Rated 4.4 out of 5 by 361
Rated 5.0 out of 5.0 by Bubbus 04 Great staff, good food and beautiful grounds
The title of my review says it all except that it was also very safe to stay here.
21 April 2015
Rated 1.0 out of 5.0 by icyc2007 Poor Service- Don't expect anything more from the staff or manager
I was under the impression that hotel customer service should be superb. I forgot to bring my leather shoes and asked for help from the staff on 7 Apr morning. All they did was to check the store, see no extra shoes, leave me to fend for myself. My suggestion to the duty manager Nathan to borrow a pair from existing staff and give that person lighter duty was also rejected; he said everyone has to work and he is sorry. Such bureaucratic response - he should work in the government. He was also not sorry enough to offer further recourse like buy one for me later or check if there is other way to help me. This is certain poor service and I will go out my way to dissuade anyone who is intending to stay at your substandard establishment.
14 April 2015
Rated 5.0 out of 5.0 by KLtraveller3 A relaxing Business trip
I stayed only three nights and wished it could have been longer at this beautiful property. It is definitely an Oasis from the gritty and busy City life outside of the grounds. Rosie and the staff there are the best I have experienced at tending to their guests needs, everything was first rate. Breakfasts in the morning were a great start to the day and unwinding after a busy day with a cold beer on the patio was superb! Thanks to the staff there for making a long business trip comfortable and enjoyable!
12 April 2015