Rated 4.2 out of 5 by 676
Rated 5.0 out of 5.0 by CDN in UK Holiday
Hotel is located closely to town centre. Very accessible.
February 11, 2016
Rated 5.0 out of 5.0 by Max Quad Business Stay
Everything as you would expect. Front desk now recognise me as a frequent guest.
February 9, 2016
Rated 1.0 out of 5.0 Fire Alarm
At 12:04 the fire alarm went off. All the guests were gathered outside the front of the hotel. We were required to stand outside in the wind and rain for more than half an hour while the fire brigade checked the building. It was obvious from the beginning that the fire alarm was a false alarm and so I didn't see any reason why we couldn't have waited in the hotel lobby by the main door.
While evacuating the hotel I followed on lady down the fire exit stairs and noticed she was bare foot!
I appreciate this is a difficult situation to deal with but luckily there wasn't a fire because the staff didn't seem confident in how to deal with the situation.
In the morning I was told I had to pay £7 for the overnight parking. I had already pre paid for my room. I explained at no point was I informed that there was a charge for parking. The 2 receptionist were adamant I had to pay. I then asked if there was any concession due to the disturbance caused by the fire alarm. I was then thrown 2 car park release tickets and told "there you go". Very rude and unprofessional behaviour!
February 8, 2016
Rated 5.0 out of 5.0 by northumbrian1 good hotel in harrogate
Nice hotel, slightly tired staff great, facilities good, room lovely and quiet and dinner and breakfast very nice. Car parking £7 overnight which I did not appreciate was chargeable but no real issues except the car park is quite tight underground. Would definitely stay again.
February 7, 2016
Rated 5.0 out of 5.0 by CDMor Great spacious room.
Stayed one night on a business trip. Met all my expectations.
February 7, 2016
Rated 5.0 out of 5.0 by RoyMcG Usual H.I. standard
All was as should be / to be expected. A quiet room location, as promised, with efficient reception staff and good breakfast service. Gluten-free was set out, no need to request, a plus.
February 5, 2016
Rated 5.0 out of 5.0 by p1nklady great experience
Location was great, within walking distance to shops and restaurants. Quiet area of town, so peaceful in the evenings. Great views from the higher floors. Easy to check in and out, plenty of staff so no queues. Great breakfast - lots of choice and all self service.
February 3, 2016
Rated 5.0 out of 5.0 by Kag7 Good stay
I tend to use this hotel when staying for work in Harrogate as its a good location, typically good value and friendly staff. Rooms are of a good qualify and breakfast is generally plentiful.
January 31, 2016