Rated 4.5 out of 5 by 199
Rated 5.0 out of 5.0 by acertheman ideal for short stay
Remote location but quiet and comfy bed
Easy to park
Internet needs you to log in and give details for access
05 March 2015
Rated 5.0 out of 5.0 by GrannyHarry51 Good place to stay
This was our second visit to this holiday and I would certainly visit again. The position of the hotel was convenient for access to the two main roads - although the signposting could have been a little clearer closer to the hotel. The room, food and service provided by the staff was excellent. We enjoyed our brief stay. Well done.
03 March 2015
Rated 3.0 out of 5.0 by John PM Customer Focus
The staff need to learn the importance of customer care..... The whole check in/out process felt cold and impersonal, with no acknowledgement of IHG membership, no offer of help with luggage and overall lack of any kind of 'personal touches'. The location and 'functionality' of the hotel is without question, but that's about it...
02 March 2015
Rated 5.0 out of 5.0 by ajrdbc Staff make this hotel special
The hotel is clean, comfortable and just what you would expect from a large chain like Holiday Inn. But what makes this hotel special is that the staff are so attentive and friendly. Everyone from the cleaners to the waiting staff were just more cheerful and more helpful than you would expect from a chain hotel.
This was our second time of staying here and our comments were very similar last time.
01 March 2015
Rated 5.0 out of 5.0 by chrisrunner Welcoming and helpful
Staff very welcoming and helpful. Room had a lovely view and was clean and comfortable .Bikes were accommodated and an early breakfast provided for cycling event. Easy to book and accessible. We had a pleasant stay and there were no problems. The car park felt secure because of lighting and cctv. Would use this hotel again when in the area, and recommend to others.
27 February 2015
Rated 5.0 out of 5.0 by tortangtalong always excellent
I always enjoy staying in this hotel, everything is excellent, receptionists (esp. faye) are all very friendly and courteous, even if I arrived late, my room is well prepared for me.
26 February 2015
Rated 5.0 out of 5.0 by hatcan clean well presented
A good place to stay. Ideally located on the racecourse. very pleasant staff.
24 February 2015