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Rated 3.9 out of 5 by 405 reviewers.
Rated 5.0 out of 5.0 by Excellent service and clean I was so pleased at how friendly the staff were and willing to go out of their way to assist in any way!! The meeting room was beyond expectations! I would highly recommend anyone having a meeting to go to this hotel! April 26, 2015
Rated 1.0 out of 5.0 by Poor Customer Service Front Desk member(s) are not properly trained & do not value their guest. The front desk could not find my reservation at 3:00, he did his close??? They do not upgrade members as per Platinum member promise No Priority Club points rewards for being a Platinum member April 25, 2015
Rated 1.0 out of 5.0 by Very poor Customer Service Informed hotel of a late check-in (3:00 AM) at 22:00 & staff member could not locate my reservation when I arrived, was told he had done his close??? I was given a double bed versus my preferred Kingsize bed as per reservation & Priority Club preference. My room was not upgraded as per Platinum Status promise, hotel was far from full, number of cars in the parking lot could be easily counted. I called desk to have my invoice ready at 8;00 AM & invoice was not ready when I arrived at the desk at 8;45, excuse was "the other girl threw it out" I informed front desk of my experience, being given a double bed, & staff member was arguing reserved a double bed, not true!!! *** I checked in alone & should have been given a double bed I had the same exact experience when I stayed at this hotel 2 weeks ago, very poor!!! All other HI hotels have been gracious enough to offer a minimum of 500 PC points for Platinum Status, except this property It is obvious Staff Members do not care, will not be back!!! April 25, 2015
Rated 5.0 out of 5.0 by Great Place to Stay I recently stayed at Holiday Inn Kingston Waterfront. I found the entire hotel team to be incredibly friendly - and truly committed to delivering an exceptional guest experience. Dox Restaurant recently implemented a new menu - and it is amazing - highly recommend you consider dining there. I would recommend this hotel for business and leisure travelers. It is well situated in Kingston' s downtown, with easy and quick access to services, dining, nightlife, and the K Rock centre! April 23, 2015
Rated 4.0 out of 5.0 by Great location. This hotel has a fantastic location - close to shopping, right on the waterfront with walking trails just outside the hotel. We had a relaxing weekend enjoying all of the hotels amenities. I highly recommend the buffet breakfast. April 22, 2015
Rated 4.0 out of 5.0 by good government rate Reasonable price for a great location close to downtown. Clean room and very nice staff at the main desk April 20, 2015
Rated 5.0 out of 5.0 by Great Location It was a great location on the waterfront. Definitely recommend anyone to get the waterfront view room! Higher the floor better the view! - Room service was fast and efficient - All the staff were friendly and courteous - The hotel was very clean! April 20, 2015
Rated 3.0 out of 5.0 by uncomfortable bed and no blackout blinds The room was beautiful, the staff was fantastic. The location was also perfect as we were attending a concert at the K Rock Centre. Our room was overlooking part of the parking lot and the water front. The mattress on our bed was uncomfortable as it sagged in the middle causing us to roll inwards all night, and there were no black out blinds in the room and the lights from the parking lot and water front lit up the room as if it were daytime. The cost of the room was what we expected to pay, still burns me that a "destination fee" is added ($4.50) to the bill. We paid a fair amount for the room, the cost of the tickets , the dinner out, the breakfast the next morning. I completely disagree with the destination fee after spending that amount of money in your city. If you want guest to return, you may want to reconsider applying that fee. April 20, 2015
  • 2015-05-01T14:33:35.534-05:00
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