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Rated 4.0 out of 5 by 324 reviewers.
Rated 5.0 out of 5.0 by Great experience! The front desk staff at this location was extremely friendly and helpful! 18 September 2014
Rated 5.0 out of 5.0 by Enjoyed my stay!! Nice hotel with very friendly staff....Very centrally located to what I wanted to visit and see. 18 September 2014
Rated 5.0 out of 5.0 by Country Club Plaza I was pleasantly surprised on the many improvements Kansas City has made over the past few years. You're walking distance to the Country Club Plaza and a short drive to many of the other attractions in the downtown area. I would recommend this hotel to anyone wanting to visit KC for business or pleasure. 15 September 2014
Rated 4.0 out of 5.0 by Good stay My stay at this Hotel was good staff was great service was what I was looking for my bussines I will stay here again. 14 September 2014
Rated 5.0 out of 5.0 by Holiday Inn Express on the plaza The staff here are great. Nothing but smiles and willingness to help. The breakfast was good and reasonable. Room was comfortable. I would suggest that you provide a second luggage rack in rooms that do not have the additonal built ins. 14 September 2014
Rated 5.0 out of 5.0 by Staff and Service I can't remember exactly how many requests I made of the staff at the front desk, like asking for driving directions, printing airline boarding passes, etc., but each request was handled quickly and with a smile. It seems like every time we passed by the front desk, someone acknowledged us with a greeting. There were plenty of options on the breakfast buffet and menu and the restaurant staff was so accommodating. A wonderful experience overall. 11 September 2014
Rated 3.0 out of 5.0 by Ehh...Been to nicer Holiday Inns I didn't realize this was a pet friendly hotel. We never heard any animals during our stay, but the room had some wet carpet and a damp dog smell when the AC fan wasn't running. Good thing I like my room cool. I don't know if the hotel shampooed the carpets before us (to cause the damp carpet) or if it was a previous guest and their pet. I also had to call the front desk to report a noise complaint (lots of clapping, stomping and cheering coming from the room next door). I called at 11:30ish, but had not noticed anyone doing anything about the loud noises at midnight when I had to have a 2nd conversation with my neighbors to keep the noise down. 10 September 2014
Rated 5.0 out of 5.0 by The stay was acceptable We have stayed at this hotel several times before. We were disappointed that someone in the hotel took my wife's I-phone. 05 September 2014
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