Rated 4.3 out of 5 by 238
Rated 4.0 out of 5.0 by Logan26 Great guest relationship service
I would like to thank Holiday Inn Glenmarie to have a great team at the executive club lounge. The team of 4 are very forthcoming and always ready to give a helping hand. An incident that caught my attention of a good customer service was when i called the club lounge if they could keep some bites and cocktails for me as i was scaught in office due to a heavy downpour last Tusday (1/7). The employee took my message and immediately informed his senior and they called me back in my office and mentioned that they will keep some bites. I was rather impressed that they took the trouble to understand my sitution and kept some food. The rest of the team are also to be commented for their extra ordinry customer service like making sure you are well taken care.
Just a few comments:
1) Certain toilettaries were not replensihed on daily basis
2) Message left on the side table to have a clean bed sheet was not prominently visible and due to busy schedule it would impossible to know that the bedhseet is not replaced everyday. Please take note that we come bac so late from work and we would definitely not be in a positon to read in dim lights.
3) Waste not cleared in the room
4) Iron board cover had a spill of paint on it
5) Shower door refused to close fully hence water leaked out while showering.
The above are the few comments i have. However the above a minor things which the hotel can look into and recify it.
Overall I like my stay at this hotel.
07 July 2014
Rated 5.0 out of 5.0 by Asterix259 GREAT SERVICE GREAT LOCATION GREAT STAFF
Staff was very pleasant and helpful and immediately acknowledged the platinum membership.
All facilities are up to standards and rooms are very comfortable for long stayers like me.
07 July 2014
Rated 5.0 out of 5.0 by JayRK Great service
I have used the Holiday Inn Glenmarie several times. I stay mainly in Holiday Inns around the world. This particular hotel and one other gets my most favourite vote. At GlenMarie my vote goes out to their excellent staff. Once I had a problem with the faucet and I could tell that the staff did everything to make it up for me. Another time I came in a bit early and tired after a long flight and the front desk took the effort to make me comfortable as I waited for my room. The personal touch the staff on duty provides makes the difference, making this hotel a destination of choice. Keep it up, a lot of us truly appreciate it.
06 July 2014
Rated 5.0 out of 5.0 by travelbug35 Excellent buffet dinner and services!.
I have been staying in this hotel for several times. Everytime it is a very good experience. This time it was the buffet dinner, excellent!. The hotel reception is always very friendly and attentive to my needs. Although I have had a nasty experience at the LRT station at Kelana Jaya (got stuck in the lift), I had a good night stay at this hotel. I would recommend this hotel to anybody who comes to KL.
06 July 2014
Rated 4.0 out of 5.0 by andrewu Excellent For Business Stay
This hotel was an excellent base for a business trip to Kuala Lumpur. The on-site dining options meant no further trips were needed in the evenings and the business centre allowed for peace and quiet for further work needs. The room itself was large and the bed was very comfortable.
For non-business visitors there may be limitations due to the location of the hotel and the need to use taxi or shuttle to leave the hotel and visit anything nearby.
But as a location to stay when on business it is excellent.
06 July 2014
Rated 4.0 out of 5.0 by jnng comfortable bed and pillows
as usual; nice pillows and bed to allow for a good night's sleep
01 July 2014
Rated 5.0 out of 5.0 by YCK Tools Friendly services, comfortable bed and great service.
Friendly services, comfortable bed and great service. ,Good for golfing
30 June 2014
Rated 5.0 out of 5.0 Comfortable
Was not able to extended because of non availablity
29 June 2014
Rated 5.0 out of 5.0 by chefrazak70 great holiday
All is great, rooms very comfortable, breakfast is very good. enjoyed swimming with the kids.
24 June 2014
Rated 5.0 out of 5.0 by Life is a journey Attentive staff especially at front desk
Very warm welcome and attention through out the stay. Extremely responsive to request. Feel at ease.
23 June 2014
Rated 5.0 out of 5.0 by Loc Nguyen Warmly environment
Friendly, Warmly from the decoration, staff attitude. green and peace view outside.
20 June 2014
Rated 4.0 out of 5.0 by salinasc Aircond
I'm torn between 'average' & 'good' for ability to relax. While yes, the room and the bed are comfortable, the air-conditioning system is a bit irritating. It goes on and off especially during the night and it does it noisily. Very irritating to hear it going off and then on every few minutes and it disrupts me sleep.
19 June 2014
Rated 5.0 out of 5.0 by Fwed1 Restful and Relaxing
A great place to stay, excellent staff service from all involved.
When visiting KL on business I find this Hotel to be peaceful and relaxing, the perfect escape from the hustle and bustle of the business environment.
17 June 2014
Rated 4.0 out of 5.0 by bluelord Great place to relax
Its the 2nd time that i've stayed at this hotel, both times the experience has been excellent.
My only criticism is the limited numbers of sun loungers in the pool area.
13 June 2014
Rated 4.0 out of 5.0 by Kay0000000000 Car services
Staff of the Car services is not good. We appiont at 7:45 to pick up but we are late a bit not over than 10 mins. We got a complaint not polite. And they looks very busy and the time is very strict much, we feel not comfortable.
12 June 2014
Rated 5.0 out of 5.0 by HKHA Good service.
All staff at this hotel provide very good service.
12 June 2014
Rated 5.0 out of 5.0 by Shirley_Val Confortable bed and Swimming pool water temp just nice
- GOOD !!!
- My baby likes to play in the baby pool as the water temparature just nice for her.
05 June 2014
Rated 4.0 out of 5.0 by Randhawa Comfortable bed, good breakfast and nice pool.
Overall the hotel stay was good however the view was not good at all.
31 May 2014
Rated 5.0 out of 5.0 by AhDenn Impressive service provided & capable staffs @ Executive club
I was totally impressive with their service attitude as able to deliver all the time during my stay each time.
Again, I wish special thanks to staffs like Lyn, Rosie & other staffs located at Executive Club; appreciated their efforts.
28 May 2014
Rated 5.0 out of 5.0 by ventug01 Business travel
I have been a frequent visitor of the hotel for the past few years. The staff is very friendly and always willing to help and satisfy the guest needs. The location is good for me as i enjoy staying away from downtown. The food is not over the top, but consistently good. Very good value for money all in all.
26 May 2014
Rated 5.0 out of 5.0 by Thrushy Wonderful Staff make all the difference
I have been staying at HI Glenmarie for over 3 years...love the relaxing nature of the hotel and views of the golf course...improving facilities (particularly the food and the new gym) but most of all really appreciate the wonderful staff. Everyone at this hotel is friendly helpful and caring. In particular the team at the Executive Club, lead by Rosie, are excellent. Nothing is ever too much trouble...for every guest.
I frequently stay with my wife who shares my opinion...that the staff make the difference and keep us returning.
Small things in the rooms can be improved..eg shower doors, some of the basic fittings...and a decent reading light over the bed would help. Also it would be wonderful if the hotel actually finished the spa...which has been under renovation for almost 3 years.
Will I return...absolutely.
24 May 2014
Rated 5.0 out of 5.0 by southern100taro Good hotel
My room was upgraded. It was large and confortable. I liked the gym in Glenmarie Golf Club, the next door. I would like to come to this hotel for holidays.
20 May 2014
Rated 3.0 out of 5.0 A beautiful hotel let down by it's poor in room ventilation
The hotel is set in a beautiful area 30 minutes taxi ride from the centre of KL.
The public areas of the hotel are not air conditioned, however they are designed is such a way that it is not so much of a problem, with high ceilings and excellent views through open sides of the building.
The in room Aircon in my suite was turned off when I arrived and a portable unit in the room on full power. I asked house keeping if the in room unit was faulty and they said no.
I tried the in room unit but found that although it cooled the room it made a very bad smell and everything in the room became damp, the bedclothes, furniture and most annoyingly my clothing.
I then decided to use the portable unit but as this had to be on full power to coll the room was very disruptive to sleep (noise level of around 165dB).
This is one of the most beautiful hotels I have stayed in, but if you cannot sleep, then it is no use.
If the Aircon systems are fixed in the rooms, 5 stars for all on the list.
19 May 2014
Rated 4.0 out of 5.0 by Wimby007 great staff
Great and kindly staff, especially at front desk; I remember Lyn was helping out with a lot of practical questions.
Great food with a big variety.
Only downside: my room had airconditioning which was only cooling, not drying. Wifi was not stable in the room, but this was due to upgrade activities on the network.
Nice to have free transfer to KL at 10 a.m.
15 May 2014
Rated 3.0 out of 5.0 by Takamatsu Staff
Your staff Ms. Lyn and Mr. Relina are very helpful.
08 May 2014
Rated 5.0 out of 5.0 by southern100taro Relaxing place
I will come to this hotel again as a golfer, not as a business man. So close to Subang airport where there are many direct flight from Singapore. Remind that Firefly does not transport your checked-in luggages through via Singapore.
29 April 2014
Rated 5.0 out of 5.0 by Helmi wonderful stay
Good environment and great service from Executive Club staff.Well done.
23 April 2014
Rated 5.0 out of 5.0 by giankl12 As always: perfect
As told in title, it has been a pleasure to stay again at HH glenmarie in KL.
Great rooms, service and staff. Hope to see you again
23 April 2014
Rated 5.0 out of 5.0 Relaxing
I enjoy the stay with the hotel because the staff are friendly, they are good at servicing guess, they can remember my name, when I last stay, the executive lounge is very cosy. Overall, the stay is very comfortable and homely.
22 April 2014
Rated 5.0 out of 5.0 by DannyBear83 Peaceful and Excellent Customer Service
Special mention to Ms. Relinda, she immediately changed my room because of some condensation issues. Also assisted me well during my request of getting a night extension of my stay (due to my early morning flight). Overall it was an excellent experience. I am hoping they will renovate soon to keep up with the standards of newer hotels in the area. My only suggestion is them to change a quieter aircon in the rooms, since the blower was a bit loud for me. I tried all the settings on keeping it at minimum but still gives the same level of sound (it's not that loud, it's just that I'm a bit sensitive). And lastly I hope they bring back the Spa facilities in the hotel, it would then be perfect. I will definitely stay here again on my next visit.
22 April 2014