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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 579 reviews
93%
Recommend This Property

Ratings Breakdown

579reviews

  • 5 Stars
    382
  • 4 Stars
    128
  • 3 Stars
    43
  • 2 Stars
    13
  • 1 Stars
    13

Convenient to airport

By

02 July 2016

club

The room we were in smelled awful. Almost like a combination of urine and dirty rags that have laid around too long and then used to clean the room. There were stray hairs in the shower, on the counter and in the bed sheets. The smell of a room and hairs will always send me running. However, having said this we did not voice the complaint to the staff as we got in late and needed to get to bed to catch an early flight. The staff at the front desk was very friendly and welcoming. I would like to think that if we would have mentioned the issue to them they would have done their best to do something about it. The hotel is convenient for traveling by MCI and they do offer a special for IHG members for parking your car. However, the shuttle was already full by the time we got there so we did not take advantage of the offer.

Posted byCustomerCare
13 July 2016
Dear Jen03829, Thank you for leaving us a feedback during your recent stay and being an IHG Rewards Club member. I am happy to read that you have regarded our staff to be friendly and found our hotel convenient to the airport. On the other hand, I am very sorry to stay with us especially with the cleanliness and smell of the room that was provided to you. We will look into this concern. We would follow up your concerns to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction. We do hope that you will allow us to welcome you back and make it up to you. Sincerely, Dianne L Case Manager IHGService
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Good Choice Hotel

By

02 July 2016

club

Top notch Hotel w/ good food and delightful ladies.

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Good and Close to the Airport

By

01 July 2016

club

It is being renovated, so expect some disruption. The exterior is dated, but inside is OK. Good staff, good room. If you have to stay near the Kansas City Airport, this is a good choice.

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Lovely experience

By

29 June 2016

club

Had a great time! Would use this hotel again! Staff was great, location by event venue was perfect.

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vacation

By

28 June 2016

club

excelleant choice nice staff and great and timley shuttle service

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Stunning hotel

By

25 June 2016

This Holiday Inn was affordable while still having a high quality feel to it. I highly recommend it. While the room was clean, I did find a soda bottle behind the nightstand which was a little strange.

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great service

By

22 June 2016

the staff is super great they know me when I come through the door everytime I come in I cant ask for any better people to be around be back soon

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Really nice for my short stay

By

22 June 2016

It was comfy and quiet, with lots of room and good food.

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Good Park n Fly

By

21 June 2016

club

Easy to find, nice stay for a park and fly. The only thing missing (which I believe is symptomatic of Holiday Inn versus Express) is breakfast as part of your stay. I didn't feel I was getting anything more than I would have been at an Express, except I had to shell out $12.95 per person the cost of juice for a breakfast buffet that is free anywhere else.

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Clean and comfortable but...

By

16 June 2016

club

. The room was clean but there are no microwaves or refrigerators in the rooms.

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Hotel Stay

By

16 June 2016

club

Good hotel if they just fix the little problems we encountered. I like Holiday Inn.

Posted byCustomerCare
30 June 2016
Dear Natt2016, Thank you for your loyalty in choosing Holiday Inn, and for being an IHG Rewards Club member. Please accept our apologies for any inconvenience you had during your stay. Your comments are very important as it helps us constantly improve our standards for service quality. Once again, we thank you for your time and we are looking forward for an opportunity to serve you better on your next visit. Sincerely, Tracy V. Case Manager IHGService
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Nice hotel. Clean and comfortable.

By

15 June 2016

club

Nice hotel. Clean and comfortable. Staff was friendly and professional. Property is well taken care of and nicely updated.

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