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Rated 3.6 out of 5 by 52 reviewers.
Rated 3.0 out of 5.0 by Dated Hotel The staff were pleasent but the hotel is tired and dated and clearly needs money spending on it to bring it up to the standard of the rest of the estate. Paiint peeling from window frames, shower needed fixing and radiator once one would not go off. Was not offered wake up call or newspaper on check in. On the plus side breakfast was cooked to order due to lack of customers and was good. 26 February 2014
Rated 4.0 out of 5.0 by Nice hotel, decor starting to look a little dated. Can't really complain about anything. Staff friendly & welcoming food OK, price reasonable, rooms clean & tidy just as you would expect from any of the Holiday Inns or IHG brand hotels. The thing I find with 99% of the Holiday Inns is they are all starting to look a little dated. Back in the 80's these hotels would be really posh now the general decor and rooms look old and could do with modernising, apart from the TV's which are very nice 32" flat screens. Will visit again soon & can recommend 21 February 2014
Rated 1.0 out of 5.0 by Dated Holiday - Poor Design, Unusual Charges Stayed at the hotel 2 weeks in a row, the first week i had room service, they got the order wrong (asked for no cheese on burger) and didnt provide any cutlery for the desert. Second week, we noticed we were being charged a service charge for drinks at the bar ? (never seen this in a hotel in the uk before, i can understand a service charge for room service, but for drinks at the bar ?), receptionist was very rude to a colleague who pointed this out. The room design is very dated, in the bathrooms there is a metal toilet roll holder where your left knee would go when sitting down, incredibly stupid positioning. The wi-fi although free (gold members) its incredibly slow, tracked at about 0.3 Mb/sm ok for emails but useless for iplayer. Good sized car park is about the only positive i can think of. 10 February 2014
Rated 3.0 out of 5.0 by no hot water Rooms ok but on getting up to leave no hot water for a shower, called reception and advised someone will take a look Hour later left the room and still no hot water, cold showers in January is hardly what i was expecting No apology, just a suggestion that if i waited a while it might get sorted out, Not really acceptable when having to get to work so paid and left. Wont be using that hotel again! 26 January 2014
Rated 3.0 out of 5.0 by Vending Machine.....STILL Broken There "should" be a functioning Vending Machine in this Hotel however I have stayed there several times now and the "out of order" notice remains on the machine which houses a single lonely packet of sweets on view to tempt the Guest -- wonder if it will ever get repaired? 19 January 2014
Rated 4.0 out of 5.0 by Excellent Value, large rooms This hotel provides exceptional value for business/leisure guests in the Ipswich area. The general decor in the rooms is somewhat dated. However, the rooms are very spacious and comfortable. My welcome to the hotel was both warm and professional. I had previously stayed at this hotel and found myself disappointed with the overall customer experience and I'm pleased to report that issues I had raised appear to have been resolved. Thanks to the General Manager, Jason, for responding to my previous feedback in a positive and meaningful way. I will certainly choose this hotel for future visits to Ipswich and would recommend it to others. 09 January 2014
Rated 4.0 out of 5.0 by Great value Stayed here before and up to the usual standards. Breakfast was fantastic and the whole package for the 2 nights were great value for money. 05 January 2014
Rated 4.0 out of 5.0 by Dreadful breakfast Although we came down for breakfast pretty late in the time allocated we were still in the time scale. Paid £9.95 per head for breakfast which was dried up and nasty and to be honest very little of it, ... my son refused to eat it and had cereal instead, very expensive cereal I have every paid! Tip get down early for breakfast! 31 December 2013
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