verified Reviewer Went wrong at the start & got worse
Call the hotel to ask if there was parking for a 2.1m high van at the hotel was told to park in the multi store as the height of the car park was 2.2m & to ignore the sign.
The sign showed 2.05 max and hit the van, I parked on some on street parking & walked.
At reception I was told the checking in system was down & please wait in the bar with a free drink & they would come & get me , Over an hour later I came came out to find they had forgotten about me.
As an apology I was given free high speed broad band which didn't work.
Went to dinner & asked what was available for vegetarians as nothing was make with the normal "V" on the menu, This throw the waiter who called for a manager who got out the computer & she came back to say it was not clear from there information what was suitable, As this had taken over 40 mins & get hungry I risked the Vegetable Curry, The rice was a lump & the nan bread was solid.
When checking out I was told I would receive extra points which I still have not received.
April 8, 2016
Rated 5.0 out of 5.0 by REDDRAGON153 Good Two Day Stay
Stay excellelled our expectations Food Deal fantastic Value. Will stay again
April 7, 2016
Rated 5.0 out of 5.0 by MIKKO Ranger A returning guest
Thank you again for another enjoyable stay. I will see you next month.
April 6, 2016
Rated 4.0 out of 5.0 by D C M enjoyable visit
This is the fourth visit to Harrogate Holiday Inn and was much enjoyed by both of us with a couple of exceptions. The cost of car parking had increased considerably from last year and, although gold customers, we were unable to obtain a second "free" drinks voucher unfortunately. Presumably the hotel is cost cutting to an extent!
April 5, 2016