staff in front desk has good hospitality and customer friendly[Less]
Nice location. Good value for your money
Located right on the Arabian Gulf Street. Close to Kuwait Scientific Center in Salmiya. Food Street (shaara- Mataa'em) is also nearby.[Less]
Great atmosphere, service, staff, comfortable, feeling like you own the place❤️
Great hotel to stay in with a very relaxing atmosphere that makes you feel like home as everyone is welcoming, smiley, and friendly with full service excellency starting from Mr. Musa'ed the hotel[More]
manager, Mr. Meen the receptionist, and each and everyone of the staff with a big smile and great attitude, very relaxing spacious noise free room with 24 hourse room service and house keeping at your service, lots of restaurants with variety of cuisine and for shesha lovers you can enjoy it exclusively in each and every restaurant in a special zone, great pool and gym 24 hours but whats really missing in the hotel is spa and saloon to be completed, hope one day their will be both. Thay always make our stay deferent and special. [Less]
By Budget Traveller
Comfortable stay and courteous staff
My stay was comfortable, rooms were clean and comfortable. The staff was great and hotel is close to downtown which was a plus for me.[Less]
By I Shaban
Excellent Hotel & Service
This is my 1st time at the Holiday Inn Downtown but I will definitely stay here again.
The hotel was very nice and clean. The staff were polite, helpful and very friendly. Special thank you to Amal[More]
and Ahmed at the reception for all their help from check-in to check-out.
I was upgraded to a junior suite which was big, clean and had everything I would need to feel right at home.
The location is great and close to everything and the food was really good.
Excellent Hotel and Great Staff [Less]
Another Great Stay at the Holiday Inn Downtown Kuwait
I have been visiting Kuwait for around 7 years and always choose this hotel where possible. The airport collection and return service is a boon and is timely and efficient. The staff are always[More]
pleasant and efficient and courteous. Rooms are well-appointed and have all that I could need. Both the temperature and bed are comfortable. The small business centre is open 24hrs which is essential to me as I work in different time zones. The internet service is generally good.Back there again in August...it's becoming a habit! [Less]
Very good business hotel & close to the airport
I've used this place a couple of times now and find it a very good choice particularly when meeting clients on this side of Kuwait city. Traffic is awful here so do make sure that you're in the right[More]
area. It is very handy for the great new Avenues Mall too.
The staff are very welcoming here and although it's an older property it has been well refurbished and it looks like more work is going on as there was a temporary reception in place.
There is also a good choice of restaurants in the hotel, I especially like the Indian one. [Less]
I spent one night during a business trip in CROWNE PLAZA Kuwait. First, I faced a problem with the check in, so the staff upgraded me to the royal suite. Everyone was helpful and nice. Great[More]
Experience !!! [Less]
By mc gregor
Five Star customer service
Upon arrival one of my associates was ill. Contacted front desk which put me in touch with managers on duty, both came to see us. Mirasol was one of the duty managers and took over my associates[More]
care. She called there on call doctor, When doctor left she had prescription filled for us and was so kind and caring. Can not put a price on that kind of attention and service. After all that I made an appointment to the spa the next day for a massage, best ever. Try the Bali, massage. [Less]