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Rated 4.3 out of 5 by 241 reviewers.
Rated 5.0 out of 5.0 by One of the best I have already sent a message to customer service to applaud the manager and staff at this particular hotel.....Me and my husband stayed for two nights and could not find fault with anything at all ....All the staff where wonderful from front desk to dining room ....The food was excellent ...My husband and I travel quite a lot and spend some time in hotels abroad and in the UK ...We usually stick to the chain hotels in the UK because you usually know what to expect . This hotel was by far the best ....I have recommended it to all my family and friends ...We spoke to quite a few guests during our stay and it was no surprise that most of them are regulars ...We will be staying again soon ....I would recommend that this hotel be used for training other staff members for the level of customer service. I have only ever received service as good as this in the USA ..Congratulations 15 July 2013
Rated 5.0 out of 5.0 by Another Great Night We had a great day at the races and then went back to the Holiday Inn for a great night just to round off the day 15 July 2013
Rated 5.0 out of 5.0 by room and service wewre excellent This is our second stay and we would have no reservations in recommending this hotel. 10 July 2013
Rated 5.0 out of 5.0 by Convenient hotel for visiting local relatives. We had 4 adults and 2 children (6 and 3) in 2 rooms and we found these both comfortable and flexible. The rooms were very clean but they were not as well designed as the normal Holiday Inn Express hotels that we stay in, where the toilet and shower can be used simultaneously. The swimming pool was an extra attraction and separate towels were provided. Our only negative relates to the reception staff who did not appear to be as friendly and helpful as those in other Holiday Inns that we have stayed in. 05 July 2013
Rated 5.0 out of 5.0 by Such friendly staff I've stayed at this hotel regularly for work a couple of nights a week over the last few month and have always been very comfortable and felt able to relax. The staff have always been absolutely outstanding, so friendly and helpful right from my very first visit. There is a well equipped gym which I've used a lot, plenty of parking. Most of the rooms are surprisingly quiet considering it's near the motorway. Just a couple of slightly negative comments - the menu has only changed once over the time I've been staying so it gets a bit boring if you stay regularly like me. Also there is only one salad on the room service menu. The other thing is that the air con in the rooms is set to either heating or cooling centrally by the overall hotel system. So during May this year when we had some really hot days you couldn't use it. As someone who runs very hot all the time this is a bit frustrating. But these things are minor and the overall quality and feel of the hotel is great. My thanks to all the staff. 21 June 2013
Rated 3.0 out of 5.0 by Tired looking premises All rather uninspiring really. Bedroom and common areas in need of renovation. Didn't use the bar or restaurant for dinner. Breakfast was standard fayre with cheerful service. 20 June 2013
Rated 5.0 out of 5.0 by great service + helpful staff had an excellent stay, would highly recommend this hotel, staff very helpful and breakfast service good as well as the food. great location for purpose of my visit ( haydock races ). 17 June 2013
Rated 4.0 out of 5.0 by Excellent value for money Booked on line , and considering there was a race meeting on and a school reunion on the same day , the booking offered fantastic value for money . Would definitely stay again . 14 June 2013
Rated 5.0 out of 5.0 by Fab place to take the family, child friendly x Really enjoyed our stay, made to feel very welcome even with 2 lively boys!! Best ever breakfast, great pool, convenient location. Thanks 06 June 2013
Rated 4.0 out of 5.0 by nice friendly hotel Much better than another Holiday Inn we have used.Both the accomodation and the food was far superior. All staff very helpful and friendly.Would use this hotel again 06 June 2013
Rated 4.0 out of 5.0 by Dworkin comfortable bed and room polite friendly and welcoming staff the stay confirmed my intention to always use Holiday Inn as they are the best budget hotel chain I have found 06 June 2013
Rated 5.0 out of 5.0 by First class service I'm a business traveller and frequently stay on Holiday Inns along with two other chains. One is a French brand and the other a global American brand known to everyone. This particular hotel beats all. Genuinely warm and nice people working here. Nothing any problem at all. I felt more like a visitor to their home than a customer in a hotel. Room clean, very quiet. TV channel choice good. Shower did it's job. I had the Mexican buffet which had a great choice and breakfast was one of the best cooked and presented I've had in a long while. Overall a good rest stop but the outstanding feature is the staff. A credit to the manager but it was evident they were just nice people serving their guests well. 27 May 2013
Rated 5.0 out of 5.0 by Great hotel with lovely staff Recent stay 1 night for day at Haydock races. 5 mins walk to races.. plenty of car park spaces, friendly helpful staff, nothing too much trouble. Nice room very clean, lovely breakfast. Used the spa facilities. Great weekend. Would definately stay again. 17 May 2013
Rated 4.0 out of 5.0 by Food and staff fantastic A standard hotel with a basic room but made above average by the staff ( Sandra, the restaurant staff) etc 16 May 2013
Rated 5.0 out of 5.0 by Excellent This was the first time that I had stayed in a Holiday Inn, and I must say, I was quite impressed. Checking in was a breeze thanks to a very efficient and polite Receptionist. Room was lovely and comfortable, tea/coffee supplies neatly arranged on the tray in the room, bathroom was immaculate. The double bed, although a little firm for my liking, was very comfortable, and I had no trouble in nodding off in the land of nod. Although this Holiday Inn is minutes from the M6, road noise is kept to a minimum, in fact, you wouldn't even know you were so close to a major motorway. Restaurant staff, as per front of house staff, very polite and efficient. I didn't have to wait long for my evening meal to arrive. Although you do pay slightly more for a meal here, the way it was presented, and tasted!!!, more than made up for it. Checking out, as per checking inn, a simple procedure. Although I only stayed for one night here, it was an extremely comfortable stay, and I would happily recommend this particular Holiday Inn. 15 May 2013
Rated 4.0 out of 5.0 by Good Location,Enjoyed the Leisure facilities Enjoyed stay, stayed two was good and bed comfortable.Good location, easy travel distance to Liverpool or Manchester. Easy to find, just off M6.The Leisure Facilities were very good.My only fault was that there was a wedding function on our first night and the guest were very nosy going to there rooms.Could have better sound proofing, especially around bedroom doors. 11 May 2013
Rated 4.0 out of 5.0 by Comfortable rooms and good service We stayed at this hotel last weekend for a family get-together. Throughout our stay it was clear that all members of staff were committed to guest satisfaction. The room was comfortable and clean and furnishings exceeded our expectations. Breakfast although busy was a pleasant experience, well managed and with a variety of good food on offer. We will definitely pay another visit to the hotel if in the area. 11 May 2013
Rated 5.0 out of 5.0 by Our favourite Holiday Inn Holiday Inn Haydock Park is favourite of both my young son and I. Having only previously stayed in ground floor accessible rooms, this 4th visit took me to the 3rd floor, towards side of hotel. I spent nice, relaxing Friday & Saturday night here (avioded Grand National weekend). Perfect location off M6 and easy to find (Manchester and Liverpool are both close-by). Bought breakfast voucher on arrival. Breakfast time is nice experience - friendly staff offer genuine welcome. Lots of choice for breakfast, good quality too. Reception staff very pleasant on arrival and throughout stay. 1 thing ONLY I would change about hotel.....I'd like to see the accessible rooms with "walk in shower" option. 01 May 2013
Rated 5.0 out of 5.0 by Great stopover place on the M6 Great value, great breakfast, great pool facilities! Really glad I found this place as a stopover between The northeast of Scotland and the south west of England, will be using again. Would have liked a confirmation that my special request of a cot in the room was being actioned, as I wasn't sure the hotel had received it until I phoned 24 hrs before travelling. Other than that, no problem. 18 April 2013
Rated 5.0 out of 5.0 by Very comfortable, clean and very helpful friendly staff Everything at the hotel was very good from the time we arrived. All staff were very friendly and couldn't have been more helpful. The breakfast was first class. Very good location for us, as we were visiting Manchester and Liverpool during our stay. Would definitely come back for another stay in the future. 15 April 2013
Rated 5.0 out of 5.0 by Attentive and friendly The rooms are clean, the staff are very friendly and the service is very good 14 April 2013
Rated 5.0 out of 5.0 by Good Facilities Hotel staff very friendly and helpful, excellent facilities and good recognition for priority club members. Very clean and comfortable room. 13 April 2013
Rated 5.0 out of 5.0 by Holiday Inn, Haydock Park My one night last Friday was business. I was greeted by reception staff who were very efficient and helpful. I ate in the bar and the food and service were both very good. My room was very spacious and quiet, and I enjoyed a good night's rest. Definitely intend to stay again. 12 April 2013
Rated 5.0 out of 5.0 by Another Excellent Stay This is now the 3rd time ive stayed at this hotel and the service just keeps getting better. Took my elderly father with us this time and he loved it, the staff were so helpful and couldnt do enough for him, WELL DONE. Im a Gold Priority Cub member and have stayed at loads of HI Expresses & HI Hotels but no one can beat ths standard of customer service / Care that you provide. On a slight downside, Rooms could be maintained a little better but still of a good quality. Looking forward to my next visit (which will be soon). 05 April 2013
Rated 5.0 out of 5.0 by Fantastic hotel Great staff and hotel. Service and staff so helpful and great pool. Stayed on many occasions and will return soon. 29 March 2013
Rated 4.0 out of 5.0 by polite and friendly reception staff stayed at the holiday inn (haydock) for just one night, we would stay there again, reception staff very helpful and friendly, breakfast was delicious, good value for money. I suppose only negative was our room had stale smoke smell on curtains and maybe in carpets (wasn't sure) that was not too nice, so sprayed some perfume around to hide the smell. But as I said that was the only negative and as we had been travelling for 5 hours to get there and had to go out almost straight away didn't mention it, maybe next time we would ask for another room. 17 March 2013
Rated 2.0 out of 5.0 by Poor reception staff and noisy rooms Reception staff not very good, 4 min wait for someone to come into reception, On checking out the receptionist could barley raise her head. Moved room twice due to noisy service pipework, very poor, Arrived needing a break, left needing a rest. Bright side, Staff in breakfast room superb, food fantastic, Pool good Overall score, below par 08 March 2013
Rated 5.0 out of 5.0 by comfortable hotel staff great food great but kitchen slow. overall great hotel would return again. 05 March 2013
Rated 5.0 out of 5.0 by lovely place We arrived with our daughter and grandchildren aged 2,3 and 4. They had a lovely time as we do whenever we come here. This was our 4th visit. 01 March 2013
Rated 5.0 out of 5.0 by Great value for money Stayed for one night. Best night sleep for a long time! Breakfast amazing. Enjoyed the swim. Booked over three weeks in advance and excellent value for money. Would stay again. 24 February 2013
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