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Rated 4.2 out of 5 by 270 reviewers.
Rated 5.0 out of 5.0 by Great service, warm friendly staff and comfortable room I arrived late Friday evening and was pleasantly surprised, I found the staff were so welcoming 16 September 2014
Rated 4.0 out of 5.0 Friendly Staff Staff friendly but you will need to inform them if you are a gold elite member 14 September 2014
Rated 5.0 out of 5.0 by Comfortable beds for a good nights sleep. I usually stay at this hotel whenever in Ipswich. I also use the Holiday Inn's elsewhere in the country and also I have found the Holiday Inns express to be of good value. 11 September 2014
Rated 4.0 out of 5.0 by Sept 2014 Nice hotel but with problems for a nightworker. If working nights make sure you ask for a quiet room or you may not get much sleep like me! 11 September 2014
Rated 5.0 out of 5.0 by Great night's stay Lovely welcome. Valued as club member with additional benefits offered. Very clean and comfortable room.Good nights sleep. Great breakfast. Good Health Club facilities. Fully recommend, would use again if in area. 10 September 2014
Rated 4.0 out of 5.0 by Good location, friendly staff Lovely staff willing to help. Could not contact reception or manager at 20:30 with TV problem. 08 September 2014
Rated 5.0 out of 5.0 by Reception Staff very helpful and friendly I had all questions answered before I even needed to ask the question 01 September 2014
Rated 4.0 out of 5.0 by Holiday Inn Ipswich Great place for a short stay; friendly and helpful staff. Tired looking from the outside; and may have to walk a long way to the room as it is a low level design. Would stay again; breakfast lovely; especially the pancake machine; the pool was good size, clean and quiet; with sauna, jacuzzi and steam room. 27 August 2014
Rated 4.0 out of 5.0 by Great Hotel Experience, only let down is the food Great service and friendly staff. Hotel is location situated conveniently within easy reach of the city centre, a park and ride service and motorway. There is enough parking spaces, a handy luggage trolley is available by the entrance of the hotel. Facilities are very good and rooms are comfortable, clean and spacious. The only down side for us was the food; dinner and the continental breakfast (cooked breakfast was v. good). We stayed two nights, both nights we stayed for dinner however we chose to eat out for breakfast on the second day. Dinner presentation, taste and value for money was poor. I am used to HI food being very good and tasteful, this was quite a disappointment. I would definitely stay in this hotel again, as the hotel experience was very pleasant and the staff were very helpful and friendly. However, I wont be staying there for breakfast or dinner. 27 August 2014
Rated 5.0 out of 5.0 by A relaxing break The room was clean and spacious and overlooked a field. The pool was warm and staff helpful and the grounds help to set the hotel back from the road and make the location peaceful. 20 August 2014
Rated 4.0 out of 5.0 by Good Hotel Stayed here whilst in area on business. Being a Platinum member I got upgraded at check-in. Room was fine although bathroom was tired and needed re-furbishing. Food in restaurant was excellant as were staff. Bar staff were also very good 19 August 2014
Rated 5.0 out of 5.0 by Clean, comfortable hotle As usual, excellent service all across the board in the Holiday Inn. Impressed with the choice of pillows as I need a firm pillow and most hotels don't provide this choice 19 August 2014
Rated 4.0 out of 5.0 by great service Excellent service. Greeted and welcomed by the reception staff and all explained well at time of check in. Would stay again, clean and tidy room with good eating, recommended. 18 August 2014
Rated 4.0 out of 5.0 by Great staff & food From check in to check out I found the staff extremely friendly and co-operative. Sorting out my WiFi payment issue, repeated times my key needed re-programming (need to keep it away from magnets in my iPad case!) and generally dealing with my custom with a smile. The room was clean and comfortable and the curtains certainly kept out the light - unfortunately the same could not be said for the 20mm gap at the base of the door. A rolled up towel soon solved that minor issue though. I had one evening meal at the hotel and I thoroughly enjoyed it ... the food was very well presented and tasty. The breakfasts were the normal buffet fare, with the usual issue of plates not being quite warm enough to prevent the food cooling. 16 August 2014
Rated 5.0 out of 5.0 by Affordable quality. Good choice at breakfast. Lovely quiet room. Friendly efficient staff. Excellent location for the lovely suffolk countryside. Great value long weekend break, we had a lovely relaxing time, thank you! 15 August 2014
Rated 5.0 out of 5.0 by A good family experience The swimming pool for the children and the gym for daddy are an extra bonus of the stay. Breakfast is a highlight, but the bar prices are the normal high end you expect in most hotels. Although the stay is more expensive in the summer season than the off-peak season it is still good value for money for a family. 13 August 2014
Rated 5.0 out of 5.0 by Great staff, good location Great staff, good location. The front of office staff certainly went the extra mile for us. Also, the swimming pool staff and ambience were very pleasant, making "excercise" a pleasure for once ! 11 August 2014
Rated 5.0 out of 5.0 by break great staff great hotel loved it and would go back again 11 August 2014
Rated 3.0 out of 5.0 by Cleanliness and staff response poor to issues Poor level of cleanliness in room - very grubby for an executive room and staff response to issues not forthcoming so I cleaned the room myself. Aair conditioning made a loud noise constantly 08 August 2014
Rated 4.0 out of 5.0 by Nice Hotel with friendly staff I stayed here with my extended family last weekend for a visit with relatives. The location is great for families with plenty of places to eat nearby and Jimmy's Farm (highly recommended) within about a 5 minute drive. The staff were friendly and were able to ensure we had adjoining rooms. The rooms were clean and adequate and the large TVs were great for the kids. The pool was also very nice. The food at breakfast was good and the staff were helpful but they seemed unable to keep up with demand so many items were unavailable. On our first day there were no pastries for around half an hour (then when more were put out they were gone within 5 minutes), they had run out of yoghurts and some cereals, the pancake machine was broken and some of the hot food items were also unavailable. Overall this a great hotel but they could do with more staff at breakfast. 07 August 2014
Rated 3.0 out of 5.0 by poor customer service, good Breakfast. I chose this holiday inn to my detriment, because the Orwell branch does not have a spa. I was thoroughly disappointed and ended up not using the spa and checking out just after 10am - a lot sooner than intended as my check in experience totally put me off. We arrived after a long journey in traffic so I was definitely looking forward to a swim and some time in the spa before attending the function I came down for but unfortunately, this did not happen as I was upset by the rudeness I encountered during check-in. There was a lady hovering around whilst we were checking in which wasn't an issue till a request for a late checkout prompted a response from this lady. She spoke over me to the receptionist saying late check out can only be till 1300hrs because it's a busy weekend. I found this rude and unprofessional as my request was not directed at her. The request became a bit drawn out then the final response I got from the receptionist was that she will get back to me. She never did. Check out was a chore just one receptionist checking people out and ordering cabs. Not acceptable especially since it appeared they wanted guests out asap. In summary - rude staff, poor staffing level. Only plus was the pancake machine which my children loved. 07 August 2014
Rated 5.0 out of 5.0 by excellent base in Suffolk its great to find a clean, friendly hotel with a pool and a good quality of room and breakfast which we can use as a base for work or for exploring Suffolk for pleasure. Stayed several times and will do so again. My only criticism is how hard it is to find the direct telephone number for the hotel, without paying a charge for the call, in order to check facilities for my ambulant disabled partner. Oh, and I could also do without the piped music outside the entrance. 06 August 2014
Rated 1.0 out of 5.0 by Disappointing I felt the room was small and crampt, the reception were informative and unhelpful. I wasn't offered an itemised bill which would of been useful as wrongly two rooms from our group booking had been billed to me. One being the bride and grooms room which I was told would be complimentary. The breakfast was not up to scratch and again was disappointing. Others in our party were also treated unfairly, so I wouldn't recommend this hotel. Regards Emma Nolan 05 August 2014
Rated 3.0 out of 5.0 by Pleasant stay Had a pleasant stay at this hotel, never used a holiday inn before, but as was near to where we were going it was fine, King size beds would be better than the doubles that are used and mattress was uncomfortable. Would like Holiday Inn to provide more famiy rooms as only cater for 3 in a room. 31 July 2014
Rated 5.0 out of 5.0 by Nice relaxing stay I had the most relaxing stay.All staff were friendly and helpful. Loved the leisure facilities.Pool area great. 26 July 2014
Rated 3.0 out of 5.0 by ipswich the hotel is good and stuff very pleasant at all times,i like to eat where I stay but the food needs revamping from both breakfast and dinner,i end up going out to eat 25 July 2014
Rated 4.0 out of 5.0 by Good base We have used this hotel on a number of occasions over past 10 years when visiting friends/family in Suffolk. Hard to find fault. Staff very welcoming, friendly and helpful. Rooms/beds comfortable, although decor rather dated. Bathroom fine - basic toiletries provided . Air con excellent. Plenty of car parking. TV adequate. WI-FI not great- but that was only niggle. We will be using Holiday Inn Ipswich again. 22 July 2014
Rated 4.0 out of 5.0 by Hotel overview I was more than happy after the recent mon-fri stay and look forward to my next visit , the pool, gym and sauna is a very welcome touch to be able to use as it brings a little bit of added comfort to the hotel . Food and staff are excellent I have nothing to complain about and will be going back !! 21 July 2014
Rated 5.0 out of 5.0 by Friendly staff and food Staff were mostly friendly and helpful. The female receptionist (foreign) handed us papers on checking in but did not guide us to room. We had not been to the hotel before and did not know the layout. Suggest training issue not to assume the customer knows this. The waiter at breakfast (foreign) seemed to have language/perception difficulty understanding basic request I.e how many teas and coffees, which we also waited ages for. He also cleared our table of things we were still eating when we had just left to go and refill our glass for juice. So, suggest training issues around being observant around the guests are required. We really enjoyed our breakfast, it was cooked well and good choice. The kids loved the pancake machine, and want to come again for that reason. 17 July 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service Stayed at this hotel before our cruise from Harwick. The room was clean, comfortable and the staff were very helpful. We didn't dine at the restaurant - however we did have a drink after returning from dinner. The bar was mainly business travellers. one of the guest was subjecting others in the bar to listen to his music from his iPhone, which I found quite annoying. The room was good value for money and ideally located for our onward travelling. The wifi in the bedroom wasn't the best. However, the trip was good value and I would use again. 14 July 2014
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