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Rated 3.8 out of 5 by 82 reviewers.
Rated 4.0 out of 5.0 by Value for money A good all round hotel, décor a little tired in the dining room but food good and friendly staff. Bedrooms were clean and well maintained. Disappointed there was no room safe which is usually found in Holiday Inns to lock work laptop / valuables but other than that a good quiet hotel with plenty of parking and close easy access to A14 24 June 2013
Rated 2.0 out of 5.0 by Ipswich Location was in an Industrial Park-no noise from the Highway-however the lawn crew decided to mow the grounds early Monday morning. Room was clean and sofa bed was much bigger than other Holiday Inn's and was made up on our arrival. The double bed appeared to be a queen which was wonderful. They charge for Wi-Fi service which is such a common used item -it is hard to believe it is an add on. I suggest to add a few $ to the total cost and call it a day. Breakfast was 9.99 pounds per person/our son only ate one bowel of cereal. This was expensive. The night when going to bed we found a big spider on the wall Had a lovely meal in Pin Mill called the Butt and Oyster recommend it -great local flavor 17 June 2013
Rated 3.0 out of 5.0 by Reasonably quiet for a decent nights sleep All good but some fixtures and fittings are getting tired, such as the carpet in places. As its not near Ipswich central you are restricted for places to eat within walking distance. 17 June 2013
Rated 5.0 out of 5.0 by Excellent Service We held our wedding here on sat 25th May 2013. We we highly recommend if you are looking for a wedding package from start to finish to book this venue. We had our 1st meeting and found the event manager and all the staff very friendly, and made us feel very at ease. The staff helped make our day so special, and all went out of there way to accomadate the guest with special requirements. The food was fantastic and the chef pulled out all the stops. My Husband stayed the night before in the room allocated and found it to be very comfortable and slept well. The bridal suit and the staff on the day of the wedding were exceptional. We thank them all for making our day so special - please look at this venue if you are looking to book a wedding or just to stay the night you will not be disappointed. 12 June 2013
Rated 5.0 out of 5.0 by Great place Lovely hotel, but was really hard to get someone to come check us in, waited ages, buzzer apparently wasn't working and they forgot to put the use the phone sign up. But room was lovely and enjoyed our stay there. 08 June 2013
Rated 5.0 out of 5.0 by Reception Staff Were Excellent Especially the gentleman who received me on the Sunday and also to a lesser extent the staff who assisted me throughout my stay were very good. The gentleman, in question offered unsolicited advice on how to improve my stay. I took advantage of his advice - on using the local David Lloyd Gym - which has a 25m swimming pool. The only let down was the dinner, I found the wine served in tiny glasses and the food not of the standard I would expect at a Holiday Inn. 29 May 2013
Rated 1.0 out of 5.0 by Company Policy Shows No Care for Guests I booked and pre-paid for an executive suite as I was travelling to Felixstowe on business. On my way to the hotel I recieved a phone call from them asking if I could change hotels as they had overbooked. Due to the fact that I had arranged to meet business colleagues for dinner in the hotel and that they were also on their way, I told them it would not be possible for me to change hotels at such late notice and enquired how this could possibly happen, when I had booked and pre-paid on-line a week earlier. I was told that it was company policy to overbook, as some guests usually cancelled, however, when they didn't it lead to an overbooking situation and very disapointed and angry customers, which was apparently a regular occurance. This company policy shows complete disregard for customer care and satisfaction. On arrival at the hotel I checked in and was given the key to my room, only to find that I had been allocated a standard twin room, despite booking and paying for an executive suite. When I pointed this out to the receptionist she did move me to the correct room. All in all this stay was a complete disaster and I will seriosly consider not using IHG Group hotels again due to their uncaring company policies. 10 May 2013
Rated 1.0 out of 5.0 by last Resort I had to find a place at short notice and as I have lived in a Holiday for 5 .5 year thought it would be a good option, old rooms, staff could not even be bothered to stand up, barman un-kempt hair and shirt hanging out scruffy, no guest relations. Did not even get up for breakfast wouold hope it could get better, only had one like this before and that was Cambridge HI express at the airport, and moved out of that after one night.. 25 February 2013
Rated 5.0 out of 5.0 by Relaxing time Happy experience and good welcome from staff, most helpfull, could not fault room and comfort. 18 February 2013
Rated 5.0 out of 5.0 by NYE party The venue was faultless, the food was delicious and plentiful and the package with accommodation made the whole experience awesome. We will definately be looking at booking up again next year. It would be good if they did something similar in the way of theme nights, on a monthly basis, I would thoroughly recommend it, 10/10. . 08 January 2013
Rated 5.0 out of 5.0 by Satisfied Customer This Holiday Inn is not like most, it only has two floors, instead of several, but I think it must have been owned by another company at one time. In no way was this a disadvantage though. The hotel was very clean, the staff were extremely friendly, especially Daryll, the room was really nice, very warm, and everything worked. Very hot water too! The breakfast was also excellent and plenty of it. A good experience all round. The hotel is just a few seconds away from the A14, which is great, but despite this, there was no noise from traffic. I would recommend this hotel to business and holiday travellers both. Very handy for Felixstowe. 04 January 2013
Rated 5.0 out of 5.0 by comfortable ,great breakfast. I did have to complain at 3 in the morning as there was loud poeple in our area of holiday it was dealt with very quickly . 20 December 2012
Rated 3.0 out of 5.0 by Nice hotel with niggly problems The location and parking arrangements makes this a good hotel to stay for Ipswich visitors; being adjacent to main routes. This was a Rewards night for us and because of the corporate long-stay guests we were not given an upgrade. The reception staff couldn't be nicer on arrival, promising to remove the fold-down bed that had been put up in our room, and equally apologetic when we left because that bed was still up! Good we thought, but then the niggly problems surfaced - the mattress was past its best and dipped in the middle so we spent some of the night rolling back and fro'; the shower was leaking at the connection to the feed pipe and could not be adjusted to deliver a fine spray, only a solid jet of water. Would we use it again - yes because of its location. Would we complain - yes if these problems have not been fixed by our next visit. 30 November 2012
Rated 5.0 out of 5.0 by EXCEEDED EXPECTATIONS This is a lovely hotel with friendly helpful staff. It was good value for money and the wedding I attended went smoothly. Every staff member on duty was helpful and made the wedding go very well. The room was huge and very comfortable. Decor isn't perfect - but is homely as a result. Food was good, breakfast excellent. Good value for money, good space and very friendly - could not fault anything. 23 November 2012
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