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Rated 4.2 out of 5 by 509 reviewers.
Rated 3.0 out of 5.0 by Very average I've stayed at this property many times before and have average expectations from it. This time I booked an Exec room only to be given a newly-decorated room which was definitely not what I would call an Exec room (it was small, had no amenities, no bath, no trouser press, etc.). When I brought this to the staff's attention, I was treated as though I have never stayed in an HI before and told that this was an Exec room - although nobody could tell me what made it one... I was not able to be moved even though the hotel was half empty so stayed in the same room. To be fair, I slept well in the bed. The bathroom was not good though. Whoever had redecorated this room needs to be fired. The door wouldn't shut, the painting and decor was done to a poor unfinished standard - and of course there was no bath. Overall, I can rate this property as average. Room rates are much lower than they used to be which is good, but it feels like the hotel is in terminal decline. February 5, 2016
Rated 5.0 out of 5.0 by 2nd visit Good location nice clean rooms bathrooms little small as they are shower rooms now Staff remembered us from previous visit Pool is great and all staff friendly February 2, 2016
Rated 2.0 out of 5.0 by Marginally acceptable I have stayed at the HIE Ipswich on numerous occasions during the last year. It continues to disappoint. Staff morale is low, and this is reflected in the general attitude displayed. There is a clear failure by Management to train staff to adequate levels, and this shows in the lack of attention February 1, 2016
Rated 4.0 out of 5.0 by Nice staff made the stay pleasurable I am staying at the hotel for several nights over a few months and so was pleased it was a good experience. All the staff I met were courteous and most certainly helpful. If things were needed they were resolved promptly. The only gripe was that the room I was in was on the ground floor near reception and so noise levels were distracting. I stayed in this hotel after the dates for which this review refers so good to report the other room was far more pleasurable. February 1, 2016
Rated 4.0 out of 5.0 by Great value for money Excellent package with breakfast & dinner included in the very reasonable price charged for my one night stay. Also enjoyed the facilities at the hotel which included a small but sufficient gym containing cardio & weight equipment as well as enjoying the pool, jacuzzi, steam room & sauna. January 30, 2016
Rated 4.0 out of 5.0 by Good Leisure break Good swimming pool and steam room nice food and ambience January 27, 2016
Rated 4.0 out of 5.0 by Comfortable rooms and good breakfast The hotel is located in a very good location and has comfortable and clean rooms. Breakfast was excellent. Swimming pool and changing room facilities could have been better as some of the equipment were out of order. January 27, 2016
Rated 4.0 out of 5.0 by Generous staff, super pooll My 7 year old daughter and I stayed at the Holiday Inn, Ipswitch, from 22nd January - 24th January. We loved the use of the huge pool and that children were allowed in the hot tub,. my daughter's first experience of this as children are generally not allowed.. Great swimming toys were on sale. Staff were very generous and brought us toothbrushes and even hot chocolate for my daughter as only tea and coffee were available in the room. Card keys did not work but staff were always helpful in letting us into the room. Some updates may be needed there. January 27, 2016
  • 2016-02-08 T11:52:35.930-06:00
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