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Rated 4.1 out of 5 by 41 reviewers.
Rated 5.0 out of 5.0 by 物超所值 酒店非常好,干净整洁。 交通便利,出门就是车站,非常方便。 前台升级了房间,物超所值! 有机会还会再来光顾。 26 February 2014
Rated 4.0 out of 5.0 位置很好,靠近车站。酒店外观很漂亮 酒店就在车站旁50米左右,非常便利的位置,方便去市内的景点。入住的第一天没有按照会员要求升级,第二天晚上升级了就还好。总之,还算是不错的假日酒店。 23 February 2014
Rated 5.0 out of 5.0 by Location is Very Good Hotel location is very good. Stuff are excellent and very effecient. 17 January 2014
Rated 3.0 out of 5.0 by Stay from December 26th 2013 to January 08th 2014 My overall experience in this hotel can be fairly rated as being average +, and there are some areas of improvements for this hotel that could make future stays much better as the potential of this hotel is great. So on the positive side, the hotel manager was really professional and, on my request, did upgrade my room to a (small) suite - though this is not a favour, having a Platinum IHG status. I really loved the Fitness center, clean and well kept! It was a big plus for me. I could not enjoy the outdoor swimming pool (winter time), but at summer time, that should be great since there's a terrace around. On the less positive side: the rooms are overall big enough though slightly noisy for some of them and this is not only due to the road traffic. For instance, the housekeeping was slamming the rooms doors in the morning so you didn't have any other choice than to wake up....which confirms that the rooms are far to be soundproof. Still on the housekeeping: though the sheets and towels were changed everyday, the floor of my room wasn't cleaned 8i noticed some dust not removed during 3 days!!), and I had to ask specifically to get my rooms cleaned more properly than it was before.... Also, I had a really irritating experience on my last day, while going with my friend outside the hotel - she was heading back to the airport - the reception staff did ask me what was my room number thinking - of course ! - that I was leaving the hotel without paying my bill.... I found this quite offensive and inappropriate since I was indeed identified with my ID, my credit card and my IHG number!!! Just a ridiculous situation. Moreover, the staff on that day - January 08th 2013 - wasn't that friendly I must say, which is a lack of professionalism with regards to the standard of this hotel (5*). As said before, the general manager of this hotel is a good professional and maybe his staff could be inspired to behave likewise. Recognition for IHG® Rewards Club Members: I wasn't welcomed as such specifically. I guess this is more established in the US than in EU or some other countries. Also, as said earlier, I have been upgraded to a larger room but it was on my specific request, not spontaneously suggested by the staff. 11 January 2014
Rated 5.0 out of 5.0 by Nice family room Very good location, everything went smooth. My children love it 11 January 2014
Rated 2.0 out of 5.0 by Bad service House Keeping didn't clean my two rooms for 3 days. 3 power failures inside the room due to failure in the enegry control access card socet inside room #512. Breakfast area cleaness can use impormentment. failure in elevators is too frequesnt!!!!!! 05 January 2014
Rated 5.0 out of 5.0 by Great Place The hospitality and friendliness is what makes your hotel a great place to stay. We were very well received and cared for. Thank you; we will visit you again and recommend you to our friends. 02 January 2014
Rated 5.0 out of 5.0 by Vacation with family This is my 4th stay at this hotel. A perfect hotel for a vacation in Istanbul. Location is ideal near the tram station. Make it easy to reach any place in Istanbul. Very professional staff with perfect hotel details. 01 January 2014
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