Rated 3.8 out of 5 by 66
Rated 2.0 out of 5.0 Great hotel - no recognition as Platinum member.
I arrived at the hotel after 5 hour delay on my flight and got there at 4am. The hotel itself is outstanding for an airport hotel. Very impressive.
I compete internationally and usually travel in training kit for comfort, which at most hotels isnt an issue when I arrive. However, when I checked in there was no recognition at all for my Platinum status, no smile, no welcome, just processed me and gave me my room key and would not engage not matter how hard I tried. However - I had to come back down 5 minutes later and the same receptionist was laughing and joking with a business man ( in englisdh) in a suit who was being checked in and frankly my loyalty to IHG was worth nothing. The other staff members were not helpful also and certainly not approachable.
I write very very few poor reviews, thisis the first one in a long time and its a shame as every other element from the large rooms to the spotless floors and marble entrance are all outstanding.
Single women - wouldnt advise to stay here as you may get the same treatment.
13 December 2013
Rated 2.0 out of 5.0 by 123Sam Air conditioning "warm room"suffocating
Fairly new building nd receiption but old style rooms ,
Air conditioning was warm all time , couldn't sleep at all , in winter I couldn't cool dawn the overheated room that was hit by the sun
The staff hardly speak English could not diliver simple task to tell me how to log to wifi I had to manage to do it ( staff wanted to come to my room at 1 mid night to show me how that was scarrrry !!!
At check out I bough combo coffe nd croissant , staff forgot to searve the croissant , no attention to details !
I Dnt recommend another stay there ...
Staff couldn't add my points to my virgin airlines card
I never got awarded my miles!
12 December 2013
Rated 5.0 out of 5.0 Istanbul Holiday Inn Airport
I spent 4 days at this property and enjoyed every part of it. The staff was excellent, especially the woman that handles all questions related to local issues and transportation, she was outstanding. The facility is very well maintained and the rooms are large, clean and very comfortable.
11 December 2013