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Rated 4.5 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by TOP NOTCH! Hotel was spotless! The staff deserve a pat on the back for sure. Behind the hotel has a nice area with a pool and areas to sit and relax. We found the location excellent for a day trip to Cooperstown and the next to Saratoga Springs not to mention 15 mins to Great Sacandaga Lake. We enjoyed our stay ..Thank you! August 25, 2015
Rated 4.0 out of 5.0 by Decent Hotel I stay here for business. A decent hotel with friendly staff. August 25, 2015
Rated 5.0 out of 5.0 by Clean hotel and pleasant staff Our two-day stay here was a pleasant one. The hotel was clean, and the staff pleasant and helpful. The breakfast menu was very good. The hotel grounds were well-maintained. The hallway outside our room was quiet, which made the atmosphere more relaxing. Our stay was a good experience. I would recommend this hotel. August 25, 2015
Rated 1.0 out of 5.0 by Rude front desk employee!! We went through a very bad experience there. Normally we always call the hotel ahead of time to see what the pet policy is. We called three different times to ask and confirm their pet policy because it was different on 2 websites. Three different front desk personnel not only stated that our dog could remain in the room unattended but that housekeeping would have no problem cleaning with her there. After a 10 hour drive we were given a hard time by Roxie at the front desk, she definitely has an attitude problem! She said that wasn't true and no one would say that. She also gave us a problem about payment arrangements. We were supposed to make arrangements with housekeeping to clean our room! During the few days we were there we were made to feel unwelcome by her. We were also told by another employee that housekeeping would accommodate us at our convenience, however the head of housekeeping told us they were making an exception for us but this is normally not done because they all go to lunch at the same time . We decided to check out of there and move to another hotel for the rest of our two weeks where we were warmly welcomed including our pet! We respect any hotel guidelines and would have left her home had they been upfront with us before we left that would not have been a problem! Only other staff member that was fantastic was Diana, who we dealt with one time. The other girl could learn a great deal about customer service from her!!! August 24, 2015
Rated 5.0 out of 5.0 by Clean room and friendly staff. I was greeted by a friendly staff during check-in. Offered with welcome gift due to my Spire Elite status (I took the goody bag out of three choices). Room was clean and bed was comfy. Business center has computers with internet access and printer available for your use free of charge. Internet access fast and reliable throughout the building including guest room. I recommend this hotel if you are visiting Johnstown or Gloversville. August 24, 2015
Rated 4.0 out of 5.0 by Clean and convenient. We stayed here four days and had a very pleasant experience. The hotel is conveniently located for excursions to Johnstown and elsewhere along the Mohawk Valley. August 23, 2015
Rated 5.0 out of 5.0 by Better than ever. Stayed at this hotel many times over the years. Always good now very good. August 22, 2015
Rated 5.0 out of 5.0 by Another excellent stay Second time staying at this Holiday Inn during August. The hotel is very clean and beds are comfortable. I like how safe I feel at this hotel with the doors between the bar and restaurant area and the hotel rooms requiring a key card swipe to enter. The pool and pool area are great - large pool and nice seating area. Food for dinner at the restaurant was very good and they were able to easily accommodate my sister's sodium restricted diet. Staff is friendly and accommodating. Parking lot was being paved while we were there so it made for a bit of a distance between parking and the room but I understand that they have to do these things to keep the place maintained. Renovations going on in the lobby at check out but again, goes to show that they care about and maintain their property. Will stay here again without hesitation. August 19, 2015
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