Rated 4.3 out of 5 by 383
Rated 4.0 out of 5.0 by Tim D2 Conveninet Location
Convenient location, good breakfast. I did not see a fitness center or the mention of one anywhere. Pillows were hard as rocks and the rooms dated.
November 21, 2015
Rated 4.0 out of 5.0 by Johnjoe158 Great Location
A really good sized hotel in a great location. Reasonable facilities, although would benefit from a pool / gym. Staff were attentive, and genuinly made the effort to give good service.
November 16, 2015
Rated 3.0 out of 5.0 by Aspire62 Just another Holiday Inn
Bedrooms - Always spotlessly clean, but the mattresses need replacing as do the pillows. The bathrooms, again are very clean, but shave before you shower as the extraction hasn't worked for a few years and you'll spend ages waiting for the mirror to de-mist.
Breakfast is ok, typical Holiday Inn, fine if you enjoy a thousand calorie fry up, but offers limited healthy cereals and tinned fruit. Oh and the coffee is appalling so BUY a coffee from the Starbucks counter if you want a decent coffee with your breakfast.
Dinner again just OK with limited healthy options but the room service is often a sorry affair as there is either a lack of staff or capability, particularly in the kitchen. Recently was told that there would be over an hours wait for room service food, noting the restaurant was empty, went next door to Frankie & Bennys where there is a wider choice of equal standard, cheaper options and it took less than an hour to complete. Shame I had to go out to eat as at 8.30pm this was an inconvenience and not why you opt for a full service hotel. (Lost revenue for the hotel, and lost loyalty points for me!).
The staff are all pleasant enough and helpful but always in a rush and look under pressure so assume that the staffing levels are kept excessively tight.
The location of the hotel and demand for accommodation allows the business to drive rates that are excessive for the offer and so does not represent value for money (this hotel needs capital investment and stronger service levels to justify the rates charged) so compare the rates on offer with the two local Crowne Plaza's at Marlow and Gerald's Cross, they are far, far superior and are often the same rate (or bizzarly as part of the same company, cheaper which makes a mockery of the brand positioning).
So in summary, location driven and just ok if you have to stay here - it's a typical Holiday Inn.
November 10, 2015