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Rated 4.2 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 Improved hotel service & facilities Been a while since stayed at this hotel. Rooms had always been good, and thought room facilities have improved. Lobby and breakfast area particularly have significantly improved. Japanese and Korean breakfast are very good taste. 14 December 2014
Rated 4.0 out of 5.0 by I love your bed You rooms are always good and feel of the relaxation, what I love the most is bed and pillows. But pls do change the lotion package. I have super dry skin and need lot of lotion. The lotion package in any Holiday inn is super easy to crack when take the lotion out. For water temperature quality, only this Holiday Inn has non-consistancy. Either too hot or too cold, very difficult to adjust the temperature. The rest of the stay is good, staffs are friendly. 14 December 2014
Rated 5.0 out of 5.0 by New and nice I didn't get out at all. But everything in the hotel is very nice. 13 December 2014
Rated 3.0 out of 5.0 by Situation during breakfast at 06.12.14 The situation during breakfast on Saturday 06.12.14 was completely inacceptable and will, most probably, prevent me from coming back. The restaurant manager was not at all able the crowded restaurant. The staff was running around without a visible concept; often without anything in their hands. I asked the manager for a free table. He told me that the table we were standing will be cleared and will be reserved for me. In the meantime I should explore the buffet opportunities. When coming back from the buffet the manager had already placed two other persons at the concerned table. I asked him how this is possible but didn't got an answer. Then he told me that now another table will be cleared and preserved for me and asked me for few seconds of passion. When coming back with a glass of juice the table was again given to another person. After this experience I ledt the restaurant and took breakfast outside the hotel. 12 December 2014
Rated 5.0 out of 5.0 by Staff team is the most valuable asset I must give credit to the staff member of this facility. Among all the IHG hotels that I stayed so far, the staff team provide the best customer service. All of them are eager to offer their help to a foreign visitor to their country. I want to thank April and Anni for their exceptional assistance in their relative fields. Rooms are clean and of very high standard. The only complaint would be the wifi speed. It is not reallly very fast but bearable. I hope to be back soon to this great hotel. 08 December 2014
Rated 4.0 out of 5.0 by Two weeks stay As usual, all staffs at the executive floor were excellent. Very attentive to all my requests and helpful in everyway. The only sore point is Botany Restaurant is well under staffed esepcially in the early morning breakfast (6am) making it quite impossible to have a quick breakfast. Few small little comments, i would like to point out was that the shower cubicle was not very clean everyday. No proper scrubbing between the floor and the wall tiles. The smoke detector in the room and the toilet is pretty annoying because the flashing light was bright. Overall, this hotel is good due to excellence staffs at the executive floors. Will return when i viist Jakarta. 04 December 2014
Rated 5.0 out of 5.0 Great Service The overall hotel staffs are very friendly, the breakfast are good also convenient to shop at the next door for local foods. Not too far from the airport and also very convenient visit China town and commercial areas. 03 December 2014
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